Blog – Page 7
All the latest insight and commentary from James Daley and the Fairer Finance team.
6th September 2023
Five Trends in User Experience on Banking and Insurance Websites
How are providers changing their online journeys to meet the challenge of the Consumer Duty?
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3rd August 2023
The FCA's latest Financial Lives survey reveals some troubling facts about communications in the insurance sector
FCA data shows the scale of the task facing insurers when it comes to improving customer understanding.
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20th July 2023
Can banks claim that their current accounts offer fair value?
With interest rates now at 5%, most current accounts still pay no interest at all. Is that fair value?
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6th July 2023
The Fairer Finance Trust in Insurance Index
Fairer Finance's polling data suggests trust in insurance is rising - but some sectors are doing better than others.
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28th June 2023
Why the Government's new mortgage charter is meaningless
The industry and government partnership to support homeowners is pure style, no substance
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23rd May 2023
Fairer Finance’s New Private Medical Insurance Customer Experience Ratings
How does Private Medical Insurance measure up when it comes to treating customers well?
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9th May 2023
As Interest Rates Rise and Promotional Periods Shrink, Credit Card Transparency is More Important than Ever
Interest rates have been on the rise while promotional periods are becoming shorter. What does this mean for borrowers, and how can providers ensure they keep their customers informed?
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23rd March 2023
How do you test your communications? Not the way you're doing it
The Consumer Duty requires firms to test the clarity of their communications - but many are doing it in a way that is unlikely to yield meaningful results
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16th March 2023
How well do providers measure up on the FCA’s new recommendations for supporting mortgage borrowers?
The FCA has introduced new recommendations for how lenders can help borrowers struggling to repay their mortgages. How well are lenders currently displaying information on help for borrowers?
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1st February 2023
Switch Incentives and Competition in the Current Accounts Market
In 2022, banks and building societies increased the cash incentives they offered to customers to switch their current accounts. How did customers respond?
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16th January 2023
Interest Rates on Instant Access Savings Accounts Aren't Keeping Pace with the Bank of England Base Rate
Recent rises in interest rates have improved rates on instant access savings accounts, but they still lag behind the Bank of England base rate.
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12th January 2023
Introducing Our New Ethical Ready-Made Investments Product Ratings
A new category of investment product ratings.
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