29 July 2015
Can Atom Bank live up to its own hype?
Atom Bank has an engaging website and is counting down to its launch later in the year. It makes bold promises about being different to other banks - but does it amount to any more than good marketing?
23 July 2015
Are Apple and Google safer than the banks?
New research from Which? has identified a security glitch with contactless cards. It's a gift for the likes of Apple and Google, which are setting themselves up as the trustworthy alternative to the UK's banks.
17 July 2015
Culling of the consumer champions
The head of the Financial Conduct Authority has been sacked just days after Barclays' forward thinking CEO suffered the same fate. There's a power shift taking place in the world of banking.
8 July 2015
Shareholders 1 Customers 0: back to business as usual at Barclays
Antony Jenkins led a revolution within Barclays - unwinding a decade of malpractice and putting customers first again. His dismissal is yet another victory for shareholders over customers.
16 June 2015
Is your money safe with Renault’s new bank?
Car maker Renault is the latest unexpected entrant to the UK savings industry. Its rates are attractive, but can you have confidence that your money will be secure?
11 June 2015
Comparison sites must put customers first
Dispatches embarrassed Confused.com into pulling down its savings account comparison tool. But there are plenty of other examples of profit being put before customer needs in the comparison site sector.
4 June 2015
Could Lloyds chief be the next to have his bonus clawed back?
Lloyds is to be fined over 100m for failings in its PPI complaints handling, just weeks after shareholders approved an 11m pay package for its CEO. Will he have to give his bonus back?
2 June 2015
Has your bank been picking your pocket while you’re on your holidays?
Banks and credit card companies continue to charge far too much for using your plastic overseas. It's time for the regulator to get involved.
19 May 2015
Banking challengers join forces
Metrobank and Zopa have joined forces in their battle to challenge their bigger rivals. But can their combined might crack this sticky market?
14 April 2015
PPI: the bad smell that won’t go away
Clydesdale Bank has been fined for failing to deal with its PPI complaints fairly. It's the latest chapter in what has become a never-ending blight on the reputation of the financial services industry.