Royal Bank of Scotland

Royal Bank of Scotland The Royal Bank of Scotland (RBS) is 73% owned by the UK Government.

This is because RBS came near to collapse during the 2007/8 financial crisis, meaning that the Government had to step in to bail it out. Now that the financial sector looks to be in better overall shape, the Government is backing out of its ownership, by selling off tranches of shares at a time to private investors.

As well as the RBS brand, the Royal Bank of Scotland group also own Natwest and Ulster Bank. RBS offers a full range of banking products and also offers insurance products. Its home insurance is underwritten by U K Insurance Ltd.

Royal Bank of Scotland

Bank accounts

Ranked 27th of 27 providers reviewed.

Customer happiness 46%
Customer trust 31%
Complaints performance 72%
Transparency rating 26%
Fairer Finance score
Reviewed Spring 2018
44%

Credit cards

Ranked 31st of 35 providers reviewed.

Customer happiness 46%
Customer trust 35%
Complaints performance 72%
Transparency rating 38%
Fairer Finance score
Reviewed Spring 2018
48%

Home insurance

Ranked 27th of 47 providers reviewed.

Customer happiness 49%
Customer trust 40%
Complaints performance 75%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2018
56%

Mortgages

Ranked 21st of 21 providers reviewed.

Customer happiness 41%
Customer trust 28%
Complaints performance 70%
Transparency rating 33%
Fairer Finance score
Reviewed Spring 2018
43%

Personal loans

Ranked 24th of 25 providers reviewed.

Customer happiness 36%
Customer trust 22%
Complaints performance 72%
Transparency rating 47%
Fairer Finance score
Reviewed Spring 2018
44%

Savings accounts

Ranked 36th of 36 providers reviewed.

Customer happiness 40%
Customer trust 35%
Complaints performance 72%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2018
50%

Home insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Escape of water excess i £100
Matching sets i
Theft from outbuildings i Unlimited
24hr helpline i
Alternative accommodation i Sum insured
Cover for keys/locks if lost i Sum insured
Money in the home i £2,500
New for old i
4 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £5,000
24hr helpline i
Alternative accommodation i £50,000
Cover for keys/locks if lost i Sum insured
Money in the home i £1,000
New for old i

Royal Bank of Scotland

Home Insurance

3 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accommodation i £25,000
Cover for keys/locks if lost i Sum insured
Money in the home i £500
New for old i

Buildings insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Trace & access i £15,000
24hr helpline i
Alternative accommodation cover limit i Sum insured
Compulsory excess i £100
Cover for keys/locks if stolen i Sum insured
Escape of water excess i £100
Property owner liability i £5,000,000
4 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Trace & access i £10,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Compulsory excess i £50
Cover for keys/locks if stolen i Sum insured
Escape of water excess i £350
Property owner liability i £5,000,000

Royal Bank of Scotland

Home Insurance

3 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i £25,000
Compulsory excess i £50
Cover for keys/locks if stolen i Sum insured
Escape of water excess i £350
Property owner liability i £2,000,000

Contents insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Theft from outbuildings i Unlimited
24hr helpline i
Alternative accomodation i Sum insured
Cover for keys/locks if stolen i Sum insured
Cycles included whilst in the home i Sum insured
Money in the home i £2,500
New for old i
5 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Theft from outbuildings i £5,000
24hr helpline i
Alternative accomodation i £30,000
Cover for keys/locks if stolen i Sum insured
Cycles included whilst in the home i Part of sum insured
Money in the home i £1,000
New for old i

Royal Bank of Scotland

Home Insurance

4 stars
Cover for keys/locks if lost i Sum insured
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accomodation i £15,000
Cover for keys/locks if stolen i Sum insured
Cycles included whilst in the home i Part of sum insured
Money in the home i £500
New for old i

Life insurance

Over 50s life insurance

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (increasing insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
Premium ending age i 90
Waiting period (months) i 24
Can you reduce monthly payments? i
Funeral benefit option Not offered
Maximum age i 80
Missed payments allowance (days) i 30 days
Payout for accidental death outside waiting period i full payout
Protection for customers past the crossover point (refund) i

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (level insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
Premium ending age i 90
Waiting period (months) i 24
Can you reduce monthly payments? i
Funeral benefit option Not offered
Maximum age i 80
Missed payments allowance (days) i 30 days
Payout for accidental death outside waiting period i full payout
Protection for customers past the crossover point (refund) i