Blog – Page 38

The Financial Ombudsman Service and the Financial Conduct Authority both publish complaints data. But good luck making any sense of it.

Fairer Finance's trust scores differ considerably from our happiness scores. So how can a customer be happy but not trust their bank?

A number of lesser known names can be found at the top of Fairer Finance's tables. Next time you switch, why not put your faith in a smaller brand, to help them provide a real challenge to big banks and insurers

The Financial Conduct Authority (FCA) has been hyperactive since its launch last year. But the narrative for companies is clear - if you've got any skeletons left in your closet, sort them out now or have them sorted out for you.

Santander's new ads declare that they are "Simple. Personal. Fair". Customers will be the judge of that, not the bank's advertising agency.

It's almost 10 years since Santander bought Abbey. This week, it is reported to be on the verge of receiving a 12.5m fine for giving poor investment advice. The latest in a string of bad news stories for the Spanish bank.

The Co-op Bank has not been the poster child for mutuality that it could and should have been. But it still has a chance to emerge from the recent mess with its reputation intact.

The OFT has fined 17 banks and building societies for not giving customers all the key information after they applied for credit cards. But finding key info before you apply is even harder

Letting people make their own financial choices in retirement is the right thing to do. But there will undoubtedly be those who make the wrong decision

This year's Budget has the power to improve the financial fortunes not just of pensioners, but everyone.

Last night's One Show once again highlighted the dark side of over 50s plans. Isn't it time the regulator made sure these plans were sold responsibly?

Few people read terms and conditions and many of those who do don't understand them. So what's the point?