Lloyds Bank

Lloyds Bank is one of the oldest banks in the UK, having been founded in Birmingham in 1765. It’s also the largest retail bank in the UK, with almost 2,000 branches across the country.

It’s the main brand of Lloyds Banking Group, which is headquartered in London and listed on the London Stock Exchange. It’s a member of the FTSE 100.

Lloyds offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

As well as the Lloyds brand, the group also owns Halifax, Bank of Scotland, MBNA, Scottish Widows and Birmingham Midshires.

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Bank accounts

Ranked 11^th of 30 providers reviewed.

Customer happiness score	61.33%
Customer trust score	57.95%
Complaints performance	68.69%
Transparency rating	75.5%
Fairer Finance score Reviewed Autumn 2023	66%

Breakdown Cover

Ranked 6^th of 31 providers reviewed.

Customer happiness score	57.65%
Customer trust score	64.03%
Complaints performance	62.45%
Transparency rating	74.16%
Fairer Finance score Reviewed Autumn 2023	65%

Car insurance

Ranked 15^th of 49 providers reviewed.

Customer happiness score	64.49%
Customer trust score	60.94%
Complaints performance	71.04%
Transparency rating	72.17%
Fairer Finance score Reviewed Autumn 2023	67%

Credit cards

Ranked 7^th of 34 providers reviewed.

Customer happiness score	60.05%
Customer trust score	55.82%
Complaints performance	69.45%
Transparency rating	72.23%
Fairer Finance score Reviewed Autumn 2023	64%

Home emergency cover

Ranked 10^th of 35 providers reviewed.

Customer happiness score	51.69%
Customer trust score	57.81%
Complaints performance	72%
Transparency rating	73.92%
Fairer Finance score Reviewed Autumn 2023	64%

Home insurance (building and contents)

Ranked 11^th of 46 providers reviewed.

Customer happiness score	60.31%
Customer trust score	62.34%
Complaints performance	72.74%
Transparency rating	80.06%
Fairer Finance score Reviewed Autumn 2023	69%

Investing and pensions

Ranked 13^th of 27 providers reviewed.

Customer happiness score	59.05%
Customer trust score	67.45%
Complaints performance	69.78%
Transparency rating	66.9%
Fairer Finance score Reviewed Autumn 2023	66%

Life insurance

Ranked 20^th of 24 providers reviewed.

Claims score	90.40%
Complaints performance	73.24%
Transparency rating	51.11%
Fairer Finance score Reviewed Autumn 2023	72%

Mortgages

Ranked 9^th of 23 providers reviewed.

Customer happiness score	60.13%
Customer trust score	59.24%
Complaints performance	78.87%
Transparency rating	60.46%
Fairer Finance score Reviewed Autumn 2023	65%

Personal loans

Ranked 5^th of 27 providers reviewed.

Customer happiness score	59.94%
Customer trust score	57.59%
Complaints performance	68.75%
Transparency rating	75.79%
Fairer Finance score Reviewed Autumn 2023	66%

Savings Accounts

Ranked 33^rd of 53 providers reviewed.

Customer happiness score	53.08%
Customer trust score	60.93%
Complaints performance	68.75%
Transparency rating	73.58%
Fairer Finance score Reviewed Autumn 2023	64%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Bankers draft/cheque fee i	Not available
Unpaid transaction fee i
Faster Payment limit i	£250,000.00
Maximum cash machine withdrawal per day i	£800.00
Can you use your card to pay for items overseas? i

Annual fee i	£0 (£36 unless you deposit £2000+ per month)
Maximum cash machine withdrawal per day i	£800.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00
App capability? i

Foreign cash withdrawal fee i	2.99%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	2.99%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£50.00
Arranged overdraft interest rate (representative EAR) i	39.9%

Add-ons, cashback and rewards i	European and UK Travel Insurance, AA Breakdown Family Cover, Mobile Phone Insurance.
Part of FSCS or international equivalent i

Add-ons, cashback and rewards i	Allianz Worldwide travel insurance (including winter sports) for holder & family, LSG Mobile phone insurance, AA family breakdown cover (UK), access to Save the Change (rounds up spending to nearest pound to save), up to 15% cashback with certain retailers
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Representative APR i	22.4%
Annual fee in first year i	£0.00
Using card in Europe charge i	2.95%
Using card worldwide charge i	2.95%

Cover limit for lost keys i	£1,000.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i	Unlimited
Windscreen repair excess i	£25.00
Windscreen replacement excess i	£100.00
Repairs guarantee (years) i	3 years
New car replacement i
Cover limit for stolen keys i	£1,000.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Minimum Age i	11
Interest Rate (AER) First Tier i	0.5%
Maximum Balance First Tier of Interest Covers i	£999.99
Maximum Age i	17
Interest Rate (AER) Second Tier i
Maximum Balance Second Tier of Interest Covers i
Interest Rate (AER) Third Tier i
Maximum Balance Third Tier of Interest Covers i
Maximum Cash Withdrawal i	£500.00
Ability to freeze or report a card lost via app? i
Rewards i
Additional information i
Cash Transaction Fee i	0%
Cash Withdrawal Fee i	£0.00
Card Delivery Fee i	£0.00
Replacement Card Fee i	£0.00
Foreign Cash Withdrawal Fee i	£1.50
Foreign Transaction Fee i	2.99%

Account Type i	Easy Access
Interest Rate (AER) i	3.15%
Minimum Opening Balance i	£1.00
Maximum Balance i	£9,000,000.00
Notice Period i
Fixed Term Length i
Minimum Age to Open Account i	0
Maximum Age i	15
Withdrawal Penalty i
Part of FSCS i
Sharia Account i
Additional Opening Criteria i	To qualify, you must have a current account with the same provider
Additional Information i	Reverts into Easy Saver account on child's 16th birthday.
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i

Duration of 0% balance transfer offer period i	27 or 14 months
Balance transfer fee during promotional period i	3.20% or 3.49%
Representative APR i	24.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.873%
Risk based? i

Duration of 0% balance transfer offer period i	18 or 12 months
Balance transfer fee during promotional period i	2.99% or 3.49%
Representative APR i	24.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.873%
Risk based? i

Duration of purchases offer period i	20 or 12 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	6 months
Representative APR i	24.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.873%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Reward extras i
Representative APR i	22.9%
Risk based? i
Annual fee in first year i	£0.00
Annual fee after first year i	£0.00
Foreign purchase fee i	2.95%

Foreign purchase fee i	2.95%
Foreign withdrawal fee i	5%
Representative APR i	22.9%
Number of days before interest is charged on non-sterling cash transactions i	0 days
Risk based? i
Representative purchase rate i	1.736%

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i	22.9%
Risk based? i
Representative cash transaction interest rate i	1.736%

Home Security Cover i
Home Emergency Cover limit i	£1,000.00
Internal plumbing and drainage i
Primary Heating System i
Boiler breakdown cover i
Annual boiler service i
Internal gas supply pipe cover i
Pest infestation cover i
Domestic Power supply covered? i
Cover Type i	Add-On
Alternative Accommodation Cover i	£250.00
Unoccupied period i	60
Claims limit i	Unlimited

Lloyds Bank

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Business Credit Cards

Everyday Business Credit Cards

Foreign Use Business Credit Cards

Car insurance

Children's Accounts

Children's Bank Accounts

Children's Savings Accounts

Commercial Vehicle Insurance

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Cashback and reward credit cards

Foreign use credit cards

Low rate credit cards

Money transfer credit cards

Theft from outbuildings i	£5,000.00
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Alternative accommodation cover limit for buildings i	£100,000.00
Protection against inflation (Buildings)
Contents cover limit i	£250,000.00
Money in the home i	£500.00
Visitor's possessions i	£500.00
Office equipment i	Sum insured
Buildings cover limit i	Unlimited
Trace and access i	£5,000.00
Keys/locks if lost or stolen (Buildings) i	Sum insured
Alternative accommodation cover limit for contents i	£25,000.00
Cancellation fee within 14 days i	£0.00
Cancellation fee after 14 days i	£0.00
Contents compulsory excess i	£100.00
Flood excess i	£100.00
Escape of water excess (minimum) i	£100.00
Property owner liability i	£2,000,000.00
Liability to domestic employees i	£10,000,000.00
Liability as a tenant i	£10,000.00
Replace belongings new for old i

Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Frozen pipes i
Escape of water excess for buildings i	£100.00
Underground pipes, cables and tanks i	Covered as standard
Selling your home i
Emergency entries i
Accidental damage to drains i
Buildings compulsory excess i	£100.00
Unoccupied period i	60 days
Helpline i
Cancellation fee after 14 days (buildings) i	£0.00
Amendment fee (telephone) i	£0.00
Property owner liability i	£2,000,000.00

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (max £10)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£10.00
Same Day Payment Charge	£20.00
Cost of receiving paper statements for a year	£50.00
App available i
Charge for telephone/postal share dealing	£35.00

Cost (Year 1) i	£212.67
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£20.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Representative APR (on £5,000 loan, 36 month term)	Illustrative rates shown
Unpaid Repayment Fee i	£25.00
Early settlement fee (Days interest)	58 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	12 months
Maximum borrowing length	84 months

Interest Rate (AER) i	4.15%
Minimum Opening Balance i	£2,000.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£1,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty i	Earlier access costs 180 days interest

Interest Rate (AER) i	4.1%
Minimum Opening Balance i	£1.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£50,000.00
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	1.75%
Balance Tiers i	1.70% from £1, 1.75% from £25,000, 2.20% from £100,000
Minimum Opening Balance i	£1.00
Withdrawal Penalty i
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	18
Penalty free withdrawals? i
Sharia Account i
Additional Information i	This account will become an Instant Access Savings after 12 months.
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Additional Opening Criteria i	Must be a Club Lloyds current account customer

Interest Rate (AER) i	1.45%
Balance Tiers i	1.40% from £1, 1.45% from £25,000, 1.90% from £100,000
Minimum Opening Balance i	£1.00
Withdrawal Penalty i
Part of FSCS i
Maximum Balance i	Unlimited
Minimum Age to Open Account i	16
Penalty free withdrawals? i
Sharia Account i
Additional Information i	This account will become an Instant Access Savings after 12 months.
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Additional Opening Criteria i

Interest Rate (AER) i	4%
Balance Tiers i	1.30% from £1
Minimum Opening Balance i	£1.00
Withdrawal Penalty i	If less than 4 withdrawals are made per year a higher rate will be paid
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	18
Penalty free withdrawals? i
Sharia Account i
Additional Information i	This account will become an Instant Access Savings after 12 months.
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Additional Opening Criteria i	Must be a Bank of Scotland current account customer