9 January 2018
Don’t get stung by your insurance
Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.
17 May 2017
Brand Under the Spotlight - Hastings Direct
Hastings Direct has jumped 20 places in our fairness ratings, driven by a sharp increase in its transparency score. Marketing Director Nicola Charles explains how it happened.
9 May 2017
The mystery of car insurance pricing
Your age and the car you drive aren't the only things that influence how much you'll pay for your insurance. But there's often little logic to what will get you the best price.
1 March 2016
The confusing world of insurance excesses
Understanding your insurance policy's excess is no longer as simple as it once was. And why is it called an excess anyway?
5 February 2016
Should charities be banned from offering financial services?
Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.
3 February 2016
Are insurers becoming evil?
A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?
25 January 2016
Insurers need to resist the Big Brother temptation
A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.
10 December 2015
What does 5 stars really mean?
Star ratings are everywhere - but they all mean slightly different things. And in some cases, they are driving companies to do things which are not particularly helpful for their customers.
5 December 2015
Why do insurers need two years to change their renewal letters?
The Financial Conduct Authority is finally consulting on proposals to force insurers to put last year's price on their renewal letters. But it may be 2018 before every insurer has fallen in line.
11 June 2015
Comparison sites must put customers first
Dispatches embarrassed Confused.com into pulling down its savings account comparison tool. But there are plenty of other examples of profit being put before customer needs in the comparison site sector.