All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

1 April 2014

Being happy with your bank doesn’t mean you trust them

James Daley

Fairer Finance's trust scores differ considerably from our happiness scores. So how can a customer be happy but not trust their bank?

Blog

31 March 2014

Back a smaller company and force the old guard to work harder

James Daley

A number of lesser known names can be found at the top of Fairer Finance's tables. Next time you switch, why not put your faith in a smaller brand, to help them provide a real challenge to big banks and insurers

Blog

28 March 2014

Be fair or be fined - the rules of a new era of financial regulation

James Daley

The Financial Conduct Authority (FCA) has been hyperactive since its launch last year. But the narrative for companies is clear - if you've got any skeletons left in your closet, sort them out now or have them sorted out for you.

Blog

27 March 2014

Santander says it’s simple, personal and fair. Hands up if you agree

James Daley

Santander's new ads declare that they are "Simple. Personal. Fair". Customers will be the judge of that, not the bank's advertising agency.

Blog

26 March 2014

Same old Santander: a decade of bad headlines

James Daley

It's almost 10 years since Santander bought Abbey. This week, it is reported to be on the verge of receiving a 12.5m fine for giving poor investment advice. The latest in a string of bad news stories for the Spanish bank.

Blog

24 March 2014

Co-op’s chance to turn the corner

James Daley

The Co-op Bank has not been the poster child for mutuality that it could and should have been. But it still has a chance to emerge from the recent mess with its reputation intact.

Blog

21 March 2014

OFT inquiry into credit cards has only dealt with half the problem

James Daley

The OFT has fined 17 banks and building societies for not giving customers all the key information after they applied for credit cards. But finding key info before you apply is even harder

Blog

20 March 2014

People can be trusted to manage their own pensions, but there will be horror stories

James Daley

Letting people make their own financial choices in retirement is the right thing to do. But there will undoubtedly be those who make the wrong decision

Blog

19 March 2014

Free financial advice for all - Osborne’s surprise announcement could be transformational

James Daley

This year's Budget has the power to improve the financial fortunes not just of pensioners, but everyone.

Blog

19 March 2014

Free financial advice for all - Osborne’s surprise announcement could be transformational

James Daley

This year's Budget has the power to improve the financial fortunes not just of pensioners, but everyone.