Petsure

Petsure is part of the Staysure Group which includes travel insurance brand Staysure. 

Petsure introduced their pet insurance policies in July 2021, which are underwritten by  ERGO TIS (ERGO Travel Insurance Services Ltd)

Petsure
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Pet insurance

Ranked 32nd of 35 providers reviewed.

Customer happiness score 49.69%
Customer trust score 46.3%
Complaints performance 70.39%
Transparency rating 67.11%
Fairer Finance score
Reviewed Autumn 2023
58%

Pet insurance

Cat insurance

Petsure

£3,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Medical excess i £0.00
Annual policy limit i £3,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £3,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£5,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Medical excess i £0.00
Annual policy limit i £5,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £5,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£7,500

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £7,500.00
Medical excess i £0.00
Annual policy limit i £7,500.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £7,500.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £7,500.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£10,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Medical excess i £0.00
Annual policy limit i £10,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £10,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £10,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£15,000

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £15,000.00
Medical excess i £0.00
Annual policy limit i £15,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £15,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £15,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£3,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Medical excess i £0.00
Annual policy limit i £3,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £3,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£5,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Medical excess i £0.00
Annual policy limit i £5,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £5,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£7,500 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £7,500.00
Medical excess i £0.00
Annual policy limit i £7,500.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £7,500.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £7,500.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£10,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Medical excess i £0.00
Annual policy limit i £10,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £10,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £10,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£15,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £15,000.00
Medical excess i £0.00
Annual policy limit i £15,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £15,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £15,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£1,000

2 stars
Type of cover i Lifetime, annual
Medical cover limit i £1,000.00
Medical excess i £0.00
Annual policy limit i £1,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £1,000.00
Cruciate ligament damage i £1,000.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescribed food i £250.00
Complementary treatment i £1,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £0.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
Quarantine costs cover i £0.00
Loss of PETS passport or other travel documents i £0.00
Emergency expenses abroad i £0.00
Maximum number of days abroad i
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Petsure

£1,000 (with all optional covers)

2 stars
Type of cover i Lifetime, annual
Medical cover limit i £1,000.00
Medical excess i £0.00
Annual policy limit i £1,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £1,000.00
Cruciate ligament damage i £1,000.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescribed food i £250.00
Complementary treatment i £1,000.00
Boarding fees limit i £1,500.00
Death benefit (illness) i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
Quarantine costs cover i £1,500.00
Loss of PETS passport or other travel documents i £1,000.00
Emergency expenses abroad i £1,000.00
Maximum number of days abroad i 90 days
Age when compulsory excess rises i
Cancellation fee i £0.00
Amendment fee i £0.00
If renewed, are existing conditions covered? i

Dog insurance

Petsure

£5,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Medical excess i £0.00
Annual policy limit i £5,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£7,500 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £7,500.00
Medical excess i £0.00
Annual policy limit i £7,500.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £7,500.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £7,500.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£10,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Medical excess i £0.00
Annual policy limit i £10,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £10,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £10,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£15,000 (with all optional covers)

4 stars
Type of cover i Lifetime, annual
Medical cover limit i £15,000.00
Medical excess i £0.00
Annual policy limit i £15,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £15,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £15,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£3,000

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Medical excess i £0.00
Annual policy limit i £3,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £3,000.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i

Petsure

£5,000

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £5,000.00
Medical excess i £0.00
Annual policy limit i £5,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £5,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £5,000.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i

Petsure

£7,500

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £7,500.00
Medical excess i £0.00
Annual policy limit i £7,500.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £7,500.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £7,500.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i

Petsure

£10,000

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £10,000.00
Medical excess i £0.00
Annual policy limit i £10,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £10,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £10,000.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i

Petsure

£15,000

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £15,000.00
Medical excess i £0.00
Annual policy limit i £15,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £15,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £15,000.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i

Petsure

£3,000 (with all optional covers)

3 stars
Type of cover i Lifetime, annual
Medical cover limit i £3,000.00
Medical excess i £0.00
Annual policy limit i £3,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £3,000.00
Cruciate ligament damage i £2,000.00
CT scans i £2,000.00
MRI scans i £2,000.00
Prescribed food i £250.00
Complementary treatment i £3,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£1,000 (with all optional covers)

2 stars
Type of cover i Lifetime, annual
Medical cover limit i £1,000.00
Medical excess i £0.00
Annual policy limit i £1,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £1,000.00
Cruciate ligament damage i £1,000.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescribed food i £250.00
Complementary treatment i £1,000.00
Euthanasia cover limit i £250.00
Cremation i £250.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £5,000.00
Holiday cover i £5,000.00
If renewed, are existing conditions covered? i

Petsure

£1,000

1 stars
Type of cover i Lifetime, annual
Medical cover limit i £1,000.00
Medical excess i £0.00
Annual policy limit i £1,000.00
Annual condition limit i
Lifetime policy limit i Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i £1,000.00
Cruciate ligament damage i £1,000.00
CT scans i £1,000.00
MRI scans i £1,000.00
Prescribed food i £250.00
Complementary treatment i £1,000.00
Euthanasia cover limit i £250.00
Cremation i £0.00
Age when compulsory excess rises i
Amendment fee i £0.00
Holiday cancellation i £0.00
Holiday cover i £0.00
If renewed, are existing conditions covered? i