Blog – Page 2

Trust has fallen in the Private Medical Insurance (PMI) market for the first time since Fairer Finance started tracking customer opinions.

Trust rises again across all five banking sectors, with very similar rises in each sector. This continues the long term trend of rising trust in banking sectors since we started the survey in Spring 2015. The average trust score in banking sectors has risen 54% over the past 10 years. 

How can you encourage customers to engage with your communications?

What does the incoming European Accessibility Act mean for UK providers?

Trust in insurance has declined to levels last seen in Autumn 2021. Our research suggests that customer perceptions of value for money in insurance are contributing to falling trust levels.

Despite wide regional differences in funeral costs, most prepaid funeral plan providers still charge a flat fee nationwide. In this article I explore whether that approach can truly deliver fair value under the FCA’s Consumer Duty.

When consumers disengage, there are often long-lasting consequences for their financial well-being. How can firms enable low-confidence consumers to re-engage with the financial services market?

What information must firms disclose to consumers? And how should they disclose that information?

Planning for retirement is challenging for consumers, especially when figuring out how much they’re going to need to save. I myself find it very hard to work out whether I am saving enough for my retirement and how much I will need and I’m not alone.

How can insurers deploy needs-based segmentation to improve purchase journeys?

Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.

The Government is pushing a deregulation agenda which could be damaging for consumers as well as harming their own ambitions to stimulate growth