14 June 2019
Defining excellence in banking customer service
Measuring quality in banking is no mean feat, but our new report aims to do just that.
2 November 2018
Why I won’t be adding my rent payments to my credit score
Although I'd like to (and need to) add my monthly rent payments to my credit score, there's just one problem stopping me - trust.
25 November 2015
Still no closer to clear mortgage comparison
Which? & the CML have completed their work on simplifying mortgage charges. But they've not cracked the bigger problem of helping customers compare loans on a like for like basis.
7 October 2015
Does our mortgage market work?
The regulator is considering whether it needs to launch a full blown inquiry into the state of competition in our mortgage market. We'd be in full support.
30 September 2015
Who’s the fairest of them all in the savings and mortgage markets?
Building societies sit at the top of Fairer Finance's new savings and mortgage tables. But a few banks make it into the top end of our new rankings as well.
19 March 2015
The easy way to lose a few thousand pounds
A lot of time and effort goes into saving a few pounds on household bills, but many families obliviously waste thousands on their mortgage. A review by Which? and the mortgage trade body should help reduce the number of costly mistakes.
3 November 2014
Are mortgages designed to confuse customers?
New Which? research shows that 97% of people can't pick the best deal when faced with a choice of mortgages. Do lenders make products more complex on purpose?