Columbus Direct

Columbus Direct is owned by The Collinson Group, a travel and marketing company.

Columbus Direct is probably best known for its travel insurance, as this is the aspect of its business it most actively promotes. However, it also offers home and life insurance products, as well as income protection insurance.

An industry average has been used for its complaints score in our Customer Experience Ratings, as the data does not show up in the Financial Ombudsman, and Columbus Direct didn't provide this data directly.

Columbus Direct
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Gold ribbon: first place

Travel insurance

Ranked 20th of 59 providers reviewed.

Customer happiness 55%
Customer trust 43%
Complaints performance 67%
Transparency rating 52%
Fairer Finance score
Reviewed Spring 2019
54%

Travel insurance

Annual multi-trip insurance

5 stars
Medical excess i £75
Cancelling before travel i £3,000
Personal possessions & baggage - damaged, lost or stolen i £2,000
Max trip duration i 45 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Abandoning your trip i £3,000
Lost or stolen cash i £300
Combined passport & travel i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i
5 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions & baggage - damaged, lost or stolen i £2,500
Max trip duration i 45 days
Emergency medical cover and repatriation i £15,000,000
Cutting trip short/curtailment i £5,000
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £500
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Plus (MoneySupermarket)

4 stars
Medical excess i £50
Cancelling before travel i £3,000
Personal possessions & baggage - damaged, lost or stolen i £2,000
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Abandoning your trip i £3,000
Lost or stolen cash i £100
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Voyager (Comparison Site)

3 stars
Medical excess i £100
Cancelling before travel i £1,250
Personal possessions & baggage - damaged, lost or stolen i £1,250
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,250
Abandoning your trip i £1,250
Lost or stolen cash i £75
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Pioneer (Comparison Site)

3 stars
Medical excess i £50
Cancelling before travel i £2,000
Personal possessions & baggage - damaged, lost or stolen i £1,500
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £2,000
Abandoning your trip i £2,000
Lost or stolen cash i £100
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Classic (MoneySupermarket)

3 stars
Medical excess i £100
Cancelling before travel i £1,500
Personal possessions & baggage - damaged, lost or stolen i £1,500
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,500
Abandoning your trip i £1,500
Lost or stolen cash i £75
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Traveller (Comparison Site)

2 stars
Medical excess i £150
Cancelling before travel i £1,000
Personal possessions & baggage - damaged, lost or stolen i £1,000
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,000
Abandoning your trip i £1,000
Lost or stolen cash i £50
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Columbus Direct

Basic (MoneySupermarket)

2 stars
Medical excess i £125
Cancelling before travel i £1,250
Personal possessions & baggage - damaged, lost or stolen i £1,000
Max trip duration i 31 days
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,250
Abandoning your trip i £1,250
Lost or stolen cash i £50
Combined passport & travel i £150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i
2 stars
Medical excess i £150
Cancelling before travel i £0
Personal possessions & baggage - damaged, lost or stolen i £500
Max trip duration i 31 days
Emergency medical cover and repatriation i £5,000,000
Cutting trip short/curtailment i £1,000
Abandoning your trip i £500
Lost or stolen cash i £200
Combined passport & travel i £250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Cruise add-on

Columbus Direct

Traveller (Comparison Site)

1 stars
Missed port departure i £0
Re-joining a cruise i £1,500
Cabin confinement i £300
Missed port departure excess i
Timetable/itinerary change i £0
Unused excursions i £300

Columbus Direct

Voyager (Comparison Site)

1 stars
Missed port departure i £0
Re-joining a cruise i £1,500
Cabin confinement i £300
Missed port departure excess i
Timetable/itinerary change i £0
Unused excursions i £300

Columbus Direct

Pioneer (Comparison Site)

1 stars
Missed port departure i £0
Re-joining a cruise i £1,500
Cabin confinement i £300
Missed port departure excess i
Timetable/itinerary change i £0
Unused excursions i £300

Single trip insurance

5 stars
Medical excess i £75
Cancelling before travel i £3,000
Personal possessions and baggage - damaged, lost or stolen i £2,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Missed departure i £750
Abandoning your trip i £3,000
Lost or stolen cash i £300
Combined passport & travel i £250
5 stars
Medical excess i £50
Cancelling before travel i £5,000
Personal possessions and baggage - damaged, lost or stolen i £2,500
Emergency medical cover and repatriation i £15,000,000
Cutting trip short/curtailment i £5,000
Missed departure i £1,500
Abandoning your trip i £5,000
Lost or stolen cash i £300
Combined passport & travel i £500

Columbus Direct

Voyager (Comparison Site)

3 stars
Medical excess i £100
Cancelling before travel i £1,250
Personal possessions and baggage - damaged, lost or stolen i £1,250
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,250
Missed departure i £300
Abandoning your trip i £1,250
Lost or stolen cash i £75
Combined passport & travel i £150

Columbus Direct

Pioneer (Comparison Site)

3 stars
Medical excess i £50
Cancelling before travel i £2,000
Personal possessions and baggage - damaged, lost or stolen i £1,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £2,000
Missed departure i £500
Abandoning your trip i £2,000
Lost or stolen cash i £100
Combined passport & travel i £150

Columbus Direct

Plus (MoneySupermarket)

3 stars
Medical excess i £50
Cancelling before travel i £3,000
Personal possessions and baggage - damaged, lost or stolen i £2,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £3,000
Missed departure i £750
Abandoning your trip i £3,000
Lost or stolen cash i £100
Combined passport & travel i £150

Columbus Direct

Classic (MoneySupermarket)

2 stars
Medical excess i £100
Cancelling before travel i £1,500
Personal possessions and baggage - damaged, lost or stolen i £1,500
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,500
Missed departure i £500
Abandoning your trip i £1,500
Lost or stolen cash i £75
Combined passport & travel i £150
2 stars
Medical excess i £150
Cancelling before travel i £500
Personal possessions and baggage - damaged, lost or stolen i £500
Emergency medical cover and repatriation i £5,000,000
Cutting trip short/curtailment i £1,000
Missed departure i £300
Abandoning your trip i £500
Lost or stolen cash i £200
Combined passport & travel i £250

Columbus Direct

Traveller (Comparison Site)

1 stars
Medical excess i £150
Cancelling before travel i £1,000
Personal possessions and baggage - damaged, lost or stolen i £1,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,000
Missed departure i £150
Abandoning your trip i £1,000
Lost or stolen cash i £50
Combined passport & travel i £150

Columbus Direct

Basic (MoneySupermarket)

1 stars
Medical excess i £125
Cancelling before travel i £1,250
Personal possessions and baggage - damaged, lost or stolen i £1,000
Emergency medical cover and repatriation i £10,000,000
Cutting trip short/curtailment i £1,250
Missed departure i £300
Abandoning your trip i £1,250
Lost or stolen cash i £50
Combined passport & travel i £150

Winter sports add-on

4 stars
Ski equipment owned i £1,000
Single item limit for owned equipment i £500
Hiring replacement winter sports equipment i £400
Ski equipment owned excess i £50
Ski equipment hired i £300
Single item limit for hired equipment i £300
Avalanche closure i £500
Piste closure i £400
Unused ski pass due to illness or injury i £500

Columbus Direct

Pioneer (Comparison Site)

4 stars
Ski equipment owned i £500
Single item limit for owned equipment i £250
Hiring replacement winter sports equipment i £400
Ski equipment owned excess i £50
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure i £300
Piste closure i £400
Unused ski pass due to illness or injury i £500
3 stars
Ski equipment owned i £500
Single item limit for owned equipment i £300
Hiring replacement winter sports equipment i £300
Ski equipment owned excess i £75
Ski equipment hired i £200
Single item limit for hired equipment i £200
Avalanche closure i £400
Piste closure i £300
Unused ski pass due to illness or injury i £400

Columbus Direct

Voyager (Comparison Site)

3 stars
Ski equipment owned i £400
Single item limit for owned equipment i £250
Hiring replacement winter sports equipment i £300
Ski equipment owned excess i £100
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure i £300
Piste closure i £300
Unused ski pass due to illness or injury i £400
1 stars
Ski equipment owned i £400
Single item limit for owned equipment i £250
Hiring replacement winter sports equipment i £200
Ski equipment owned excess i £150
Ski equipment hired i £150
Single item limit for hired equipment i £150
Avalanche closure i £300
Piste closure i £200
Unused ski pass due to illness or injury i £300

Columbus Direct

Traveller (Comparison Site)

1 stars
Ski equipment owned i £300
Single item limit for owned equipment i £250
Hiring replacement winter sports equipment i £200
Ski equipment owned excess i £150
Ski equipment hired i £250
Single item limit for hired equipment i £250
Avalanche closure i £300
Piste closure i £200
Unused ski pass due to illness or injury i £300