12 December 2022
Home Insurance Add-ons and the Consumer Duty
The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.
16 April 2018
What does an ideal quote process look like?
Aviva's new quote process is good, but could it be even shorter? And what would the perfect journey look like?
9 January 2018
Don’t get stung by your insurance
Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.
1 March 2016
The confusing world of insurance excesses
Understanding your insurance policy's excess is no longer as simple as it once was. And why is it called an excess anyway?
5 February 2016
Should charities be banned from offering financial services?
Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.
3 February 2016
Are insurers becoming evil?
A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?
25 January 2016
Insurers need to resist the Big Brother temptation
A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.
10 December 2015
What does 5 stars really mean?
Star ratings are everywhere - but they all mean slightly different things. And in some cases, they are driving companies to do things which are not particularly helpful for their customers.
5 December 2015
Why do insurers need two years to change their renewal letters?
The Financial Conduct Authority is finally consulting on proposals to force insurers to put last year's price on their renewal letters. But it may be 2018 before every insurer has fallen in line.
12 November 2015
You shouldn’t need a PhD to understand your home insurance
New Fairer Finance research reveals that many insurance documents are only accessible to people educated to post-graduate level. It's time for the regulator to take action.