All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog

18 June 2019
What does responsible look like when it comes to advertising credit cards?
Blog

14 June 2019
Defining excellence in banking customer service
Blog

11 June 2019
Sample size numbers in adverts – what’s the point?
Blog

21 May 2019
What's the best way to measure customer satisfaction?
Blog

17 May 2019
Time for the FCA to demand transparency from life insurers
Blog

23 April 2019
How to write Ts & Cs without using the word 'liability'
Blog

23 April 2019
Calculating cashback, assessing airmiles & rating rewards
Blog

23 April 2019
Black box insurance: what insurers aren't telling customers
Blog

15 April 2019
Dual Pricing: is data the answer?
Blog

15 March 2019