Marks & Spencer
On top of its banking products, Marks & Spencer Bank also provides a range of insurance options.
M&S Bank is owned by HSBC, but its car insurance is arranged and administered by BISL. BISL is the company behind brands like Budget and Dial Direct.
Marks & Spencer Bank’s travel and home insurance offers are underwritten by AXA. Its pet insurance is underwritten by RSA.
The scores of its insurance products are dragged down slightly by the mediocre complaints handling of the underwriters.
However, Marks and Spencer Bank tends to have decent customer happiness scores, though does have a poor transparency score.
Its travel and home insurance products take home a Gold Fairer Finance Ribbon apiece. But it sits mid-table for its car insurance.