Blog – Page 8

Interest rates have been on the rise while promotional periods are becoming shorter. What does this mean for borrowers, and how can providers ensure they keep their customers informed?

The Consumer Duty requires firms to test the clarity of their communications - but many are doing it in a way that is unlikely to yield meaningful results

The FCA has introduced new recommendations for how lenders can help borrowers struggling to repay their mortgages. How well are lenders currently displaying information on help for borrowers?

In 2022, banks and building societies increased the cash incentives they offered to customers to switch their current accounts. How did customers respond?

Recent rises in interest rates have improved rates on instant access savings accounts, but they still lag behind the Bank of England base rate.

A new category of investment product ratings.

The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.

Artificial intelligence (AI) is on the verge of transforming the insurance sector. But what shape will this transformation take? And should businesses and customers be concerned? From promises of more efficient claims processes, to worries about privacy, bias and unjust outcomes, we explore the opportunities and challenges of AI in insurance, and look at what businesses can do to play their part in securing fair outcomes.

Our new polling data gives a snapshot of customer perceptions of value for money, ahead of the FCA's Consumer Duty.

Dignity and Co-op have offered discounts to Safe Hands customers - but they are a long way short of the promise they made as members of the industry regulator

Amazon has announced plans to launch into the home insurance comparison market. The odds of success look stacked against it - but its pockets are deep

Credit cards need to be labelled clearly so that customers don’t overestimate how good their offers are.