Blog – Page 2

The FCA's motor redress scheme is subject to a new legal challenge. It will delay compensation and string the story on for many more months.

A clause in the Treasury's Financial Ombudsman Service policy paper suggests the Treasury are planning to exclude the Consumer Duty from the "Fair and Reasonable" test.

Bullet point lists can make documents look more approachable – but only if they’re used selectively

On 12 February, Nikhil Rathi - CEO of the Financial Conduct Authority - joined us as our first ever guest on the Fairer Finance podcast. Here are my reflections on the interview.

Both market studies started out with clear intentions to address consumer harm. But the final premium finance report and the interim protection study show the FCA does not intend to follow through.

Unfair cross-subsidies continue to sit at the heart of the credit card market. With Panorama shining a light on some of the poor practice in the sector, will the FCA and Treasury be ready to take another look at this market?

Prepaid direct cremation prices have continued to rise, with some unattended plans now exceeding £2,000. Alongside the emergence of hybrid attended offerings, these developments raise important questions around value, transparency, and product design under the consumer duty.

The Motor Insurance Taskforce side stepped the pressing issue of the poverty premium and unfairness in insurance pricing. It's final report will have little impact.

Good design is attention-grabbing, but is attention for attention’s sake driving poor customer outcomes?

Trust rises sharply across all five banking sectors, mortgages and personal loans see the biggest increase in trust. This continues the long term trend of rising trust in banking sectors since we started the survey in Spring 2015. The average trust score in the banking sectors has risen from 38.09% to 60.44% over the past 10 years.

Communicating with customers who are struggling with debt

Trust in insurance rises slightly following falling premiums, but still sits well below it's peak in Spring 2023.