Dial Direct is owned by the BGL Group, which was formed in 1992. BGL also owns other brands such as Budget, Beagle Street, and the comparison site Comparethemarket.
They offer car (and premier car), van and home insurance.
Dial Direct is a broker, and their policies are underwritten by a variety of underwriters.
Their headquarters are based in Peterborough, UK.
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| Customer happiness score | 60.7% |
|---|---|
| Customer trust score | 44.88% |
| Complaints performance | 71.05% |
| Transparency rating | 70.68% |
| Fairer Finance score Reviewed Autumn 2023 |
62% |
| Customer happiness score | 53.75% |
|---|---|
| Customer trust score | 49.58% |
| Complaints performance | 73.65% |
| Transparency rating | 62.97% |
| Fairer Finance score Reviewed Autumn 2023 |
60% |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £1,000.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £1,000.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 3 years |
| Vandalism i |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £0.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 3 years |
| Vandalism i |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £0.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 3 years |
| Vandalism i |
| Courtesy car for duration of repair i | |
|---|---|
| Uninsured driver promise i | |
| Cover limit for lost keys i | £500.00 |
| 24hr helpline available i | |
| New car replacement i | |
| Courtesy car provided if stolen / total loss i | |
| Windscreen repair excess i | £25.00 |
| Windscreen replacement excess i | £100.00 |
| Cover limit for stolen keys i | £500.00 |
| Cover for replacing original audio/visual equipment i | Unlimited |
| Repairs guarantee (years) i | 3 years |
| Vandalism i |
| Home Security Cover i | |
|---|---|
| Home Emergency Cover limit i | £1,000.00 |
| Primary Heating System i | |
| Cover Type i | Add-On |
| Internal plumbing and drainage i | |
| Boiler breakdown cover i | |
| Pest infestation cover i | |
| Alternative Accommodation Cover i | £250.00 |
| Unoccupied period i | Not Mentioned |
| Annual boiler service i | |
| Internal gas supply pipe cover i | |
| Domestic Power supply covered? i | |
| Claims limit i | Unlimited |
| Alternative accommodation cover limit for buildings i | £150000 or 20% of the sum insured |
|---|---|
| Theft from outbuildings i | £2,000.00 |
| Protection against inflation (Buildings) | |
| Matching sets (contents) i | |
| Contents compulsory excess i | £350.00 |
| Property owner liability i | £2,000,000.00 |
| Cancellation fee within 14 days i | £25.00 |
| Contents cover limit i | £99,000.00 |
| Alternative accommodation cover limit for contents i | 10% of sum insured (up to a maximum of £7,000) |
| Buildings cover limit i | £1,000,000.00 |
| Cancellation fee after 14 days i | £35.00 |
| Liability to domestic employees i | £5,000,000.00 |
| Trace and access i | £5,000.00 |
| Keys/locks if lost or stolen (Buildings) i | £500.00 |
| Liability as a tenant i | £5000 or 10% of the sum insured |
| Replace belongings new for old i | |
| Flood excess i | £100.00 |
| Escape of water excess (minimum) i | £350.00 |
| Money in the home i | £500.00 |
| Visitor's possessions i | £0.00 |
| Office equipment i | £3,000.00 |
| Escape of water excess for buildings i | £450.00 |
|---|---|
| Matching sets (Buildings) i | |
| Frozen pipes i | |
| Underground pipes, cables and tanks i | Covered as standard |
| Selling your home i | |
| Emergency entries i | |
| Accidental damage to drains i | |
| Buildings compulsory excess i | £50.00 |
| Unoccupied period i | 45 days |
| Property owner liability i | £2,000,000.00 |
| Helpline i | |
| Cancellation fee after 14 days (buildings) i | £25.00 |
| Amendment fee (telephone) i | £25.00 |
| Matching sets (contents) i | |
|---|---|
| Theft from outbuildings i | £2,000.00 |
| Cover for items away from home i | Optional |
| Property owner liability i | £2,000,000.00 |