Blog – Page 37

Few read the small print. Even fewer understand it. So what's the point? Support our campaign to put an end to incomprehensible terms and conditions documents.

Metro Bank founder Anthony Thomson is teaming up with former First Direct CEO Mark Mullen to launch a new online only bank focused on customer service. It sounds promising.

Hargreaves Lansdown's charge for administering people's accounts when they die seems excessive. Why does the financial services industry find it so hard to strike a fair balance between profiteering and fair trade?

While its advertising claims it's a bank that does things differently, TSB is still indistinguishable from its competitors. It is squandering a fantastic opportunity to lead real change in our banking sector.

Customer happiness is only one of four metrics that Fairer Finance looks at. That's because it's perfectly possible to have blissfully ignorant happy customers.

In my first few years as a personal financial journalist I was mis-sold a card protection policy by HSBC. My compensation cheque arrived today.

The FCA's review into overdrafts has the chance to finally bring transparency to an area of the market that has been becoming more complex

The regulator's latest complaints data unfairly punishes larger companies who are doing a good job.

Comparison sites have helped drive down prices on credit and insurance. But they've also made it harder for companies to take the moral high ground.

With trust in banks and insurers at an all time low, financial advisers need to lead the way in rebuilding the industry's reputation. But the FCA's latest review shows that many IFAs are still part of the problem.

When Fairer Finance was deciding who to bank with, we looked no further than our own bank account tables. The best performing company that offers business banking was Metrobank.

The FCA has announced a competition review of the credit card market, which is certain to uncover some areas of market failure. It may be hard to fix them without pushing prices back up.