Royal Bank of Scotland

Royal Bank of Scotland (RBS) is one of the largest banks in the UK, and was founded in 1727. It was established in its current form in 1969, following a merger with the National Commercial Bank of Scotland.

RBS is the main brand of Royal Bank of Scotland Group, which has its headquarters in Edinburgh. It is listed on the London Stock Exchange and is a member of the FTSE 100.

RBS offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

As well as the RBS brand, the Royal Bank of Scotland group also owns Natwest and Ulster Bank. 

Royal Bank of Scotland
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Bank accounts

Ranked 31st of 34 providers reviewed.

Customer happiness 44%
Customer trust 29%
Complaints performance 62%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2019
49%

Credit cards

Ranked 26th of 32 providers reviewed.

Customer happiness 47%
Customer trust 36%
Complaints performance 62%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2019
48%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 11th of 49 providers reviewed.

Customer happiness 55%
Customer trust 48%
Complaints performance 78%
Transparency rating 62%
Fairer Finance score
Reviewed Autumn 2019
61%

Mortgages

Ranked 21st of 21 providers reviewed.

Customer happiness 43%
Customer trust 27%
Complaints performance 68%
Transparency rating 45%
Fairer Finance score
Reviewed Autumn 2019
46%

Personal loans

Ranked 24th of 29 providers reviewed.

Customer happiness 42%
Customer trust 28%
Complaints performance 62%
Transparency rating 57%
Fairer Finance score
Reviewed Autumn 2019
47%

Savings accounts

Ranked 43rd of 46 providers reviewed.

Customer happiness 42%
Customer trust 33%
Complaints performance 62%
Transparency rating 62%
Fairer Finance score
Reviewed Autumn 2019
50%

Bank accounts

Basic bank accounts

Royal Bank of Scotland

Foundation Account

4 stars
Faster Payment limit i £100,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

Royal Bank of Scotland

Everyday bank account - Select

5 stars
Faster Payment limit i £100,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

Royal Bank of Scotland

Premier Reward Black

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Reward Silver

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Reward Platinum

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Foundation Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Premier Reward Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Premier Select Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Everyday bank account - Select

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i
3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Student bank account (UK students)

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Premium bank accounts

Royal Bank of Scotland

Reward Silver

5 stars
Estimated amount of money customers get back (minus annual fee) i £311.54
Maximum cash daily withdrawal ATM (domestic) i £300
Part of FSCS or international equivalent i

Royal Bank of Scotland

Reward Platinum

5 stars
Estimated amount of money customers get back (minus annual fee) i £253.98
Maximum cash daily withdrawal ATM (domestic) i £300
Part of FSCS or international equivalent i
5 stars
Estimated amount of money customers get back (minus annual fee) i £211
Maximum cash daily withdrawal ATM (domestic) i £300
Part of FSCS or international equivalent i

Student bank accounts

Royal Bank of Scotland

Student bank account (UK students)

3 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

Royal Bank of Scotland

Student bank account (International students)

2 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

Credit cards

0% balance transfer credit cards

Royal Bank of Scotland

Balance Transfer Credit Card

4 stars
Duration of balance transfer offer period i 20 months
Balance transfer fee during promotional period i 0%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.52%

0% purchase credit cards

Royal Bank of Scotland

Balance Transfer Credit Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 29.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.52%
Number of days before interest is charged on purchases i 56 days

Cashback and reward credit cards

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £72.98
Estimated amount of money customers get back after the 1st year (minus annual fee) i £72.98
Risk based? i
Annual fee after 1st year i £24
Foreign purchase fee i 2.75%

Royal Bank of Scotland

Reward Black

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £44.65
Estimated amount of money customers get back after the 1st year (minus annual fee) i £44.65
Risk based? i
Annual fee after 1st year i £84
Foreign purchase fee i 0%

Foreign use credit cards

Royal Bank of Scotland

Reward Black

3 stars
Representative APR i 37.10%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

Royal Bank of Scotland

Royal Bank Credit Card

3 stars
Representative APR i 9.90%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 0.79%
1 stars
Representative APR i 18.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Royal Bank of Scotland

Balance Transfer Credit Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.52%
1 stars
Representative APR i 23.70%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

Low rate credit cards

Royal Bank of Scotland

Royal Bank Credit Card

5 stars
Representative APR i 9.90%
Representative cash transaction interest rate i 1.31%
Representative purchase rate i 0.79%
Risk based? i
Representative balance transfer rate i 0.56%
Representative money transfer rate i 1.31%
3 stars
Representative APR i 23.70%
Representative cash transaction interest rate i 1.94%
Representative purchase rate i 1.45%
Risk based? i
Representative balance transfer rate i 1.45%
Representative money transfer rate i 1.94%

Royal Bank of Scotland

Reward Black

3 stars
Representative APR i 37.10%
Representative cash transaction interest rate i 1.94%
Representative purchase rate i 1.45%
Risk based? i
Representative balance transfer rate i 1.45%
Representative money transfer rate i 1.94%
2 stars
Representative APR i 18.90%
Representative cash transaction interest rate i 2.08%
Representative purchase rate i 1.46%
Risk based? i
Representative balance transfer rate i 1.46%
Representative money transfer rate i 1.46%

Money transfer credit cards

Royal Bank of Scotland

Royal Bank Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 9.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 1.31%
1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 23.70%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 1.94%

Royal Bank of Scotland

Reward Black

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 37.10%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 1.94%
1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 18.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 2.08%

Royal Bank of Scotland

Balance Transfer Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Representative APR i 19.90%
Risk based? i
Money transfer fee during promotional period i
Representative cash transaction interest rate i 2.01%

Home insurance (building and contents)

Royal Bank of Scotland

Private Home Insurance

5 stars
Escape of water excess i £100
Matching sets i
Theft from outbuildings cover limit i Unlimited
24hr helpline i
Alternative accommodation cover limit i Sum insured
Cover for keys if lost i Sum insured
Money in the home i £2,500
Replace belongings new for old i

Royal Bank of Scotland

Elite Home Insurance

4 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Cover for keys if lost i Sum insured
Money in the home i £1,000
Replace belongings new for old i

Royal Bank of Scotland

Home Insurance

3 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £2,500
24hr helpline i
Alternative accommodation cover limit i £25,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

Buildings insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Finding & repairing a leak cover limit i £15,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £100
Escape of water excess i £100
Alternative accommodation cover limit i Sum insured
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Royal Bank of Scotland

Home Insurance

4 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £25,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Royal Bank of Scotland

Elite Home Insurance

4 stars
Finding & repairing a leak cover limit i £10,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £50,000
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Contents insurance

Royal Bank of Scotland

Elite Home Insurance

5 stars
Theft from outbuildings cover limit i Unlimited
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Sum insured
Money in the home cover limit i £2,500
Cover for keys if stolen i Sum insured
24hr helpline i

Royal Bank of Scotland

Private Home Insurance

4 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i £5,000
Replace belongings new for old i
Alternative accommodation cover limit i £30,000
Money in the home cover limit i £1,000
Cover for keys if stolen i Sum insured
24hr helpline i

Royal Bank of Scotland

Home Insurance

3 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i £0
Replace belongings new for old i
Alternative accommodation cover limit i £15,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Life insurance

Over 50s life insurance

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (increasing insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (level insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered