Blog

By James Daley

The FCA has published its latest complaints data. But what are we to make of it?

By James Daley

Fairer Finance has published its new ratings, and has made some changes to its methodology. So who's top and who's not in this autumn's rankings?

By James Daley

Insurance fraud is reported to cost the industry over 2bn a year - and it's not just organised criminals who are the perpetrators. So why do so many people lie to their insurer?

By James Daley

In response to Fairer Finance's mystery shop, Endsleigh has agreed to suspend sales of PPI alongside its home and motor policies

By James Daley

While banks and insurers are coughing up billions in compensation for PPI mis-selling, one major insurer is still punting it to customers alongside its home and motor policies

By James Daley

Barclays is to introduce biometric technology into banking, verifying customer identities by reading the vein pattern in their fingers. If it was rolled out widely, it could be the key to preventing fraud for good.

By James Daley

New research from the Money Advice Service says 84% of people don't read terms and conditions of financial products. If you're amongst the 16% of people who do, then here's some reasons not to bother.

By James Daley

HSBC has tended to have a better track record on complaints handling than its competitors. But the latest data suggests its standards are slipping.

By James Daley

Tesco never made much of an impact in the comparison site market. Without spending millions of pounds on advertising, it was always going to be tough for it to get traction.

By James Daley

The Virgin Money UK tracker fund has been overcharging customers for nearly two decades. It is beginning to undermine his new bank's mission to be seen as the good guys on the high street.