All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

23 April 2014

In praise of Barclays

James Daley

Most banksterms and conditions are impenetrable. Barclays is the first bank to have made a real effort in terms of both jargon and accessibility.

Blog

22 April 2014

Spare us the small print

James Daley

Few read the small print. Even fewer understand it. So what's the point? Support our campaign to put an end to incomprehensible terms and conditions documents.

Blog

17 April 2014

Can the atom bomb shake up banking?

James Daley

Metro Bank founder Anthony Thomson is teaming up with former First Direct CEO Mark Mullen to launch a new online only bank focused on customer service. It sounds promising.

Blog

16 April 2014

How much is too much?

James Daley

Hargreaves Lansdown's charge for administering people's accounts when they die seems excessive. Why does the financial services industry find it so hard to strike a fair balance between profiteering and fair trade?

Blog

15 April 2014

TSB has a unique opportunity to reshape banking. So far, only its rhetoric is different.

James Daley

While its advertising claims it's a bank that does things differently, TSB is still indistinguishable from its competitors. It is squandering a fantastic opportunity to lead real change in our banking sector.

Blog

14 April 2014

Having happy customers doesn’t mean you’re a good company

James Daley

Customer happiness is only one of four metrics that Fairer Finance looks at. That's because it's perfectly possible to have blissfully ignorant happy customers.

Blog

11 April 2014

Friday confession: I was mis-sold a card protection policy

James Daley

In my first few years as a personal financial journalist I was mis-sold a card protection policy by HSBC. My compensation cheque arrived today.

Blog

10 April 2014

Crackdown on overdrafts is long overdue

James Daley

The FCA's review into overdrafts has the chance to finally bring transparency to an area of the market that has been becoming more complex

Blog

9 April 2014

The FCA’s complaints data names and shames the wrong people

James Daley

The regulator's latest complaints data unfairly punishes larger companies who are doing a good job.

Blog

8 April 2014

Why even good companies struggle to do the right thing

James Daley

Comparison sites have helped drive down prices on credit and insurance. But they've also made it harder for companies to take the moral high ground.