All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
14 April 2015
PPI: the bad smell that won’t go away
Clydesdale Bank has been fined for failing to deal with its PPI complaints fairly. It's the latest chapter in what has become a never-ending blight on the reputation of the financial services industry.
Blog
9 April 2015
Would you pay attention to the small print if it was put into a video?
Lloyds Bank has poured its online banking terms and conditions into a short video. It's surely the future, but Lloyds' first attempt only gets a three out of 10 from Fairer Finance.
Blog
31 March 2015
Banks still failing the transparency test
The Financial Ombudsman's latest set of case studies reveals that banks are still failing to be clear with their customers when they cut interest rates.
Blog
25 March 2015
Travel insurers have furthest to come to meet new FCA rules
The FCA has announced plans to ban insurers from automatically opting customers into additional products. It's the travel insurance sector that will have the most work to do.
Blog
24 March 2015
Should consumers be allowed to lose £250,000 in a few minutes?
The removal of the Swiss Franc exchange rate controls in January left some investors nursing losses which may leave them bankrupt? Has the regulator taken its eye off the ball?
Blog
20 March 2015
Should reviews and ratings be regulated?
The Competition & Markets Authority has launched a review of review sites. It's an important piece of work that should weed out some of the less scrupulous operators.
Blog
19 March 2015
The easy way to lose a few thousand pounds
A lot of time and effort goes into saving a few pounds on household bills, but many families obliviously waste thousands on their mortgage. A review by Which? and the mortgage trade body should help reduce the number of costly mistakes.
Blog
13 March 2015
A takeover of TSB will be bad for British banking
TSB has only just begun staking its claim as a challenger bank that does things differently. The last thing it needs is to be bought by an old school private bank with a different agenda.
Blog
10 March 2015
The spirit and the letter of the law
A company that fights its customers by the letter of the law and not the spirit has a lot to learn about good customer service
Blog
5 March 2015
Time for insurers to come clean on renewal
Moneysupermarket has launched a new campaign calling for a fairer deal for customers when they renew their insurance. It's a worthy cause, led by a company that has the power to make it happen.