All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
28 May 2014
How much compensation should I expect?
Companies are increasingly offering cash payments to customers as a way of saying sorry. But if you've been on the end of bad error, how much should you expect?
Blog
27 May 2014
Why I won’t be rushing out to buy TSB shares
TSB has formally announced plans to float later this summer, and is even offering a few free shares to retail investors. While it's got bags of potential, this won't be a one-way bet for shareholders.
Blog
21 May 2014
Santander’s new overdraft fees are another step in the right direction
Changes to Santander's overdraft charges in August are mainly good news for customers. HSBC is now the outlier when it comes to high bank fees.
Blog
20 May 2014
Have you been mis-sold a packaged bank account?
Ombudsman complaints about packaged bank accounts almost trebled in 2013 - another indication that cultural change in our banks is not happening nearly as quickly as we're told it is.
Blog
19 May 2014
Are insurers letting their customers sleepwalk into the wrong retirement choices?
Most insurers are not doing nearly enough to let their customers know about the sweeping pension changes announced in March's Budget.
Blog
16 May 2014
Banks are struggling to switch accounts in seven days
The new current account switching scheme provides a guarantee that the transition will be completed in seven days. Some banks are failing to keep the promise.
Blog
15 May 2014
Marks & Spencer Bank - take two
M&S has launched a new current account with no monthly fee. Some may say it's proof that there's no appetite for fee-charging accounts. I'm not sure I agree.
Blog
14 May 2014
Why is protection insurance still so unpopular?
The number of people complaining about trouble paying their mortgage is on the rise. But why do so few have any safety net built in?
Blog
12 May 2014
Where’s the interest rate on my statement?
Many banks are still not showing the most important piece of information that customers need to see on their savings accounts statements: the interest rate.
Blog
9 May 2014
What would happen if the Co-op bank went bust?
Barely a day goes by without more bad news emerging about the Co-op. But if the worst were to happen, it's unlikely to be as bad as people fear.