All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

28 November 2017

Are black boxes stifling competition in the car insurance market?

James Daley

Black boxes are now a permanent feature of the young drivers' car insurance market. But is the data being used responsibly, and could it be hindering switching?

Blog

27 November 2017

The Fairer Finance guide to simple writing

Oliver Broadhurst

More brands are qualifying for our Clear & Simple Mark, which endorses documents with simple language and clear design. Here we take you through the expertise behind our rigorous language criteria, to help you improve yours.

Blog

7 November 2017

Airlines don't cover themselves for failure

Thomas Brennan-Siegert

Monarch’s failure highlights another problem with transparency in the travel insurance industry

Blog

26 October 2017

Is compliance costing you money and increasing your risk?

James Daley

Many compliance and legal teams attempt to stop their organisations taking any risk whatsoever. But the result is often a box ticking approach which results in poor outcomes for customers.

Blog

26 October 2017

Insurers could face million-pound fines if data collection practices don't change

Thomas Brennan-Siegert

Three-quarters of insurers are currently using auto opt-ins which could mean they’re non-compliant when the EU General Data Protection Regulation (GDPR) comes into force in 2018

Blog

26 October 2017

The problems with polling

Thomas Brennan-Siegert

Looking only at customer polling scores can make companies blinkered. So what can be done?

Blog

26 October 2017

Why website accessibility matters

Oliver Broadhurst

In our latest set of Customer Experience Ratings we assessed providers' website accessibility. Here's why it should be a priority for every organisation.

Blog

26 September 2017

The search for insurance quality goes on

James Daley

The CMA's report into comparison sites leaves many of the problems in the sector on the table

Blog

20 September 2017

Pet insurance policy documents are a dog's dinner

James Daley

Read them carefully or risk being underinsured.

Blog

15 September 2017

The IPID cometh

James Daley

Do you know what an IPID is? They'll be mandatory in the insurance industry in less than six months time.