Our blog: Regulation

Are airlines still overcharging us for paying by card?

1 February 2016

Are airlines still overcharging us for paying by card?

It's almost four years since rules came in to stop companies penalising their customers for paying by card. But new evidence suggests that many travel companies may never have abided with the rules.

Insurers need to resist the Big Brother temptation

25 January 2016

Insurers need to resist the Big Brother temptation

A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.

Are you really treating your customers fairly?

26 October 2015

Are you really treating your customers fairly?

The Financial Conduct Authority is busy tearing up its rules to help companies be able to communicate more clearly with their customers. But most banks and insurers and not keeping up with the shifting sands.

Does our mortgage market work?

7 October 2015

Does our mortgage market work?

The regulator is considering whether it needs to launch a full blown inquiry into the state of competition in our mortgage market. We'd be in full support.

If you can’t be clearer, you’re not trying hard enough

6 August 2015

If you can’t be clearer, you’re not trying hard enough

Turning banking and insurance documents into a language that customers can understand is difficult, but not impossible. And blaming the compliance gremlin is no longer an acceptable get out.

Are Apple and Google safer than the banks?

23 July 2015

Are Apple and Google safer than the banks?

New research from Which? has identified a security glitch with contactless cards. It's a gift for the likes of Apple and Google, which are setting themselves up as the trustworthy alternative to the UK's banks.

Culling of the consumer champions

17 July 2015

Culling of the consumer champions

The head of the Financial Conduct Authority has been sacked just days after Barclays' forward thinking CEO suffered the same fate. There's a power shift taking place in the world of banking.

Would you read a comic strip about insurance?

26 June 2015

Would you read a comic strip about insurance?

The financial regulator is going into battle against jargon and complexity in financial services - and has brought a raft of new ideas and suggestions to the table, including using comic strips.

The challenge of cleaning up a dirty market

19 June 2015

The challenge of cleaning up a dirty market

Royal London is on a crusade to clean up the much maligned Over 50s life insurance market - but with tens of millions of pounds on the line for its competitors, it will be an uphill struggle.

Is your money safe with Renault’s new bank?

16 June 2015

Is your money safe with Renault’s new bank?

Car maker Renault is the latest unexpected entrant to the UK savings industry. Its rates are attractive, but can you have confidence that your money will be secure?