All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
8 May 2014
Why Woodford is one in 2.3 million
The vast majority of active fund managers fail to beat the benchmark. But Neil Woodford is a magician worth following.
Blog
6 May 2014
Do building society chief executives deserve big salaries?
Building societies that over pay their chief executives will finder it harder to make the case that the customer always comes first
Blog
1 May 2014
Be careful who you trust
High street brands that have branched out into financial services have tended to do well. But being good at selling lingerie or groceries doesn't necessarily make you qualified to sell insurance.
Blog
29 April 2014
Don’t mystery shop us, says Saga
Saga's small print says that it doesn't permit mystery shopping on its website. What has it got to hide?
Blog
25 April 2014
Taking out a mortgage is still too much work
Mortgage market reforms promise to make the process of taking out a mortgage even more long winded. It's time for the industry to invest in an application process fit for the 21st century.
Blog
24 April 2014
Should there be a charge for keeping the lights on?
Working out what to include in the headline price is not always straightforward.
Blog
23 April 2014
In praise of Barclays
Most banksterms and conditions are impenetrable. Barclays is the first bank to have made a real effort in terms of both jargon and accessibility.
Blog
22 April 2014
Spare us the small print
Few read the small print. Even fewer understand it. So what's the point? Support our campaign to put an end to incomprehensible terms and conditions documents.
Blog
17 April 2014
Can the atom bomb shake up banking?
Metro Bank founder Anthony Thomson is teaming up with former First Direct CEO Mark Mullen to launch a new online only bank focused on customer service. It sounds promising.
Blog
16 April 2014
How much is too much?
Hargreaves Lansdown's charge for administering people's accounts when they die seems excessive. Why does the financial services industry find it so hard to strike a fair balance between profiteering and fair trade?