Columbus Direct

Columbus Direct is owned by The Collinson Group, a travel and marketing company.

Columbus Direct is probably best known for its travel insurance, as this is the aspect of its business it most actively promotes. However, it also offers home and life insurance products, as well as income protection insurance.

An industry average has been used for its complaints score in our Customer Experience Ratings, as the data does not show up in the Financial Ombudsman, and Columbus Direct didn't provide this data directly.

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Travel insurance

Ranked 20^th of 59 providers reviewed.

Customer happiness	55%
Customer trust	43%
Complaints performance	67%
Transparency rating	52%
Fairer Finance score Reviewed Spring 2019	54%

Medical excess i	£75
Cancelling before travel i	£3,000
Personal possessions & baggage - damaged, lost or stolen i	£2,000
Max trip duration i	45 days
Emergency medical cover and repatriation i	£10,000,000
Cutting trip short/curtailment i	£3,000
Abandoning your trip i	£3,000
Lost or stolen cash i	£300
Combined passport & travel i	£250
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Medical excess i	£50
Cancelling before travel i	£5,000
Personal possessions & baggage - damaged, lost or stolen i	£2,500
Max trip duration i	45 days
Emergency medical cover and repatriation i	£15,000,000
Cutting trip short/curtailment i	£5,000
Abandoning your trip i	£5,000
Lost or stolen cash i	£300
Combined passport & travel i	£500
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Medical excess i	£100
Cancelling before travel i	£1,250
Personal possessions & baggage - damaged, lost or stolen i	£1,250
Max trip duration i	31 days
Emergency medical cover and repatriation i	£10,000,000
Cutting trip short/curtailment i	£1,250
Abandoning your trip i	£1,250
Lost or stolen cash i	£75
Combined passport & travel i	£150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Medical excess i	£125
Cancelling before travel i	£1,250
Personal possessions & baggage - damaged, lost or stolen i	£1,000
Max trip duration i	31 days
Emergency medical cover and repatriation i	£10,000,000
Cutting trip short/curtailment i	£1,250
Abandoning your trip i	£1,250
Lost or stolen cash i	£50
Combined passport & travel i	£150
Natural disaster relocation cover i
Natural disaster baggage cover i
Mental health cover i

Missed port departure i	£0
Re-joining a cruise i	£1,500
Cabin confinement i	£300
Missed port departure excess i
Timetable/itinerary change i	£0
Unused excursions i	£300

Ski equipment owned i	£1,000
Single item limit for owned equipment i	£500
Hiring replacement winter sports equipment i	£400
Ski equipment owned excess i	£50
Ski equipment hired i	£300
Single item limit for hired equipment i	£300
Avalanche closure i	£500
Piste closure i	£400
Unused ski pass due to illness or injury i	£500

Columbus Direct

Travel insurance

Annual multi-trip insurance

Cruise add-on

Single trip insurance

Winter sports add-on

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