Age UK

Age UK is a charity which provides a number of support services to help the elderly. It also offers a range of financial products.

Age UK's financial products include insurance covers underwritten by the Belgian insurer Ageas. We use Ageas' complaints score for Age UK as they handle their complaints. Because of Age UK's focus on helping older people, you must be over 50 to apply for them.

Age UK
Gold ribbon: first place

Car insurance

Ranked 4th of 50 providers reviewed.

Customer happiness 64%
Customer trust 60%
Complaints performance 64%
Transparency rating 60%
Fairer Finance score
Reviewed Autumn 2018
62%
Gold ribbon: first place

Home insurance

Ranked 11th of 48 providers reviewed.

Customer happiness 61%
Customer trust 58%
Complaints performance 68%
Transparency rating 58%
Fairer Finance score
Reviewed Autumn 2018
60%

Travel insurance

Ranked 23rd of 53 providers reviewed.

Customer happiness 54%
Customer trust 58%
Complaints performance 64%
Transparency rating 34%
Fairer Finance score
Reviewed Autumn 2018
52%

Car insurance

Age UK

Car Insurance

4 stars
Cover for keys/locks if lost i £500
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £0
Windscreen replacement excess i £50
Cover for keys/locks if stolen i £500
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 3 years

Funeral plans

Age UK

Ivy (Burial)

4 stars
Disbursement (3rd party costs) allowance i £1,220
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i RPI
Quality of coffin i Wood effect
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Holly (Burial)

4 stars
Disbursement (3rd party costs) allowance i £1,220
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i RPI
Quality of coffin i Quality wood effect
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Rowan (Burial)

4 stars
Disbursement (3rd party costs) allowance i £1,220
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i RPI
Quality of coffin i Quality wood veneer
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Ivy (Cremation)

4 stars
Disbursement (3rd party costs) allowance i Guaranteed
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i Guaranteed
Quality of coffin i Wood effect
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Holly (Cremation)

4 stars
Disbursement (3rd party costs) allowance i Guaranteed
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i Guaranteed
Quality of coffin i Quality wood effect
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Rowan (Cremation)

4 stars
Disbursement (3rd party costs) allowance i Guaranteed
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i Guaranteed
Quality of coffin i Quality wood veneer
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Basic (Burial)

2 stars
Disbursement (3rd party costs) allowance i £1,220
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i RPI
Quality of coffin i Basic
Cooling off period (days) i 30
Is a hearse included? i

Age UK

Basic (Cremation)

2 stars
Disbursement (3rd party costs) allowance i Guaranteed
FPA-registered provider? i
Cancellation fee i £0
Transfer radius i 50
What index is the disbursement linked to? i Guaranteed
Quality of coffin i Basic
Cooling off period (days) i 30
Is a hearse included? i

Home insurance

Age UK

Home Insurance

5 stars
Escape of water excess i £245
Matching sets i 50%
Theft from outbuildings i Sum insured
24hr helpline i
Alternative accommodation i 20% of sum insured
Cover for keys/locks if lost i Sum insured
Money in the home i £500
New for old i

Buildings insurance

Age UK

Home Insurance

5 stars
Trace & access i Sum insured
Matching sets i 50%
Cover for keys/locks if lost i Sum insured
Compulsory excess i £45
Escape of water excess i £245
Alternative accommodation cover limit i 20% of sum insured
Cover for keys/locks if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

Age UK

Home Insurance

5 stars
Theft from outbuildings i Sum insured
Matching sets i 50%
Cover for keys/locks if lost i Sum insured
Cycles included whilst in the home i Part of sum insured
New for old i
Alternative accomodation i 20% of sum insured
Money in the home i £500
Cover for keys/locks if stolen i Sum insured
24hr helpline i

Travel insurance

Annual multi-trip insurance

Age UK

Annual Multi-Trip

5 stars
Medical excess i £75
Cancelling before travel i £5,000
Personal possessions & baggage - damaged, lost or stolen i £2,500
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £1,250

Single trip insurance

Age UK

Single Trip

5 stars
Medical excess i £75
Cancelling before travel i £5,000
Personal possessions and baggage - damaged, lost or stolen i £2,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £5,000
Missed departure i £1,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £1,250

Travel insurance add-ons

Winter sports add-on

Age UK

Travel insurance

2 stars
Ski equipment owned i £600
Single item limit for owned equipment i £600
Hiring replacement winter sports equipment i £300
Ski equipment owned excess i £50
Ski equipment hired i £150
Single item limit for hired equipment i £150
Avalanche closure i £300
Piste closure i £300
Unused ski pass due to illness or injury i £300