All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
15 April 2014
TSB has a unique opportunity to reshape banking. So far, only its rhetoric is different.
While its advertising claims it's a bank that does things differently, TSB is still indistinguishable from its competitors. It is squandering a fantastic opportunity to lead real change in our banking sector.
Blog
14 April 2014
Having happy customers doesn’t mean you’re a good company
Customer happiness is only one of four metrics that Fairer Finance looks at. That's because it's perfectly possible to have blissfully ignorant happy customers.
Blog
11 April 2014
Friday confession: I was mis-sold a card protection policy
In my first few years as a personal financial journalist I was mis-sold a card protection policy by HSBC. My compensation cheque arrived today.
Blog
10 April 2014
Crackdown on overdrafts is long overdue
The FCA's review into overdrafts has the chance to finally bring transparency to an area of the market that has been becoming more complex
Blog
9 April 2014
The FCA’s complaints data names and shames the wrong people
The regulator's latest complaints data unfairly punishes larger companies who are doing a good job.
Blog
8 April 2014
Why even good companies struggle to do the right thing
Comparison sites have helped drive down prices on credit and insurance. But they've also made it harder for companies to take the moral high ground.
Blog
7 April 2014
Financial advisers need to be part of the solution, not the problem
With trust in banks and insurers at an all time low, financial advisers need to lead the way in rebuilding the industry's reputation. But the FCA's latest review shows that many IFAs are still part of the problem.
Blog
4 April 2014
Why we’ve opened an account with Metrobank
When Fairer Finance was deciding who to bank with, we looked no further than our own bank account tables. The best performing company that offers business banking was Metrobank.
Blog
3 April 2014
The FCA’s credit card market review may put an end to 31 month 0% balance transfers
The FCA has announced a competition review of the credit card market, which is certain to uncover some areas of market failure. It may be hard to fix them without pushing prices back up.
Blog
2 April 2014
Complaints statistics are no use for consumers
The Financial Ombudsman Service and the Financial Conduct Authority both publish complaints data. But good luck making any sense of it.