Royal Bank of Scotland

Royal Bank of Scotland (RBS) is one of the largest banks in the UK, and was founded in 1727. It was established in its current form in 1969, following a merger with the National Commercial Bank of Scotland.

RBS is the main brand of Royal Bank of Scotland Group, which has its headquarters in Edinburgh. It is listed on the London Stock Exchange and is a member of the FTSE 100.

RBS offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

As well as the RBS brand, the Royal Bank of Scotland group also owns Natwest and Ulster Bank. 

Royal Bank of Scotland
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Bank accounts

Ranked 29th of 32 providers reviewed.

Customer happiness 41%
Customer trust 30%
Complaints performance 60%
Transparency rating 72%
Fairer Finance score
Reviewed Spring 2020
51%

Credit cards

Ranked 28th of 32 providers reviewed.

Customer happiness 44%
Customer trust 33%
Complaints performance 60%
Transparency rating 39%
Fairer Finance score
Reviewed Spring 2020
44%

Home insurance (building and contents)

Ranked 27th of 50 providers reviewed.

Customer happiness 51.33%
Customer trust 45.35%
Complaints performance 73.31%
Transparency rating 60.98%
Fairer Finance score
Reviewed Spring 2020
58%

Mortgages

Ranked 19th of 22 providers reviewed.

Customer happiness 46%
Customer trust 43%
Complaints performance 76%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2020
54%

Personal loans

Ranked 22nd of 31 providers reviewed.

Customer happiness 45%
Customer trust 52.82%
Complaints performance 60.07%
Transparency rating 53.39%
Fairer Finance score
Reviewed Spring 2020
53%

Savings accounts

Ranked 42nd of 44 providers reviewed.

Customer happiness 39.87%
Customer trust 34.07%
Complaints performance 60.07%
Transparency rating 64.88%
Fairer Finance score
Reviewed Spring 2020
50%

Bank accounts

Basic bank accounts

Royal Bank of Scotland

Foundation Account

4 stars
Faster Payment limit i £20,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

4 stars
Faster Payment limit i £20,000
Overdraft scenario 3 large amount (maximum EAR) i £12.77
Maximum cash machine withdrawal per day i £250
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

Royal Bank of Scotland

Premier Reward Black

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Reward Silver

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Reward Platinum

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Foundation Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Premier Reward Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Premier Select Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i
3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i
3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Royal Bank of Scotland

Student bank account (UK students)

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Overdrafts

Royal Bank of Scotland

Premier Select Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

Royal Bank of Scotland

Premier Reward Black

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%

Royal Bank of Scotland

Premier Reward Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%
2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%
2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

Royal Bank of Scotland

Reward Silver

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

Royal Bank of Scotland

Reward Platinum

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

Premium bank accounts

Royal Bank of Scotland

Reward Silver

4 stars
Add-ons, cashback and rewards i £5 month in rewards, european travel insurance, phone insurance, tastecard, cinema discount
Estimated amount of money customers get back (minus annual fee) i £136.54
Part of FSCS or international equivalent i

Royal Bank of Scotland

Reward Platinum

3 stars
Add-ons, cashback and rewards i £5 month in rewards, worldwidetravel insurance, breakdown insurance, phone insurance, tastecard, cinema discount
Estimated amount of money customers get back (minus annual fee) i £78.98
Part of FSCS or international equivalent i
3 stars
Add-ons, cashback and rewards i Earn £4 month in rewards for 2 DD's, £1 month for app login
Estimated amount of money customers get back (minus annual fee) i £36
Part of FSCS or international equivalent i

Student bank accounts

Royal Bank of Scotland

Student bank account (UK students)

4 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

Royal Bank of Scotland

Student bank account (International students)

4 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

Car insurance

Royal Bank of Scotland

Premier Car Insurance

2 stars
Cover limit for lost keys i Unlimited
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £10
Windscreen replacement excess i £75
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i Lifetime
Courtesy car provided if stolen / total loss i

Royal Bank of Scotland

Car Insurance

1 stars
Cover limit for lost keys i £0
Uninsured driver promise i
Courtesy car for duration of repair i
Windscreen repair excess i £10
Windscreen replacement excess i £75
Cover limit for stolen keys i Unlimited
Cover for replacing original audio/visual equipment i Unlimited
24hr helpline available i
Repairs guarantee (years) i 5 years
Courtesy car provided if stolen / total loss i

Credit cards

0% balance transfer credit cards

Royal Bank of Scotland

Balance Transfer Credit Card

4 stars
Duration of balance transfer offer period i 20 months
Balance transfer fee during promotional period i 0%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.52%

Royal Bank of Scotland

Longer Balance Transfer Credit Card

3 stars
Duration of balance transfer offer period i 28 months
Balance transfer fee during promotional period i 2.75%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.52%

0% purchase credit cards

Royal Bank of Scotland

Balance Transfer Credit Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 29.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.52%
Number of days before interest is charged on purchases i 56 days

Royal Bank of Scotland

Longer Balance Transfer Credit Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 29.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.52%
Number of days before interest is charged on purchases i 56 days

Cashback and reward credit cards

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £72.98
Estimated amount of money customers get back after the 1st year (minus annual fee) i £72.98
Risk based? i
Annual fee after 1st year i £24
Foreign purchase fee i 2.75%

Royal Bank of Scotland

Reward Black

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £44.65
Estimated amount of money customers get back after the 1st year (minus annual fee) i £44.65
Risk based? i
Annual fee after 1st year i £84
Foreign purchase fee i 0%

Foreign use credit cards

Royal Bank of Scotland

Reward Black

3 stars
Representative APR i 37.10%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

Royal Bank of Scotland

Royal Bank Credit Card

3 stars
Representative APR i 9.90%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 0.79%

Royal Bank of Scotland

Longer Balance Transfer Credit Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.52%
1 stars
Representative APR i 18.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Royal Bank of Scotland

Balance Transfer Credit Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.52%
1 stars
Representative APR i 23.70%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

Low rate credit cards

Royal Bank of Scotland

Royal Bank Credit Card

5 stars
Representative APR i 9.90%
Representative cash transaction interest rate i 1.31%
Representative purchase rate i 0.79%
Risk based? i
Representative balance transfer rate i 0.56%
Representative money transfer rate i 1.31%
4 stars
Representative APR i 18.90%
Representative cash transaction interest rate i 2.08%
Representative purchase rate i 1.46%
Risk based? i
Representative balance transfer rate i 1.46%
Representative money transfer rate i 1.46%

Money transfer credit cards

Royal Bank of Scotland

Longer Balance Transfer Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 2.01%

Royal Bank of Scotland

Royal Bank Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 9.90%
Risk based? i
Representative cash transaction interest rate i 1.31%
1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 23.70%
Risk based? i
Representative cash transaction interest rate i 1.94%

Royal Bank of Scotland

Reward Black

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 37.10%
Risk based? i
Representative cash transaction interest rate i 1.94%
1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 18.90%
Risk based? i
Representative cash transaction interest rate i 2.08%

Royal Bank of Scotland

Balance Transfer Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 2.01%

Home insurance (building and contents)

Royal Bank of Scotland

Private Home Insurance

5 stars
Escape of water excess i £100
Matching sets i
Theft from outbuildings cover limit i Unlimited
24hr helpline i
Alternative accommodation cover limit i Sum insured
Cover for keys if lost i Sum insured
Money in the home i £2,500
Replace belongings new for old i

Royal Bank of Scotland

Elite Home Insurance

4 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Cover for keys if lost i Sum insured
Money in the home i £1,000
Replace belongings new for old i

Royal Bank of Scotland

Home Insurance

3 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £2,500
24hr helpline i
Alternative accommodation cover limit i £25,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

Buildings insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Finding & repairing a leak cover limit i £15,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £100
Escape of water excess i £100
Alternative accommodation cover limit i Sum insured
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Royal Bank of Scotland

Elite Home Insurance

4 stars
Finding & repairing a leak cover limit i £10,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £50,000
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

Royal Bank of Scotland

Home Insurance

3 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £25,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

Royal Bank of Scotland

Private Home Insurance

5 stars
Theft from outbuildings cover limit i Unlimited
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Sum insured
Money in the home cover limit i £2,500
Cover for keys if stolen i Sum insured
24hr helpline i

Royal Bank of Scotland

Elite Home Insurance

4 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i £5,000
Replace belongings new for old i
Alternative accommodation cover limit i £30,000
Money in the home cover limit i £1,000
Cover for keys if stolen i Sum insured
24hr helpline i

Royal Bank of Scotland

Home Insurance

3 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i £0
Replace belongings new for old i
Alternative accommodation cover limit i £15,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Life insurance

Over 50s life insurance

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (increasing insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered

Royal Bank of Scotland

Guaranteed Sixty-Plus Life Insurance (level insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered

Pet insurance

Cat insurance

Royal Bank of Scotland

Premier Pet Insurance

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,000
Dental cover (if due to an accident) i £500
Cruciate ligament damage i £8,000
CT scans i £8,000
MRI scans i £8,000
Prescription diet (treatment of bladder stones only) i £250
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Dog insurance

Royal Bank of Scotland

Premier Pet Insurance

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,000
Dental cover (if due to an accident) i £500
Cruciate ligament damage i £8,000
CT scans i £8,000
MRI scans i £8,000
Prescription diet (treatment of bladder stones only) i £250
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Amendment fee i £0