1 February 2016
Are airlines still overcharging us for paying by card?
It's almost four years since rules came in to stop companies penalising their customers for paying by card. But new evidence suggests that many travel companies may never have abided with the rules.
25 January 2016
Insurers need to resist the Big Brother temptation
A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.
26 October 2015
Are you really treating your customers fairly?
The Financial Conduct Authority is busy tearing up its rules to help companies be able to communicate more clearly with their customers. But most banks and insurers and not keeping up with the shifting sands.
7 October 2015
Does our mortgage market work?
The regulator is considering whether it needs to launch a full blown inquiry into the state of competition in our mortgage market. We'd be in full support.
6 August 2015
If you can’t be clearer, you’re not trying hard enough
Turning banking and insurance documents into a language that customers can understand is difficult, but not impossible. And blaming the compliance gremlin is no longer an acceptable get out.
23 July 2015
Are Apple and Google safer than the banks?
New research from Which? has identified a security glitch with contactless cards. It's a gift for the likes of Apple and Google, which are setting themselves up as the trustworthy alternative to the UK's banks.
17 July 2015
Culling of the consumer champions
The head of the Financial Conduct Authority has been sacked just days after Barclays' forward thinking CEO suffered the same fate. There's a power shift taking place in the world of banking.
26 June 2015
Would you read a comic strip about insurance?
The financial regulator is going into battle against jargon and complexity in financial services - and has brought a raft of new ideas and suggestions to the table, including using comic strips.
19 June 2015
The challenge of cleaning up a dirty market
Royal London is on a crusade to clean up the much maligned Over 50s life insurance market - but with tens of millions of pounds on the line for its competitors, it will be an uphill struggle.
16 June 2015
Is your money safe with Renault’s new bank?
Car maker Renault is the latest unexpected entrant to the UK savings industry. Its rates are attractive, but can you have confidence that your money will be secure?