All the latest insight and commentary from James Daley and the Fairer Finance team.

Blog

26 October 2017

Insurers could face million-pound fines if data collection practices don't change

Thomas Brennan-Siegert

Three-quarters of insurers are currently using auto opt-ins which could mean they’re non-compliant when the EU General Data Protection Regulation (GDPR) comes into force in 2018

Blog

26 October 2017

The problems with polling

Thomas Brennan-Siegert

Looking only at customer polling scores can make companies blinkered. So what can be done?

Blog

26 October 2017

Why website accessibility matters

Oliver Broadhurst

In our latest set of Customer Experience Ratings we assessed providers' website accessibility. Here's why it should be a priority for every organisation.

Blog

26 September 2017

The search for insurance quality goes on

James Daley

The CMA's report into comparison sites leaves many of the problems in the sector on the table

Blog

20 September 2017

Pet insurance policy documents are a dog's dinner

James Daley

Read them carefully or risk being underinsured.

Blog

15 September 2017

The IPID cometh

James Daley

Do you know what an IPID is? They'll be mandatory in the insurance industry in less than six months time.

Blog

15 August 2017

Challenger banks putting style over substance

James Daley

Atom Bank has released a series of interviews with its new strategic advisor Will I Am. Metrobank has dog bowls. But does any of that matter?

Blog

9 August 2017

Five ways insurers can increase consumer trust

Melissa Collett

Companies are continually looking for different and innovative ways to increase their customers' trust in them. But trust still remains low. We talk through five methods every insurer should be taking to increase it.

Blog

7 August 2017

What's driving the equity release market's rapid growth?

James Daley

More than £700m was released from people's homes via equity release in the second quarter of this year - almost as much as was released in the whole of 2011.

Blog

2 August 2017

What is a readability score – and why should you be using it?

Oliver Broadhurst

A growing number of firms are trying to simplify their terms & conditions. Readability grades are a useful tool to measure progress.