Blog – Page 8

The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.

Artificial intelligence (AI) is on the verge of transforming the insurance sector. But what shape will this transformation take? And should businesses and customers be concerned? From promises of more efficient claims processes, to worries about privacy, bias and unjust outcomes, we explore the opportunities and challenges of AI in insurance, and look at what businesses can do to play their part in securing fair outcomes.

Our new polling data gives a snapshot of customer perceptions of value for money, ahead of the FCA's Consumer Duty.

Dignity and Co-op have offered discounts to Safe Hands customers - but they are a long way short of the promise they made as members of the industry regulator

Amazon has announced plans to launch into the home insurance comparison market. The odds of success look stacked against it - but its pockets are deep

Credit cards need to be labelled clearly so that customers don’t overestimate how good their offers are.

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.

The personal loans sector still has work to do when it comes to transparency. A key information document could be the answer.

We are already seeing the impact of new regulation on the sector

The FCA's Consumer Duty policy statement confirms most of what was included in the December consultation. While the final implementation date has moved back, the FCA has made it clear it expects all firms to have leapt into action within the next three months.

There's a real variation in the level of work firms are doing to prepare for the introduction of the new Consumer Duty. Some thoughts on what we've seen over the past few months

Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.