Blog – Page 3

Trust continues to rise across banking sectors, though high interest rates mean different sectors have taken different courses. Among current account providers, good customer service seems to be crucial to being trusted.

How to encourage good consumer outcomes when talking about life and death

Motor Legal Cover is a common add-on but is often misunderstood. What can insurers do to help customers better understand it?

As Gen Z is set to become the largest consumer group in the mortgage market, what influences their decisions when choosing a mortgage?

With rising concerns over fairness and consumer harm, high cancellation fees in the prepaid funerals market may soon face greater regulatory scrutiny

As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?

Investment platforms have ignored warnings from the regulator about the need to improve interest rates on cash balances. How the FCA responds will be critical to the success of Consumer Duty

Fairer Finance’s Autumn 2024 ratings reveal differences in how customer groups perceive mortgage communication. Financial confidence and resilience play a substantial role in customer engagement, highlighting the need for clearer, more empathetic, and personalised communication.

Deceptive patterns are more likely to harm certain groups of consumers. What should firms be doing to help consumers?

Trust in insurers was stable from Spring-Autumn 2024, though trust in car insurers continues to decline. Our research suggests that dissatisfaction with price and poor claims experiences are key drivers of customer distrust.

As the FCA announces charges for celebrity influencers, what can be learned from the rise of finfluencing?

How does our personality influence our financial decision-making?