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Columbus Direct

Columbus Direct is owned by The Collinson Group, a travel and marketing company.

Columbus Direct is probably best known for its travel insurance, as this is the aspect of its business it most actively promotes. However, it also offers home and life insurance products, as well as income protection insurance.

An industry average has been used for its complaints score in our Customer Experience Ratings, as the data does not show up in the Financial Ombudsman, and Columbus Direct didn't provide this data directly.

Columbus Direct

Travel insurance

Ranked 19^th of 54 providers reviewed.

Customer happiness	57%
Customer trust	41%
Complaints performance	67%
Transparency rating	53%
Fairer Finance score Reviewed Spring 2018	55%

Travel insurance

Annual multi-trip insurance

Columbus Direct

Silver

Cancelling before travel i	£3,000
Medical excess i	£75
Personal possessions & baggage - damaged, lost or stolen i	£2,000
Abandoning your trip i	£3,000
Combined passport & travel i	£250
Cutting trip short/curtailment i	£3,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£300
Max trip duration i	45 days

Columbus Direct

Gold

Cancelling before travel i	£5,000
Medical excess i	£50
Personal possessions & baggage - damaged, lost or stolen i	£2,500
Abandoning your trip i	£5,000
Combined passport & travel i	£500
Cutting trip short/curtailment i	£5,000
Emergency medical cover and repatriation i	£15,000,000
Lost or stolen cash i	£300
Max trip duration i	45 days

Columbus Direct

Pioneer (Comparison Site)

Cancelling before travel i	£2,000
Medical excess i	£50
Personal possessions & baggage - damaged, lost or stolen i	£1,500
Abandoning your trip i	£2,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£2,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£100
Max trip duration i	31 days

Columbus Direct

Classic (MoneySupermarket)

Cancelling before travel i	£1,500
Medical excess i	£100
Personal possessions & baggage - damaged, lost or stolen i	£1,500
Abandoning your trip i	£1,500
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,500
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£75
Max trip duration i	31 days

Columbus Direct

Plus (MoneySupermarket)

Cancelling before travel i	£3,000
Medical excess i	£50
Personal possessions & baggage - damaged, lost or stolen i	£2,000
Abandoning your trip i	£3,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£3,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£100
Max trip duration i	31 days

Columbus Direct

Voyager (Comparison Site)

Cancelling before travel i	£1,250
Medical excess i	£100
Personal possessions & baggage - damaged, lost or stolen i	£1,250
Abandoning your trip i	£1,250
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,250
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£75
Max trip duration i	31 days

Columbus Direct

Basic (MoneySupermarket)

Cancelling before travel i	£1,250
Medical excess i	£125
Personal possessions & baggage - damaged, lost or stolen i	£1,000
Abandoning your trip i	£1,250
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,250
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£50
Max trip duration i	31 days

Columbus Direct

Traveller (Comparison Site)

Cancelling before travel i	£1,000
Medical excess i	£150
Personal possessions & baggage - damaged, lost or stolen i	£1,000
Abandoning your trip i	£1,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£50
Max trip duration i	31 days

Columbus Direct

Bronze

Cancelling before travel i	£0
Medical excess i	£150
Personal possessions & baggage - damaged, lost or stolen i	£0
Abandoning your trip i	£0
Combined passport & travel i	£250
Cutting trip short/curtailment i	£1,000
Emergency medical cover and repatriation i	£5,000,000
Lost or stolen cash i	£200
Max trip duration i	31 days

Single trip insurance

Columbus Direct

Silver

Cancelling before travel i	£3,000
Medical excess i	£75
Personal possessions and baggage - damaged, lost or stolen i	£2,000
Abandoning your trip i	£3,000
Combined passport & travel i	£250
Cutting trip short/curtailment i	£3,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£300
Missed departure i	£750

Columbus Direct

Gold

Cancelling before travel i	£5,000
Medical excess i	£50
Personal possessions and baggage - damaged, lost or stolen i	£2,500
Abandoning your trip i	£5,000
Combined passport & travel i	£500
Cutting trip short/curtailment i	£5,000
Emergency medical cover and repatriation i	£15,000,000
Lost or stolen cash i	£300
Missed departure i	£1,500

Columbus Direct

Pioneer (Comparison Site)

Cancelling before travel i	£2,000
Medical excess i	£50
Personal possessions and baggage - damaged, lost or stolen i	£1,500
Abandoning your trip i	£2,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£2,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£100
Missed departure i	£500

Columbus Direct

Plus (MoneySupermarket)

Cancelling before travel i	£3,000
Medical excess i	£50
Personal possessions and baggage - damaged, lost or stolen i	£2,000
Abandoning your trip i	£3,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£3,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£100
Missed departure i	£750

Columbus Direct

Voyager (Comparison Site)

Cancelling before travel i	£1,250
Medical excess i	£100
Personal possessions and baggage - damaged, lost or stolen i	£1,250
Abandoning your trip i	£1,250
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,250
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£75
Missed departure i	£300

Columbus Direct

Classic (MoneySupermarket)

Cancelling before travel i	£1,500
Medical excess i	£100
Personal possessions and baggage - damaged, lost or stolen i	£1,500
Abandoning your trip i	£1,500
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,500
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£75
Missed departure i	£500

Columbus Direct

Traveller (Comparison Site)

Cancelling before travel i	£1,000
Medical excess i	£150
Personal possessions and baggage - damaged, lost or stolen i	£1,000
Abandoning your trip i	£1,000
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,000
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£50
Missed departure i	£150

Columbus Direct

Basic (MoneySupermarket)

Cancelling before travel i	£1,250
Medical excess i	£125
Personal possessions and baggage - damaged, lost or stolen i	£1,000
Abandoning your trip i	£1,250
Combined passport & travel i	£150
Cutting trip short/curtailment i	£1,250
Emergency medical cover and repatriation i	£10,000,000
Lost or stolen cash i	£50
Missed departure i	£300

Columbus Direct

Bronze

Cancelling before travel i	£0
Medical excess i	£150
Personal possessions and baggage - damaged, lost or stolen i	£0
Abandoning your trip i	£0
Combined passport & travel i	£250
Cutting trip short/curtailment i	£1,000
Emergency medical cover and repatriation i	£5,000,000
Lost or stolen cash i	£200
Missed departure i	£300

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