All the latest insight and commentary from James Daley and the Fairer Finance team.
Blog
4 December 2019
Our partnership with The Times
The Times & Sunday Times have launched a new money website, called Money Mentor. All of Fairer Finance's ratings are published on the site - as well as some new ratings which we created specifically for the partnership.
Blog
6 November 2019
How showing last year's premium on renewal letters led to a reduction in switching
Forcing insurers to put last year's renewal price on their letters was the right thing to do. But the FCA's analysis shows it's not had the impact that anyone had expected
Blog
6 November 2019
FCA considers banning insurance dual pricing
The FCA has published its interim report of its general insurance market study. It's left some radical measures on the table, but everything's still up for grabs.
Blog
5 November 2019
How to make critical illness definitions clear and simple
Do customers understand what Aorta graft surgery or Creutzfeldt-Jakob disease is? The challenge of simplifying protections policies.
Blog
31 October 2019
If it looks like a bank and acts like a bank - it could be an EMI
Increasingly, current accounts are being provided by Electronic Money Institutions (EMIs) and payment institutions. What does this mean for the future of banking?
Blog
9 October 2019
Barclays accelerates UK towards a cash crisis
Barclays has announced it will no longer allow its customers to withdraw cash at Post Office branches from 2020. It's a decision that has far reaching implications for the stability of the whole cash infrastructure.
Blog
18 June 2019
What does responsible look like when it comes to advertising credit cards?
In a competitive credit market, firms find it hard to resist the temptation to incite their customers to borrow money. But in doing so, they're crossing a line
Blog
14 June 2019
Defining excellence in banking customer service
Measuring quality in banking is no mean feat, but our new report aims to do just that.
Blog
11 June 2019
Sample size numbers in adverts – what’s the point?
Most consumers don't care about sample sizes. So why do we bother telling them?
Blog
21 May 2019
What's the best way to measure customer satisfaction?
There's a lot of ways to gauge customer satisfaction. I give my views on Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score to decide which one is best.