Blog – Page 9

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.

The personal loans sector still has work to do when it comes to transparency. A key information document could be the answer.

We are already seeing the impact of new regulation on the sector

The FCA's Consumer Duty policy statement confirms most of what was included in the December consultation. While the final implementation date has moved back, the FCA has made it clear it expects all firms to have leapt into action within the next three months.

There's a real variation in the level of work firms are doing to prepare for the introduction of the new Consumer Duty. Some thoughts on what we've seen over the past few months

Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.

What can credit card providers learn from the way that the Lloyds Banking Group (Halifax, Lloyds, Bank of Scotland and MBNA) presents information to customers on its websites?

'Buy Now Pay Later' (BNPL) has emerged in recent years as a popular form of borrowing. Do customers trust BNPL schemes more or less than established credit card providers?

Scammers are becoming smarter and leaving more and more consumers out of pocket. Rightly's James Walker looks at how to recognise different types of scams and what you can do to help protect yourself by taking control of your data.

The FCA's new Consumer Duty should focus the minds of over-50s insurers on how best to design their products to meet the needs of vulnerable customers.

Investment account fees are falling on average, but new regulation could mean that more change is on the way.

The FCA's new Consumer Duty should draw attention to the workings of the balance transfer credit card market, and may force providers to be clearer in their communication with customers.