All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
18 February 2019
Regulator's banking survey still throwing up odd results
The latest round of the CMA's service quality survey for banks has been published. The results continue to be out of kilter with other surveys in the market.
Blog
7 December 2018
Has Aviva found the solution to the insurance industry's problems?
Aviva have introduced a new suite of products with no difference in prices for new and existing customers. It's a brave attempt to tackle some of the industry's issues.
Blog
20 November 2018
Who's winning the race to the bottom on quality in travel insurance?
Today's front page story in the Times levels serious allegations against one of the UK's largest travel insurers - and tells a cautionary tale about the authenticity of ratings and reviews.
Blog
2 November 2018
Why I won’t be adding my rent payments to my credit score
Although I'd like to (and need to) add my monthly rent payments to my credit score, there's just one problem stopping me - trust.
Blog
31 October 2018
What will the FCA's insurance market study mean for insurers?
The FCA has launched a wide ranging market study into the home and motor insurance markets - with a particular focus on pricing. Will it find the answers to some long standing problems in these markets?
Blog
26 October 2018
Wedding insurance: after the honeymoon
Your wedding is meant to be the happiest day of your life. But would you repeat it a year later?
Blog
26 October 2018
The problem with prescriptive regulation
Prescriptive regulation is a useful tool to ensure firms act in their customers' best interests. So why isn't it working?
Blog
26 October 2018
The easiest change you can make to improve your customer experience
Businesses could be missing out on nearly 3 million potential customers - all because of 'colour contrast'.
Blog
26 October 2018
GDPR: who's not playing by the rules?
As we wait for the first GDPR fines to start rolling in, we ask: are financial services at risk?
Blog
2 October 2018
A silver lining to Brexit: the opportunity to rethink our clumsy disclosure regime
European regulations have imposed an ever greater number of onerous disclosure requirements on UK firms - achieving the opposite of what they set out to. But the FCA is already starting to think to a day when we can roll those rules back.