Bank of Scotland

Bank of Scotland is one of the oldest banks in the UK, with a history dating back to 1695. It has been a subsidiary of Lloyds Banking Group since 2009.

Lloyds Banking Group is listed on the London Stock Exchange and is a member of the FTSE 100.

As well as the Lloyds and Bank of Scotland brands, the group also owns Halifax, MBNA, Scottish Widows and Birmingham Midshires.

Bank of Scotland offers a comprehensive range of banking and insurance products. You can open a current account or savings account and take out a mortgage or personal loan. It also offers credit cards and several insurance products.

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Bank accounts

Ranked 8^th of 31 providers reviewed.

Customer happiness	63.42%
Customer trust	61.95%
Complaints performance	71.47%
Transparency rating	75.13%
Fairer Finance score Reviewed Spring 2023	68%

Breakdown Cover

Ranked 12^th of 27 providers reviewed.

Customer happiness	51.69%
Customer trust	61.24%
Complaints performance	70.35%
Transparency rating	71.55%
Fairer Finance score Reviewed Spring 2023	64%

Car insurance

Ranked 7^th of 53 providers reviewed.

Customer happiness	70.4%
Customer trust	70.15%
Complaints performance	75.28%
Transparency rating	70.34%
Fairer Finance score Reviewed Spring 2023	72%

Credit cards

Ranked 2^nd of 31 providers reviewed.

Customer happiness	60.75%
Customer trust	62.86%
Complaints performance	71.77%
Transparency rating	75.02%
Fairer Finance score Reviewed Spring 2023	68%

Home Emergency Cover

Ranked 18^th of 28 providers reviewed.

Customer happiness	41.24%
Customer trust	55.84%
Complaints performance	78.69%
Transparency rating	76.34%
Fairer Finance score Reviewed Spring 2023	63%

Home insurance (building and contents)

Ranked 7^th of 48 providers reviewed.

Customer happiness	68.17%
Customer trust	62.5%
Complaints performance	72.97%
Transparency rating	76.95%
Fairer Finance score Reviewed Spring 2023	70%

Investing and pensions

Ranked 1^st of 24 providers reviewed.

Customer happiness	65.38%
Customer trust	63.46%
Complaints performance	88.56%
Transparency rating	80.41%
Fairer Finance score Reviewed Spring 2023	74%

Mortgages

Ranked 11^th of 23 providers reviewed.

Customer happiness	59.01%
Customer trust	59.01%
Complaints performance	78.47%
Transparency rating	54.92%
Fairer Finance score Reviewed Spring 2023	63%

Personal loans

Ranked 9^th of 26 providers reviewed.

Customer happiness	54.21%
Customer trust	57.63%
Complaints performance	71.47%
Transparency rating	71.04%
Fairer Finance score Reviewed Spring 2023	64%

Savings Accounts

Ranked 20^th of 53 providers reviewed.

Customer happiness	57.14%
Customer trust	63.58%
Complaints performance	71.47%
Transparency rating	76.27%
Fairer Finance score Reviewed Spring 2023	67%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Faster Payment limit i	£50,000.00
Maximum cash machine withdrawal per day i	£500.00
Can you use your card to pay for items overseas? i

Foreign cash withdrawal fee i	2.99%
Foreign cash withdrawal additional charge i	£1.50
Foreign purchases fee i	2.99%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£50.00
Arranged overdraft interest rate (representative EAR) i	39.9%

Add-ons, cashback and rewards i	European and UK family travel insurance from AWP Assistance UK Ltd, AA Breakdown Family Cover and Mobile Phone Insurance.
Part of FSCS or international equivalent i

Add-ons, cashback and rewards i	Worldwide AWP Assistance UK travel insurance (including winter sports) for holder & family, AA family breakdown cover (UK), mobile phone insurance from LSG
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000.00
Tiered repayment of overdraft i
Switching / sign up incentive i

Roadside recovery
Home Start i
Nationwide recovery
Maximum call outs per year	Unlimited
Replacement Hire Car i
Will they recover your car in cases of misfuelling? i
Will you be recovered if you run out of fuel?
Will they attend to assist with a flat battery? i
Will they attend to assist with a flat tyre? i
Will they attend if keys are locked in the vehicle?
Will they attend/cover if keys are lost/broken/stolen?
Compulsory call out excess	£0.00
Cancellation window (days)	14
Pro rata refund
Will they drain wrong fuel and replace in cases of misfuelling? i
Number of passengers permitted for onward travel as standard in the UK i	0
Emergency Overnight Accommodation i
Available to purchase alone?

Representative APR i	22.4%
Annual fee in first year i	£32.00
Using card in Europe charge i	2.95%
Using card worldwide charge i	2.95%

Cover limit for lost keys i	£1,000.00
Courtesy car for duration of repair i
Uninsured driver promise i
Cover for replacing original audio/visual equipment i	Unlimited
Windscreen repair excess i	£25.00
Windscreen replacement excess i	£75.00
Repairs guarantee (years) i	3 years
New car replacement i
Cover limit for stolen keys i	£1,000.00
24hr helpline available i
Courtesy car provided if stolen / total loss i
Vandalism i

Duration of 0% balance transfer offer period i	22 or 14 months
Balance transfer fee during promotional period i	1.99% or 3.49%
Representative APR i	22.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.736%
Risk based? i

Duration of 0% balance transfer offer period i	17 or 12 months
Balance transfer fee during promotional period i	2.99% or 3.49%
Representative APR i	22.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	3.49%
Representative balance transfer rate i	1.736%
Risk based? i

Duration of purchases offer period i	17 or 12 months
Representative APR i	22.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.736%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	6 months
Representative APR i	22.9%
Highest APR i	28.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.736%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Foreign purchase fee i	2.95%
Foreign withdrawal fee i	5%
Representative APR i	22.9%
Number of days before interest is charged on non-sterling cash transactions i	0 days
Risk based? i
Representative purchase rate i	1.736%

Representative APR i	10.9%
Highest APR i	17.9%
Representative purchase rate i	0.869%
Risk based? i
Representative balance transfer rate i	0.869%
Representative money transfer rate i	0.869%

Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i	22.9%
Risk based? i
Representative cash transaction interest rate i	1.736%

Water Supply Pipe Cover i
Boiler Breakdown Cover i
Home Security Cover i
Lost keys Cover i	Covered under the home insurance policy
Cover Type i	Add-On
Home Emergency Cover limit i	£1,000.00
Minimum Excess i	£0.00
Internal plumbing and drainage i
External Drainage i
Burst or damaged pipes i
Toilet unit i
Root damage cover i
Primary Heating System i
Temporary Emergency Heating i
Internal gas supply pipe cover i
Boiler Age Exclsuions i	No Exclusion
Annual boiler service i
Age of boiler to qualify for a beyond economic repair contribution i	No Exclusion
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. i	£500.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. i	£500.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. i	£500.00
Domestic Power supply covered? i
Roof damage i	Covered under the home emergency policy
Pest infestation cover i
Underwriter i	AWP P&C SA
Maximum Excess i	£0.00
Alternative Accommodation Cover i	£250.00
24/7 Claims Helpline i
Unoccupied period i	60

Alternative accommodation cover limit for buildings i	£100,000.00
Matching sets (contents) i	50% of the cost of replacing the undamaged parts
Theft from outbuildings cover limit i	£5,000.00
Escape of water excess i	£500.00
Standard accidental damage - underground services
Alternative accommodation cover limit for contents i	£25,000.00
Cycles included whilst in the home i
Cover for keys if lost or stolen (contents) i	Sum insured
Keys/locks if lost or stolen (Buildings) i	Sum Insured
Money in the home i	£500.00
Replace belongings new for old i
Trace and access i	£5,000.00
Matching sets (Buildings) i	50% of the cost of replacing the undamaged parts
Escape of water (plus compulsory excess) i	£500.00
Compulsory excess (contents) i	£100.00
Additional flood excess i	£0.00
Standard excess for subsidence claims	£1,000.00
Liability as a tenant i	£10,000.00
Liability to domestic employees i	£10,000,000.00
Property owner liability i	£2,000,000.00
Buildings cover limit i	Unlimited
Contents cover limit i	£50,000.00
Underwriter	Lloyds bank
24hr helpline i
Unoccupied period i	60
Protection against inflation i
Repairs guarantee i
Amendment fee (telephone) i	£0.00
Cancellation fee after 14 days i	£0.00
Protected no claims discount option
24-hour claims helpline	Home Emergency Only
Cancellation fee before 14 days	£0.00
Accidental damage - glass and sanitary wear
Damage caused by freezing pipes
Damage from Emergency Services
Cover to break in and clear sewage pipe
Garden protection	£1,000.00
Blocked drains i
Accidental damage cover
Domestic heating fuel and metered water i
Music, film or electronic data downloads
Documents	£2,500.00
Visitor's possessions	Sum Insured
Out in open cover
Frozen Food Cover	£500.00
Temporary freezer storage
Theft or attempted theft i
Dual contents i
Escape of water or oil from appliances i
Escape of water or oil from heating systems i	Sum Insured
Credit cards i	£0.00
Storage fees (alternative accommodation) i
Garden plants i
Business equipment	£0.00
Household removals
Student's belongings i
Shopping in transit i	£0.00
Cover Away from Home offered for: Electronics	Optional
Cover away from home offered for: money	Optional
Cover away from home offered for: jewellery	Optional
Cover away from home offered for: bicycles & other	Optional
Special events (weddings and civil ceremonies) - limit	Not Offered
Special events (weddings and civil ceremonies) - days	Not Offered
Special events (births) - limit	Not Offered
Special events (births) - days	Not Offered
Special events (anniversaries and birthdays) - limit	Not Offered
Special events (anniversaries and birthdays) - days	Not Offered
Special events (religious events) - limit	Not Offered
Special events (religious events) - days	Not Offered
Cover for home emergency i
Cover for legal protection/expenses i	Not Offered
Cover for items away from home? i	Not Offered
Personal possessions cover whilst living in a nursing home or residential care setting i	£0.00
Medical equipment loan i	£0.00
Theft from bogus officials i
Storm and flood i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (Including animals, trees, satellites, and moving vehicles) i
Snow depth (cm) i	Not Defined
Rainfall (mm) i	Not Defined
Windspeed (mph) i	Not Defined

Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Charge for transferring cash to another platform	£0.00
Early Account Closure Fee (12 months or less)	£0.00
Inactivity Charge	£0.00
Charge for selling holdings if not enough money in account to pay other charges	£9.50
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£0.00
App available i
Charge for telephone/postal share dealing	£25.00

Annual cost of regular payments (drawdown)	£180.00
Fee for setting up drawdown	£0.00
Charge for taking whole pot under triviality rules	£90.00
Charge for withdrawing your tax-free lump sum	£90.00
Cost of adding funds to drawdown, or reviewing flexi-access drawdown (not capped)	£90.00
Charge for purchasing an annuity	£90.00
Charge for telephone/postal share dealing	£25.00
Account closure fee	£0.00
Charge for transferring cash to another platform	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for automatic reinvestment	2% (Max £9.50)
Same Day Payment Charge	£0.00
Cost of receiving paper statements for a year	£50.00

Bank of Scotland

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Breakdown Cover

UK Breakdown Cover

Business Credit Cards

Everyday Business Credit Cards

Foreign Use Business Credit Cards

Car insurance

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Foreign use credit cards

Low rate credit cards

Money transfer credit cards

Home Emergency Cover

Home insurance (building and contents)

Buildings insurance

Contents insurance

Cost (Year 1) i	£278.33
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Does the provider have a mobile app?
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications	£0.00
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs	£25.00
Early account closure fee	£0.00
Cost of receiving paper statements for a year	£50.00
Charge for transferring cash to another platform i	£0.00

Representative APR (on £5,000 loan, 36 month term)	Illustrative rates shown
Unpaid Repayment Fee i	£25.00
Early settlement fee (Days interest)	58 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	12 months
Maximum borrowing amount	60 months

Interest Rate (AER) i	3.7%
Minimum Opening Balance i	£2,000.00
What happens at maturity? i
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	4.25%
Minimum Opening Balance i	£2,000.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Maximum Balance i	£9,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Earlier access costs 180 days interest

Interest Rate (AER) i	2.25%
Maximum Balance i	£9,000,000.00
Part of FSCS i
Withdrawal Penalty i	AER drops to 0.30% after four or more withdrawals within 12 months.
Additional Information i	This account will become an Instant Access Savings after 12 months.
Minimum Opening Balance i	£1.00
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i

Interest Rate (AER) i	5.5%
Maximum Balance i	£3,000.00
Withdrawal Penalty i
Minimum Monthly Investment i	£25.00
Maximum Monthly Investment i	£250.00
Penalty free withdrawals? i
Minimum Opening Balance i	£25.00
Minimum Age to Open Account i	16
Sharia Account i
Part of FSCS i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	This is a linked product to both existing and new current account customers.
Notice Period i
Fixed Term Length i	12 Month Bond
Additional Information i	Reverts into Instant Access Savings after 12 months.

Interest Rate (AER) i	0.8%
Part of FSCS i
Withdrawal Penalty i	Higher rate is paid if there are less than 4 withdrawals in a year
Minimum Opening Balance i	£1.00
Minimum Age to Open Account i	18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	This is a linked product for existing Current Account Customers (with Vantage).
Penalty free withdrawals? i
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?