9 April 2015
Would you pay attention to the small print if it was put into a video?
Lloyds Bank has poured its online banking terms and conditions into a short video. It's surely the future, but Lloyds' first attempt only gets a three out of 10 from Fairer Finance.
31 March 2015
Banks still failing the transparency test
The Financial Ombudsman's latest set of case studies reveals that banks are still failing to be clear with their customers when they cut interest rates.
13 March 2015
A takeover of TSB will be bad for British banking
TSB has only just begun staking its claim as a challenger bank that does things differently. The last thing it needs is to be bought by an old school private bank with a different agenda.
24 February 2015
Who are the worst banks and insurers at handling complaints?
The latest Financial Ombudsman Service complaints figures demonstrate that cultural change has barely begun within most banks and insurers.
5 February 2015
What’s a fair penalty for a mistake?
Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.
20 January 2015
The consumer champion robot cometh
The conclusion of the FCA's market study into savings includes an interesting proposal to break down the barriers that have stopped so-called "account aggregators" from being successful. It's a move that could radically change how we interact with banks and insurers.
14 January 2015
RBS finally puts its money where its mouth is
The Royal Bank of Scotland is to scrap short-term bonuses for its senior executives. It's the first real indication that the bank is serious about changing its culture.
7 January 2015
Why did HSBC’s consumer champion leave after 11 months?
Natale Ceeney's premature departure from HSBC illustrates just how difficult it can be to deliver cultural change in large established financial services businesses.
5 December 2014
Building societies plot a move to shake up the banking market
A group of small building societies are considering sharing resources so they can offer day to day banking services to their customers.
18 November 2014
Virgin Money execs struggle to show restraint
Virgin Money's chief executive cashed in 2m of shares as her company came to market last week - and is sitting on another 6m of stock. It sends the wrong message to its customers.