Blog – Page 6

Are home insurance customers going through unnecessary hoops to opt out of auto-renewal? Here are my top tips for designing online renewals that are FCA complaint, using best UX practices.

Financial Promotions are on the FCA's radar. So, how can firms keep their adverts appealing, but maintain compliance? Our five top tips are a good place to start...

The FCA has drawn attention to the issue of interest on cash balances held in investment accounts. Providers can do more to make this information easily available to customers.

The latest data from our Trust in Insurance Index reveals that trust in insurers has levelled off and shows signs of declining in the car insurance sector. This blog looks into why.

Private medical insurance (PMI) is growing in popularity. What marks out the top products?

Our polling shows that trust in banks has risen over the last eight years but may now be levelling off or even declining in mortgage lenders.

The most trusted providers have carved out different niches for themselves. Monzo and Starling are highly rated for their digital services. Nationwide is appreciated for its branch network. First Direct has a strong reputation for customer service. The Co-operative Bank is seen as more green than other large banks and building societies.

Investments terms and conditions are among the most difficult to read and understand of any sector - what's going wrong and how can they improve?

Emotions play a vital role in helping us make decisions. We know how different emotions affect financial decisions. Let's design websites and apps accordingly.

Identify which of your customers are not able to learn, and make sure they are enjoying fair value.

The effect of the biggest change in financial services regulation for 20 years is still hard to see. But the first signs of change are starting to emerge

Prices that change by the minute make it impossible for consumers to compare and make informed decisions. It's time for the CMA to step in and draw some boundaries

Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.