All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
23 March 2023
How do you test your communications? Not the way you're doing it
The Consumer Duty requires firms to test the clarity of their communications - but many are doing it in a way that is unlikely to yield meaningful results
Blog
16 March 2023
How well do providers measure up on the FCA’s new recommendations for supporting mortgage borrowers?
The FCA has introduced new recommendations for how lenders can help borrowers struggling to repay their mortgages. How well are lenders currently displaying information on help for borrowers?
Blog
1 February 2023
Switch Incentives and Competition in the Current Accounts Market
In 2022, banks and building societies increased the cash incentives they offered to customers to switch their current accounts. How did customers respond?
Blog
16 January 2023
Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate
Recent rises in interest rates have improved rates on instant access savings accounts, but they still lag behind the Bank of England base rate.
Blog
12 January 2023
Introducing Our New Ethical Ready-Made Investments Product Ratings
A new category of investment product ratings.
Blog
12 December 2022
Home Insurance Add-ons and the Consumer Duty
The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.
Blog
5 December 2022
AI and fairness in insurance
Artificial intelligence (AI) is on the verge of transforming the insurance sector. But what shape will this transformation take? And should businesses and customers be concerned? From promises of more efficient claims processes, to worries about privacy, bias and unjust outcomes, we explore the opportunities and challenges of AI in insurance, and look at what businesses can do to play their part in securing fair outcomes.
Blog
14 November 2022
Do customers think they’re getting good value for money in banking and insurance?
Our new polling data gives a snapshot of customer perceptions of value for money, ahead of the FCA's Consumer Duty.
Blog
20 October 2022
The funeral industry could have done more for the 46,000 Safe Hands customers who are set to lose their money
Dignity and Co-op have offered discounts to Safe Hands customers - but they are a long way short of the promise they made as members of the industry regulator
Blog
19 October 2022
Can Amazon disrupt the insurance comparison market?
Amazon has announced plans to launch into the home insurance comparison market. The odds of success look stacked against it - but its pockets are deep