Blog – Page 38

Building societies that over pay their chief executives will finder it harder to make the case that the customer always comes first

High street brands that have branched out into financial services have tended to do well. But being good at selling lingerie or groceries doesn't necessarily make you qualified to sell insurance.

Saga's small print says that it doesn't permit mystery shopping on its website. What has it got to hide?

Mortgage market reforms promise to make the process of taking out a mortgage even more long winded. It's time for the industry to invest in an application process fit for the 21st century.

Working out what to include in the headline price is not always straightforward.

Most banksterms and conditions are impenetrable. Barclays is the first bank to have made a real effort in terms of both jargon and accessibility.

Few read the small print. Even fewer understand it. So what's the point? Support our campaign to put an end to incomprehensible terms and conditions documents.

Metro Bank founder Anthony Thomson is teaming up with former First Direct CEO Mark Mullen to launch a new online only bank focused on customer service. It sounds promising.

Hargreaves Lansdown's charge for administering people's accounts when they die seems excessive. Why does the financial services industry find it so hard to strike a fair balance between profiteering and fair trade?

While its advertising claims it's a bank that does things differently, TSB is still indistinguishable from its competitors. It is squandering a fantastic opportunity to lead real change in our banking sector.

Customer happiness is only one of four metrics that Fairer Finance looks at. That's because it's perfectly possible to have blissfully ignorant happy customers.

In my first few years as a personal financial journalist I was mis-sold a card protection policy by HSBC. My compensation cheque arrived today.