AXA

AXA is a large multinational insurance company based in Paris, France. It is one of the world's oldest insurance institutions, having been founded in 1816.

AXA offers a number of different insurance, investment and pension products in the UK.

It only took on the AXA moniker around 30 years ago, and now owns various brands, including Swiftcover. It also acts as an underwriter for many other insurance brokers.

AXA
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Breakdown Cover

Ranked 18th of 31 providers reviewed.

Customer happiness score 58.08%
Customer trust score 58.66%
Complaints performance 59.62%
Transparency rating 62.6%
Fairer Finance score
Reviewed Autumn 2023
60%
Gold ribbon: first place

Car insurance

Ranked 19th of 49 providers reviewed.

Customer happiness score 63.28%
Customer trust score 55.07%
Complaints performance 61.48%
Transparency rating 85.37%
Fairer Finance score
Reviewed Autumn 2023
66%
Most transparent

Home emergency cover

Ranked 26th of 35 providers reviewed.

Customer happiness score 49.48%
Customer trust score 55.71%
Complaints performance 61.48%
Transparency rating 62.34%
Fairer Finance score
Reviewed Autumn 2023
57%

Home insurance (building and contents)

Ranked 33rd of 46 providers reviewed.

Customer happiness score 56.14%
Customer trust score 51.73%
Complaints performance 61.48%
Transparency rating 74.99%
Fairer Finance score
Reviewed Autumn 2023
62%

Car insurance

AXA

Car Plus Insurance

4 stars
Cover limit for lost keys i £2,500.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £115.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £2,500.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

AXA

Car Insurance

2 stars
Cover limit for lost keys i £0.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £25.00
Windscreen replacement excess i £115.00
Repairs guarantee (years) i Lifetime
New car replacement i
Cover limit for stolen keys i £0.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Commercial Vehicle Insurance

AXA

Van Insurance

4 stars
Courtesy car for duration of repair i
Uninsured driver promise i
Cover limit for lost keys i £500.00
Cover for replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0.00
Windscreen replacement excess i £75.00
24hr helpline available i
New car replacement i
Courtesy car provided if stolen / total loss i
Cover limit for stolen keys i £500.00
Repairs guarantee (years) i Lifetime
Vandalism i

Home emergency cover

AXA

Home Assistance - Premier Home Insurance

5 stars
Home Security Cover i
Home Emergency Cover limit i £1,500.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-On
Alternative Accommodation Cover i £500.00
Unoccupied period i 60
Claims limit i Unlimited

AXA

Home Assistance - Home insurance

4 stars
Home Security Cover i
Home Emergency Cover limit i £1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-On
Alternative Accommodation Cover i £250.00
Unoccupied period i 30
Claims limit i Unlimited

AXA

Home Assistance - Plus Home Insurance

4 stars
Home Security Cover i
Home Emergency Cover limit i £1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-On
Alternative Accommodation Cover i £250.00
Unoccupied period i 60
Claims limit i Unlimited

AXA

Advanced Home Assistance

4 stars
Home Security Cover i
Home Emergency Cover limit i £1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-ON
Alternative Accommodation Cover i £250.00
Unoccupied period i 30
Claims limit i 3

AXA

Extra Home Assistance

4 stars
Home Security Cover i
Home Emergency Cover limit i £1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-ON
Alternative Accommodation Cover i £250.00
Unoccupied period i 30
Claims limit i 3

AXA

First Home Assistance

4 stars
Home Security Cover i
Home Emergency Cover limit i £1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i Add-ON
Alternative Accommodation Cover i £250.00
Unoccupied period i 30
Claims limit i Unlimited

Home insurance (building and contents)

AXA

Extra

5 stars
Theft from outbuildings i Sum insured
Matching sets (contents) i
Alternative accommodation cover limit for buildings i £200,000.00
Protection against inflation (Buildings)
Contents cover limit i £100,000.00
Money in the home i £750.00
Visitor's possessions i Sum insured
Office equipment i £5,000.00
Buildings cover limit i £1,000,000.00
Trace and access i £5,000.00
Keys/locks if lost or stolen (Buildings) i £1,000.00
Alternative accommodation cover limit for contents i £15,000.00
Cancellation fee within 14 days i £0.00
Cancellation fee after 14 days i £0.00
Contents compulsory excess i £100.00
Flood excess i £100.00
Escape of water excess (minimum) i £350.00
Property owner liability i £2,000,000.00
Liability to domestic employees i £10,000,000.00
Liability as a tenant i £15,000.00
Replace belongings new for old i

AXA

Advanced

4 stars
Theft from outbuildings i Sum insured
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Alternative accommodation cover limit for buildings i Up to three years cover
Protection against inflation (Buildings)
Contents cover limit i £300,000.00
Money in the home i £2,500.00
Visitor's possessions i Sum insured
Office equipment i £15,000.00
Buildings cover limit i Unlimited
Trace and access i £15,000.00
Keys/locks if lost or stolen (Buildings) i Sum insured
Alternative accommodation cover limit for contents i Up to three years cover
Cancellation fee within 14 days i £0.00
Cancellation fee after 14 days i £0.00
Contents compulsory excess i £100.00
Flood excess i £100.00
Escape of water excess (minimum) i £500.00
Property owner liability i £5,000,000.00
Liability to domestic employees i £10,000,000.00
Liability as a tenant i 20% of the sum insured
Replace belongings new for old i

AXA

Premier Home Insurance

4 stars
Theft from outbuildings i £4,500.00
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Alternative accommodation cover limit for buildings i £100,000.00
Protection against inflation (Buildings)
Contents cover limit i £100,000.00
Money in the home i £500.00
Visitor's possessions i £0.00
Office equipment i £7,500.00
Buildings cover limit i Unlimited
Trace and access i £5,000.00
Keys/locks if lost or stolen (Buildings) i £1,000.00
Alternative accommodation cover limit for contents i £25,000.00
Cancellation fee within 14 days i £0.00
Cancellation fee after 14 days i £30.00
Contents compulsory excess i £100.00
Flood excess i £100.00
Escape of water excess (minimum) i £500.00
Property owner liability i £2,000,000.00
Liability to domestic employees i £10,000,000.00
Liability as a tenant i £12,000.00
Replace belongings new for old i

AXA

Plus Home Insurance

4 stars
Theft from outbuildings i £3,000.00
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Alternative accommodation cover limit for buildings i £50,000.00
Protection against inflation (Buildings)
Contents cover limit i £75,000.00
Money in the home i £500.00
Visitor's possessions i £0.00
Office equipment i £5,000.00
Buildings cover limit i £1,000,000.00
Trace and access i £5,000.00
Keys/locks if lost or stolen (Buildings) i £1,000.00
Alternative accommodation cover limit for contents i £20,000.00
Cancellation fee within 14 days i £0.00
Cancellation fee after 14 days i £30.00
Contents compulsory excess i £100.00
Flood excess i £100.00
Escape of water excess (minimum) i £500.00
Property owner liability i £2,000,000.00
Liability to domestic employees i £10,000,000.00
Liability as a tenant i £12,000.00
Replace belongings new for old i

AXA

Home Insurance

3 stars
Theft from outbuildings i £1,500.00
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Alternative accommodation cover limit for buildings i £30,000.00
Protection against inflation (Buildings)
Contents cover limit i £50,000.00
Money in the home i £500.00
Visitor's possessions i £0.00
Office equipment i £2,500.00
Buildings cover limit i £500,000.00
Trace and access i £5,000.00
Keys/locks if lost or stolen (Buildings) i £1,000.00
Alternative accommodation cover limit for contents i £15,000.00
Cancellation fee within 14 days i £0.00
Cancellation fee after 14 days i £30.00
Contents compulsory excess i £100.00
Flood excess i £100.00
Escape of water excess (minimum) i £500.00
Property owner liability i £2,000,000.00
Liability to domestic employees i £10,000,000.00
Liability as a tenant i £12,000.00
Replace belongings new for old i

Buildings insurance

AXA

Extra

5 stars
Matching sets (Buildings) i
Frozen pipes i
Escape of water excess for buildings i £350.00
Underground pipes, cables and tanks i Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i £100.00
Unoccupied period i 30 days
Helpline i
Cancellation fee after 14 days (buildings) i £0.00
Amendment fee (telephone) i £0.00
Property owner liability i £2,000,000.00

AXA

Plus Home Insurance

4 stars
Matching sets (Buildings) i 50% of the cost of replacing the undamaged parts
Frozen pipes i
Escape of water excess for buildings i £500.00
Underground pipes, cables and tanks i Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i £100.00
Unoccupied period i 60 days
Helpline i
Cancellation fee after 14 days (buildings) i £30.00
Amendment fee (telephone) i £17.00
Property owner liability i £2,000,000.00

AXA

Premier Home Insurance

4 stars
Matching sets (Buildings) i 50% of the cost of replacing the undamaged parts
Frozen pipes i
Escape of water excess for buildings i £500.00
Underground pipes, cables and tanks i Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i £100.00
Unoccupied period i 60 days
Helpline i
Cancellation fee after 14 days (buildings) i £30.00
Amendment fee (telephone) i £0.00
Property owner liability i £2,000,000.00

AXA

Advanced

4 stars
Matching sets (Buildings) i 50% of the cost of replacing the undamaged parts
Frozen pipes i
Escape of water excess for buildings i £500.00
Underground pipes, cables and tanks i Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i £100.00
Unoccupied period i 60 days
Helpline i
Cancellation fee after 14 days (buildings) i £0.00
Amendment fee (telephone) i £0.00
Property owner liability i £5,000,000.00

AXA

Home Insurance

3 stars
Matching sets (Buildings) i 50% of the cost of replacing the undamaged parts
Frozen pipes i
Escape of water excess for buildings i £500.00
Underground pipes, cables and tanks i Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i £100.00
Unoccupied period i 30 days
Helpline i
Cancellation fee after 14 days (buildings) i £30.00
Amendment fee (telephone) i £17.00
Property owner liability i £2,000,000.00

Contents insurance

AXA

Advanced

5 stars
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings i Sum insured
Cover for items away from home i Optional
Property owner liability i £5,000,000.00

AXA

Extra

5 stars
Matching sets (contents) i
Theft from outbuildings i Sum insured
Cover for items away from home i Optional
Property owner liability i £2,000,000.00

AXA

Premier Home Insurance

4 stars
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings i £4,500.00
Cover for items away from home i Optional
Property owner liability i £2,000,000.00

AXA

Plus Home Insurance

4 stars
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings i £3,000.00
Cover for items away from home i Optional
Property owner liability i £2,000,000.00

AXA

Home Insurance

3 stars
Matching sets (contents) i 50% of the cost of replacing the undamaged parts
Theft from outbuildings i £1,500.00
Cover for items away from home i Optional
Property owner liability i £2,000,000.00

Small Business Insurance

Small Combined Insurance

AXA

Business Combined

5 stars
Employers' liability cover limit i £25,000,000.00
Public liability cover (maximum) i £10,000,000.00
Product liability cover (maximum) i £10,000,000.00
Data protection liability cover limit i £1,000,000.00
Metered utilities covered i Water and gas

AXA

Business Choice

4 stars
Employers' liability cover limit i £10,000,000.00
Public liability cover (maximum) i £5,000,000.00
Product liability cover (maximum) i £5,000,000.00
Data protection liability cover limit i £1,000,000.00
Metered utilities covered i Water, gas and electricity

AXA

Business Plan Plus

2 stars
Employers' liability cover limit i Sum insured
Public liability cover (maximum) i Sum insured
Product liability cover (maximum) i Sum insured
Data protection liability cover limit i £250,000.00
Metered utilities covered i Water