Zurich is a large Swiss insurance company that offers investments, insurance and pensions in the UK.
Zurich has had sole ownership of UK insurance intermediary Endsleigh Insurance since 2007, as well as being a parent brand to a number of other notable insurers.
Despite a decent effort at the Ombudsman, average or below customer and transparency scores pull down its overall scoring, placing it below average for car and home insurance.
Its record on complaints is mixed - it tends to perform better in the life and pensions sector than it does in the general insurance market. Its relatively strong performance in life insurance across claims and complaints is let down by a poor transparency score, leaving it in the middle of our life insurance table.