Blog – Page 7
All the latest insight and commentary from James Daley and the Fairer Finance team.
1st November 2023
Why investment terms and conditions fall short
Investments terms and conditions are among the most difficult to read and understand of any sector - what's going wrong and how can they improve?
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19th October 2023
Rationally emotional?
Emotions play a vital role in helping us make decisions. We know how different emotions affect financial decisions. Let's design websites and apps accordingly.
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11th October 2023
When will they learn?
Identify which of your customers are not able to learn, and make sure they are enjoying fair value.
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9th October 2023
Has the Consumer Duty made any difference?
The effect of the biggest change in financial services regulation for 20 years is still hard to see. But the first signs of change are starting to emerge
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26th September 2023
Should dynamic pricing be banned?
Prices that change by the minute make it impossible for consumers to compare and make informed decisions. It's time for the CMA to step in and draw some boundaries
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13th September 2023
Unlocking net zero - how can home insurers help?
Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.
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6th September 2023
Five Trends in User Experience on Banking and Insurance Websites
How are providers changing their online journeys to meet the challenge of the Consumer Duty?
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3rd August 2023
The FCA's latest Financial Lives survey reveals some troubling facts about communications in the insurance sector
FCA data shows the scale of the task facing insurers when it comes to improving customer understanding.
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20th July 2023
Can banks claim that their current accounts offer fair value?
With interest rates now at 5%, most current accounts still pay no interest at all. Is that fair value?
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6th July 2023
The Fairer Finance Trust in Insurance Index
Fairer Finance's polling data suggests trust in insurance is rising - but some sectors are doing better than others.
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28th June 2023
Why the Government's new mortgage charter is meaningless
The industry and government partnership to support homeowners is pure style, no substance
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23rd May 2023
Fairer Finance’s New Private Medical Insurance Customer Experience Ratings
How does Private Medical Insurance measure up when it comes to treating customers well?
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