Blog – Page 10

Insurers will soon need to evidence that they are offering fair value every year. We've created a framework to help firms ensure it's more than just a box-ticking exercise.

In the week that social media giant Instagram encouraged users to include their preferred pronouns in their bio, and the world celebrated International Day Against Homophobia, Transphobia and Biphobia, our Research team has been taking a look at gender recognition in the insurance industry.

The FCA wants insurers to prove that they are offering their customers' fair value. We want to help the industry define what fair value really means.

New regulations have finally been drawn up for the funeral plan market, and they can't come soon enough

The FCA's new leadership has already scrapped plans for interventions in the savings and investment markets. Will it push ahead with its bold plans in the insurance market?

Our new ratings will be published next month. Find out which new brands will be appearing and which ones will be dropping out.

2020 was an extremely strange year that saw us looking for alternatives to social gatherings to cheer ourselves up. Sat at home and unable to go out, many of us turned to online shopping as a means of lifting our spirits. As shoppers bought more and attempted to make funds last longer, the buy-now-pay-later (BNPL) market trebled in size. As a result, calls were made to regulators to investigate; culminating in the Woolard report published earlier this month.

With a million other routes to market, why do we continue to allow firms to invade people's privacy by selling on their front doorstep?

Few firms have attempted to write their terms and conditions in plain English. But it's no longer just a nice to have.

Review sites have become adept at giving a rosy view of all companies. So who can consumers actually trust when they're buying something?

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up