Smile

Smile is an online bank owned by the Co-operative Bank, which is now mostly owned by private equity investors, with only a small percentage of shares owned by the Co-operative Group. It was the UK's first internet-only bank, formed in 1999.

While the Co-op Bank and Smile continue to retain an ethical focus, the group is undergoing a period of considerable change.

For our Customer Experience ratings we use Co-op's complaints score for Smile as they handle Smile's complaints.

Smile
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Gold ribbon: first place

Bank accounts

Ranked 5th of 30 providers reviewed.

Customer happiness 64%
Customer trust 60%
Complaints performance 77%
Transparency rating 72%
Fairer Finance score
Reviewed Spring 2019
68%
Gold ribbon: first place

Credit cards

Ranked 2nd of 34 providers reviewed.

Customer happiness 57%
Customer trust 53%
Complaints performance 77%
Transparency rating 72%
Fairer Finance score
Reviewed Spring 2019
65%
Gold ribbon: first place

Savings accounts

Ranked 12th of 42 providers reviewed.

Customer happiness 44%
Customer trust 58%
Complaints performance 77%
Transparency rating 68%
Fairer Finance score
Reviewed Spring 2019
62%

Credit cards

Cashback and rewards

Smile

Classic Credit Card

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £74.44
Estimated amount of money customers get back after the 1st year (minus annual fee) i £74.44
Risk based? i
Annual fee after 1st year i £0
Foreign purchase fee i 2.75%

Foreign use

Smile

Classic Credit Card

2 stars
Representative APR i 16.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.31%

Smile

Gold Credit Card

2 stars
Representative APR i 12.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.02%

Low rate

Smile

Classic Credit Card

4 stars
Representative APR i 16.90%
Representative cash transaction rate i 1.94%
Representative purchase rate i 1.31%
Risk based? i
Representative balance transfer rate i 1.31%
Representative money transfer rate i

Smile

Gold Credit Card

4 stars
Representative APR i 12.90%
Representative cash transaction rate i 1.94%
Representative purchase rate i 1.02%
Risk based? i
Representative balance transfer rate i 1.02%
Representative money transfer rate i