Our blog: Bank accounts

Barclays and HSBC say no thanks to competition inquiry

6 November 2014

Barclays and HSBC say no thanks to competition inquiry

The Competition & Markets Authority has confirmed it will launch an investigation into the UK banking sector. The negative responses from some banks are perhaps the clearest indication that reform is needed.

Banks and insurers that fail to invest in technology should be fined

4 November 2014

Banks and insurers that fail to invest in technology should be fined

Years of under-investment in IT systems causes misery for banking and insurance customers every day. It's up to the regulator to ensure that banks and insurers don't slip behind again.

Why do building societies ever rip off their customers?

29 October 2014

Why do building societies ever rip off their customers?

Yorkshire Building Society has been fined 4.1m for treating struggling mortgage customers unfairly. It's the company's second fine in six months. Why is a business that is owned by its customers doing so badly by them?

The unlikely winners in the bank switching wars

15 October 2014

The unlikely winners in the bank switching wars

Halifax and Santander are cleaning up in the bank account switching market - even though their customer happiness scores are below average.

Is it really possible to reward loyalty?

7 October 2014

Is it really possible to reward loyalty?

Natwest is the latest bank to promise to offer its best deals to new as well as existing customers. But rewarding loyalty tends to come at the cost of offering good market leading deals. Is that really what customers want?

Is this really the most popular bank on the high street?

1 October 2014

Is this really the most popular bank on the high street?

Customer satisfaction polling is gaining ever more prominence in the world of banking and insurance. But there's significant variations in the results - so who's right?

Would you like me to read the disclaimer or put it in the post, sir?

30 September 2014

Would you like me to read the disclaimer or put it in the post, sir?

Calls to banks and insurers often end with lengthy disclaimers. But they're too often box-ticking exercises rather than focused on arming customers with the information they need.

Who are the best banks and insurers this autumn?

22 September 2014

Who are the best banks and insurers this autumn?

Fairer Finance has published its new ratings, and has made some changes to its methodology. So who's top and who's not in this autumn's rankings?