Our blog: Bank accounts

Would you pay attention to the small print if it was put into a video?

9 April 2015

Would you pay attention to the small print if it was put into a video?

Lloyds Bank has poured its online banking terms and conditions into a short video. It's surely the future, but Lloyds' first attempt only gets a three out of 10 from Fairer Finance.

Banks still failing the transparency test

31 March 2015

Banks still failing the transparency test

The Financial Ombudsman's latest set of case studies reveals that banks are still failing to be clear with their customers when they cut interest rates.

A takeover of TSB will be bad for British banking

13 March 2015

A takeover of TSB will be bad for British banking

TSB has only just begun staking its claim as a challenger bank that does things differently. The last thing it needs is to be bought by an old school private bank with a different agenda.

Who are the worst banks and insurers at handling complaints?

24 February 2015

Who are the worst banks and insurers at handling complaints?

The latest Financial Ombudsman Service complaints figures demonstrate that cultural change has barely begun within most banks and insurers.

What’s a fair penalty for a mistake?

5 February 2015

What’s a fair penalty for a mistake?

Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.

The consumer champion robot cometh

20 January 2015

The consumer champion robot cometh

The conclusion of the FCA's market study into savings includes an interesting proposal to break down the barriers that have stopped so-called "account aggregators" from being successful. It's a move that could radically change how we interact with banks and insurers.

RBS finally puts its money where its mouth is

14 January 2015

RBS finally puts its money where its mouth is

The Royal Bank of Scotland is to scrap short-term bonuses for its senior executives. It's the first real indication that the bank is serious about changing its culture.

Why did HSBC’s consumer champion leave after 11 months?

7 January 2015

Why did HSBC’s consumer champion leave after 11 months?

Natale Ceeney's premature departure from HSBC illustrates just how difficult it can be to deliver cultural change in large established financial services businesses.

Building societies plot a move to shake up the banking market

5 December 2014

Building societies plot a move to shake up the banking market

A group of small building societies are considering sharing resources so they can offer day to day banking services to their customers.

Virgin Money execs struggle to show restraint

18 November 2014

Virgin Money execs struggle to show restraint

Virgin Money's chief executive cashed in 2m of shares as her company came to market last week - and is sitting on another 6m of stock. It sends the wrong message to its customers.