Cumberland Building Society

Cumberland Building Society was founded in 1850.

It provides bank accounts, savings accounts, personal loans, mortgages and home insurance.

Their headquarters are based in Carlisle in North West England.

Cumberland Building Society
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Gold ribbon: first place

Bank accounts

Ranked 4th of 28 providers reviewed.

Customer happiness 77.7%
Customer trust 75%
Complaints performance 70.5%
Transparency rating 69.81%
Fairer Finance score
Reviewed Autumn 2022
73%
Gold ribbon: first place

Savings Accounts

Ranked 17th of 50 providers reviewed.

Customer happiness 66.28%
Customer trust 68.6%
Complaints performance 70.55%
Transparency rating 62.45%
Fairer Finance score
Reviewed Autumn 2022
67%

Bank accounts

Basic bank accounts

Cumberland Building Society

Day2Day Account

4 stars
Cash withdrawal fee in UK (own bank) i £0.00
Annual fee i £0.00
Part of FSCS i
Faster Payment limit i £10,000.00
Maximum cash machine withdrawal per day i £300.00
Can you use your card to pay for items overseas? i

Current accounts

Cumberland Building Society

Cumberland Plus Account

3 stars
Annual fee i £0.00
Maximum cash machine withdrawal per day i £300.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0.00
Card payment fee (£) i £0.00
App capability? i

Foreign use bank accounts

Cumberland Building Society

Cumberland Plus Account

4 stars
Foreign cash withdrawal fee i 0%
Foreign cash withdrawal additional charge i £0.00
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i Unlimited

Cumberland Building Society

Day2Day Account

4 stars
Foreign cash withdrawal fee i 0%
Foreign cash withdrawal additional charge i £0.00
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i Unlimited

Overdrafts

Cumberland Building Society

Cumberland Plus Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0.00
Arranged overdraft interest rate (representative EAR) i 14.99%

Home Emergency Cover

Cumberland Building Society

Home Emergency Assistance

1 stars
Water Supply Pipe Cover i
Boiler Breakdown Cover i
Home Security Cover i
Lost keys Cover i Covered under the home insurance policy
Cover Type i Add-On
Home Emergency Cover limit i £500.00
Minimum Excess i £0.00
Internal plumbing and drainage i
External Drainage i
Burst or damaged pipes i
Toilet unit i
Root damage cover i
Primary Heating System i
Temporary Emergency Heating i
Internal gas supply pipe cover i
Boiler Age Exclsuions i 10 years
Annual boiler service i
Age of boiler to qualify for a beyond economic repair contribution i 10 years
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. i £0.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. i £0.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. i £0.00
Domestic Power supply covered? i
Roof damage i Covered under the home insurance policy
Pest infestation cover i
Underwriter i RSA
Maximum Excess i £0.00
Alternative Accommodation Cover i £500.00
24/7 Claims Helpline i
Unoccupied period i 60

Home insurance (building and contents)

3 stars
Alternative accommodation cover limit for buildings i £40,000.00
Matching sets (contents) i
Theft from outbuildings cover limit i £2,000.00
Escape of water excess i £100.00
Standard accidental damage - underground services
Alternative accommodation cover limit for contents i £10,000.00
Cycles included whilst in the home i
Cover for keys if lost or stolen (contents) i £750.00
Keys/locks if lost or stolen (Buildings) i £750.00
Money in the home i £500.00
Replace belongings new for old i
Trace and access i £5,000.00
Matching sets (Buildings) i
Escape of water (plus compulsory excess) i £100.00
Compulsory excess (contents) i £100.00
Additional flood excess i £0.00
Standard excess for subsidence claims £1,000.00
Liability as a tenant i £10,000.00
Liability to domestic employees i £200,000.00
Property owner liability i £2,000,000.00
Buildings cover limit i £500,000.00
Contents cover limit i £60,000.00
Underwriter RSA
24hr helpline i
Unoccupied period i 60
Protection against inflation i
Repairs guarantee i
Amendment fee (telephone) i
Cancellation fee after 14 days i £0.00
Protected no claims discount option
24-hour claims helpline Home Emergency Only
Cancellation fee before 14 days £0.00
Accidental damage - glass and sanitary wear
Damage caused by freezing pipes
Damage from Emergency Services
Cover to break in and clear sewage pipe
Garden protection £5,000.00
Blocked drains i
Accidental damage cover
Domestic heating fuel and metered water i
Music, film or electronic data downloads
Documents £2,500.00
Visitor's possessions £500.00
Out in open cover
Frozen Food Cover £1,000.00
Temporary freezer storage
Theft or attempted theft i
Dual contents i
Escape of water or oil from appliances i
Escape of water or oil from heating systems i Sum Insured
Credit cards i £500.00
Storage fees (alternative accommodation) i
Garden plants i
Business equipment £5,000.00
Household removals
Student's belongings i
Shopping in transit i £0.00
Cover Away from Home offered for: Electronics Optional
Cover away from home offered for: money Optional
Cover away from home offered for: jewellery Optional
Cover away from home offered for: bicycles & other Optional
Special events (weddings and civil ceremonies) - limit £3,000.00
Special events (weddings and civil ceremonies) - days Not Offered
Special events (births) - limit £3,000.00
Special events (births) - days
Special events (anniversaries and birthdays) - limit Not Offered
Special events (anniversaries and birthdays) - days Not Offered
Special events (religious events) - limit £3,000.00
Special events (religious events) - days Not Offered
Cover for home emergency i
Cover for legal protection/expenses i
Cover for items away from home? i
Personal possessions cover whilst living in a nursing home or residential care setting i £0.00
Medical equipment loan i £0.00
Theft from bogus officials i
Storm and flood i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (Including animals, trees, satellites, and moving vehicles) i
Snow depth (cm) i Not Defined
Rainfall (mm) i Not Defined
Windspeed (mph) i Not Defined

Buildings insurance

4 stars
Trace and access i £5,000.00
Keys/locks if lost or stolen (buildings) i £750.00
Matching sets (Buildings) i
Alternative accommodation cover limit for buildings i £40,000.00
Blocked drains i
Fire, smoke, explosion, lightning, or earthquake i
Cover for collision and falling objects (including trees, animals, satellite, vehicle) i
Civil riot or commotion i
Cover for malicious damage
Theft of attempted theft £2,000.00
Cover for storm and flood
Snow depth (cm) i Not Defined
Rainfall (mm) i Not Defined
Windspeed (mph) i Not Defined
Escape of water (plus compulsory excess) i £100.00
Buildings compulsory excess i £100.00
Escape of water excess i £100.00
Flood excess i £100.00
Unoccupied period i 60
24hr helpline i
Repairs guarentee i Not Mentioned
Cancellation fee after 14 days i £0.00
Amendment fee i £0.00
Property owner liability i £2,000,000.00

Contents insurance

3 stars
Matching sets (contents) i
Cover for keys if lost or stolen (contents) i £750.00
Theft from outbuildings cover limit i £2,000.00
Credit cards i £500.00
Amendment fee i £0.00
Cycles included whilst in the home i
Replace belongings new for old i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (including animals, trees, satellites, and moving vehicles) i
Escape of water or oil from heating systems covered? i
Escape water or oil from appliances i
Storm and flood i
Snow depth (cm) i Not Defined
Rainfall (mm) i Not Defined
Windspeed (mph) i Not Defined
Contents cover limit i £60,000.00
Music, film, or electronic downloads i
Documents i £2,500.00
Frozen Food Cover i £1,000.00
Business equipment i 5,000.00
Tenants improvements i
Items covered whilst you are living in a nursing home, residential care?
Medical equipment loan?
Cover for employee's contents i
Household removals
Student's belongings
Shopping in transit 0
Visitor's possessions i £500.00
Temporary freezer storage
Money in the home i £500.00
Theft from bogus officials
Garden plants
Garden protection 5,000.00
Out in open cover
Alternative accommodation cover limit for contents i £10,000.00
Storage fees (alternative accommodation) i
Cover for pets? i
Compulsory excess (contents) i £100.00
Liability to domestic employees i £200,000.00
Liability as a tenant i £10,000.00
Property owner liability i £2,000,000.00
Personal assault (death benefit) i
Cancellation fee before 14 days £0.00
24-hour claims helpline Home Emergency Only
Jury service
24hr helpline i
Protection against inflation i
Underwriter RSA
Unoccupied period i 60
Protected no claims discount option
Repairs guarantee
Cancellation fee after 14 days i £0.00
Wedding and civil ceremonies - limits/days Cover Limit: £3000 / Days limit: Not Offered
Births - limit/days Cover Limit: £3000 / Days limit: N
Anniversaries - Limits/days Cover Limit: £Not Offered / Days limit: Not Offered
Religious events -Limits/days Cover Limit: £3000 / Days limit: Not Offered
Dual contents i
Cover away from home offered for:electronics
Cover away from home offered for: money Optional
Cover away from home offered for: jewellery Optional
Cover away from home offered for: bicycles & other Optional

Savings Accounts

1 Year Fixed Rate Accounts

Interest Rate (AER) i 3.7%
Minimum Opening Balance i £1,000.00
What happens at maturity? i The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a fixed term account with similar terms.
Part of FSCS i
Maximum Balance i £1,000,000.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Can you make early withdrawals? i
Withdrawal Penalty (days) i

2 Year Fixed Rate Accounts

Interest Rate (AER) i 3.9%
Minimum Opening Balance i £1,000.00
What happens at maturity? i The provider will contact you before the account matures. If you don't instruct them the money will be paid into a fixed term account with similar terms.
Part of FSCS i
Maximum Balance i £1,000,000.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Easy Access Accounts

Cumberland Building Society

eSavings Account (Issue 3)

Interest Rate (AER) i 2.5%
Maximum Balance i Unlimited
Part of FSCS i
Withdrawal Penalty i
Additional Information i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must either be a local (Cumbria, South West Scotland, West Northumberland and North Lancashire) or a Cumberland current account customer with internet banking
Penalty free withdrawals? i

Cumberland Building Society

Cumberland Blues Account (Issue 5)

Interest Rate (AER) i 2.5%
Maximum Balance i Unlimited
Part of FSCS i
Withdrawal Penalty i 6 withdrawals per calendar year are allowed
Additional Information i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Available to Carlisle United football supporters. If you live outside the local area you must have a season ticket or membership card
Penalty free withdrawals? i

Cumberland Building Society

Hospices Account (Issue 5)

Interest Rate (AER) i 2.5%
Maximum Balance i Unlimited
Part of FSCS i
Withdrawal Penalty i 6 withdrawals per calendar year are allowed
Additional Information i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Penalty free withdrawals? i

Cumberland Building Society

Instant Savings Account (Issue 8)

Interest Rate (AER) i 2.5%
Maximum Balance i Unlimited
Part of FSCS i
Withdrawal Penalty i
Additional Information i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Penalty free withdrawals? i

Savings Accounts (ISAs)

1 Year Fixed Rate ISAs

Cumberland Building Society

1 Year Fixed Cash ISA

Interest Rate (AER) i 3.6%
Minimum Opening Balance i £1,000.00
What happens at maturity? i The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a fixed term account with similar terms.
Part of FSCS i
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Can you make early withdrawals? i
Withdrawal Penalty (days) i Earlier access costs 90 days interest
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

2 Year Fixed Rate ISAs

Cumberland Building Society

2 Year Fixed Cash ISA

Interest Rate (AER) i 3.8%
Minimum Opening Balance i £1,000.00
What happens at maturity? i The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a fixed term account with similar terms.
Part of FSCS i
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Can you make early withdrawals? i
Withdrawal Penalty (days) i Earlier access costs 90 days interest
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

Easy Access ISAs

Cumberland Building Society

Instant Cash ISA (Issue 15)

Interest Rate (AER) i 2.6%
Part of FSCS i
Withdrawal Penalty i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Penalty free withdrawals? i
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?

Junior ISAs

Cumberland Building Society

Cash Junior ISA

Interest Rate (AER) i 3.8%
Part of FSCS i
Minimum Opening Balance i £50.00
Minimum Age to Open Account i 0
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i Must be a local (Cumbria, South West Scotland, West Northumberland or North Lancashire)
Are early withdrawals allowed? i
Conditions of early withdrawal i
Can you transfer in funds from another cash ISA? i
Can you transfer in funds from a stocks and shares ISA? i