Smile

Formed in 1999 as the UK's first internet-only bank, Smile is an online bank owned by The Co-operative Bank plc. The Co-operative Bank plc also trades under their own name as well as Britannia.

Smile offers customers full banking products including current accounts, credit cards, mortgages, savings and ISAs.

Their registered address is in Manchester.
Smile
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Gold ribbon: first place

Bank accounts

Ranked 10th of 31 providers reviewed.

Customer happiness 64.05%
Customer trust 63.64%
Complaints performance 60.97%
Transparency rating 81.93%
Fairer Finance score
Reviewed Spring 2023
68%
Gold ribbon: first place

Credit cards

Ranked 13th of 31 providers reviewed.

Customer happiness 63%
Customer trust 58%
Complaints performance 62.3%
Transparency rating 65.3%
Fairer Finance score
Reviewed Spring 2023
62%

Savings Accounts

Ranked 52nd of 53 providers reviewed.

Customer happiness 11.11%
Customer trust 44.44%
Complaints performance 60.97%
Transparency rating 82.89%
Fairer Finance score
Reviewed Spring 2023
50%

Bank accounts

Current accounts

Smile

Current Account

3 stars
Annual fee i £0.00
Maximum cash machine withdrawal per day i £250.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0.00
Card payment fee (£) i £0.00
App capability? i

Foreign use bank accounts

Smile

Current Account

1 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0.00
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i No free cash withdrawals

Overdrafts

Smile

Current Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0.00
Arranged overdraft interest rate (representative EAR) i 35.9%

Credit cards

Cashback and reward credit cards

Smile

Classic Credit Card

1 stars
Reward extras i
Representative APR i 19.9%
Risk based? i
Annual fee in first year i £0.00
Annual fee after first year i £0.00
Foreign purchase fee i 2.75%

Foreign use credit cards

Smile

Classic Credit Card

1 stars
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Representative APR i 19.9%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.521%

Smile

Gold Credit Card

1 stars
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Representative APR i 15.8%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.227%

Savings Accounts

Easy Access Accounts

Smile

Smile No-Notice Savings Account

Interest Rate (AER) i 1.68%
Maximum Balance i £1,000,000.00
Part of FSCS i
Withdrawal Penalty i
Additional Information i
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i

Savings Accounts (ISAs)

Easy Access ISAs

Smile

Smile Cash ISA

Interest Rate (AER) i 1.68%
Part of FSCS i
Withdrawal Penalty i Cash withdrawals can be made at Co-operative Bank branches
Minimum Opening Balance i £1.00
Minimum Age to Open Account i 18
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Penalty free withdrawals? i
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?