11 June 2015
Comparison sites must put customers first
Dispatches embarrassed Confused.com into pulling down its savings account comparison tool. But there are plenty of other examples of profit being put before customer needs in the comparison site sector.
11 May 2015
The true cost of paying monthly for your insurance
Insurers are failing to be upfront with customers about the cost of paying monthly. But should there be any cost at all?
5 March 2015
Time for insurers to come clean on renewal
Moneysupermarket has launched a new campaign calling for a fairer deal for customers when they renew their insurance. It's a worthy cause, led by a company that has the power to make it happen.
24 February 2015
Who are the worst banks and insurers at handling complaints?
The latest Financial Ombudsman Service complaints figures demonstrate that cultural change has barely begun within most banks and insurers.
9 December 2014
Time for transparency from comparison sites
Three of the four largest comparison sites are now owned by insurers. Greater transparency is needed to assuage concerns about the conflicts of interest
2 December 2014
How to play insurers at their own game
When you're buying insurance through a comparison site, don't be afraid to experiment with your answers. There can be big rewards, and it's perfectly legal.
7 November 2014
Insurers putting their customers in handcuffs
Insurers often make the penalties for exiting their products too steep. If you've not made a claim on your policy, you should be given the choice to exit penalty free, and be given a pro-rata refund.
9 October 2014
Private equity tactics still showing through at the AA
While the AA may now be in public ownership, some of the hallmarks of its long stint in the hands of private equity owners still remain.
6 October 2014
No solution to a £200m problem
The Competition & Markets Authority spent two years investigating a £200m problem in the car insurance market. Its conclusions were a serious let down.
22 September 2014
Who are the best banks and insurers this autumn?
Fairer Finance has published its new ratings, and has made some changes to its methodology. So who's top and who's not in this autumn's rankings?