Blog – Page 9

What can credit card providers learn from the way that the Lloyds Banking Group (Halifax, Lloyds, Bank of Scotland and MBNA) presents information to customers on its websites?

'Buy Now Pay Later' (BNPL) has emerged in recent years as a popular form of borrowing. Do customers trust BNPL schemes more or less than established credit card providers?

Scammers are becoming smarter and leaving more and more consumers out of pocket. Rightly's James Walker looks at how to recognise different types of scams and what you can do to help protect yourself by taking control of your data.

The FCA's new Consumer Duty should focus the minds of over-50s insurers on how best to design their products to meet the needs of vulnerable customers.

Investment account fees are falling on average, but new regulation could mean that more change is on the way.

The FCA's new Consumer Duty should draw attention to the workings of the balance transfer credit card market, and may force providers to be clearer in their communication with customers.

To compete with insurance giants, smaller pet insurers look at tech and data solutions to turn profits in new ways. They often claim to provide fairer value, too. What do our ratings show?

The Consumer Duty has been billed by the FCA as a seismic change in the way they regulate. If you're not already discussing your response, why not?

The FCA has confirmed plans to launch a new Consumer Duty - forcing firms to deliver good outcomes for their customers. Here's what it means for financial services firms, and how to prove you're meeting the new requirements

The recent Community Access to Cash pilots have showed the potential of shared bank branches. But they are expensive, and are unlikely to appear on most UK high streets, in spite of their popularity

A new report lays bare the problem of the "poverty premium" in insurance - and points to similar penalties for minorities across the sector. It's time for some boundaries to be drawn in how insurers calculate prices

The FCA's decision to ban commission in the funeral plan market will reduce competition and hand an advantage to inferior over 50s plans.