TSB

TSB is currently part of the Spanish Sabadell Group, the fifth largest Spanish banking group.

TSB merged with Lloyds Bank in 1995 to become Lloyds TSB. However, a European Commission ruling in 2009 required the Group to divest itself, creating the TSB brand once more.

TSB offers a variety of products and services, including bank accounts, credit cards, mortgages and savings accounts, as well as general insurance products such as travel and home insurance.

Its insurance products are underwritten by Aviva and its headquarters are based in Edinburgh, Scotland.

TSB
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Bank accounts

Ranked 24th of 31 providers reviewed.

Customer happiness 52.47%
Customer trust 48.91%
Complaints performance 70.05%
Transparency rating 74.9%
Fairer Finance score
Reviewed Autumn 2021
62%

Credit cards

Ranked 26th of 30 providers reviewed.

Customer happiness 54.09%
Customer trust 48.64%
Complaints performance 70.05%
Transparency rating 48.97%
Fairer Finance score
Reviewed Autumn 2021
55%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 9th of 51 providers reviewed.

Customer happiness 61.84%
Customer trust 55.7%
Complaints performance 82.05%
Transparency rating 66.05%
Fairer Finance score
Reviewed Autumn 2021
66%

Mortgages

Ranked 11th of 21 providers reviewed.

Customer happiness 54.36%
Customer trust 44.7%
Complaints performance 66.85%
Transparency rating 73.7%
Fairer Finance score
Reviewed Autumn 2021
61%

Personal loans

Ranked 18th of 23 providers reviewed.

Customer happiness 47.47%
Customer trust 31.46%
Complaints performance 70.05%
Transparency rating 58.35%
Fairer Finance score
Reviewed Autumn 2021
52%

Savings accounts

Ranked 38th of 46 providers reviewed.

Customer happiness 43.96%
Customer trust 48.35%
Complaints performance 70.05%
Transparency rating 71.95%
Fairer Finance score
Reviewed Autumn 2021
59%

Bank accounts

Basic bank accounts

TSB

Cash Account

4 stars
Faster Payment limit i £100,000
Annual fee i £0
Maximum cash machine withdrawal per day i £200
Part of FSCS i

Current accounts

TSB

Spend and Save Plus Account

5 stars
Annual fee i £36
Maximum cash machine withdrawal per day i £500
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

TSB

Spend and Save Account

4 stars
Annual fee i £0
Maximum cash machine withdrawal per day i £500
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

TSB

Spend and Save Plus Account

5 stars
Foreign cash withdrawal fee i 0%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

TSB

Cash Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Student Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Graduate Account (Inside Europe)

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Graduate Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Spend and Save Account (Inside Europe)

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Spend and Save Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Student Account (Inside Europe)

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

Overdrafts

TSB

Spend and Save Plus Account

4 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £100
Arranged overdraft interest rate (representative EAR) i 39.90%

TSB

Spend and Save Account

1 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Student bank accounts

TSB

Graduate Account

2 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i
Switching / sign up incentive i

TSB

Student Account

2 stars
Arranged overdraft limit i £1500 (£500 for first six months, £1000 months 7-9, £1500 from month 10)
Tiered repayment of overdraft i £2000, £1500, £1000 - each year
Switching / sign up incentive i

Credit cards

0% balance transfer credit cards

TSB

Platinum Purchase Card

3 stars
Duration of balance transfer offer period i 15 or 10 or 5 months
Balance transfer fee during promotional period i 1.45%
Representative APR i 21.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.67%
Risk based? i

TSB

Advance Mastercard

3 stars
Duration of balance transfer offer period i 3 months
Balance transfer fee during promotional period i 0%
Representative APR i 9.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 0.80%
Risk based? i

TSB

Platinum Balance Transfer Card

3 stars
Duration of balance transfer offer period i 27 or 24 or 21 months
Balance transfer fee during promotional period i 2.95%
Representative APR i 21.90%
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.67%
Risk based? i

0% purchase credit cards

TSB

Platinum Purchase Card

4 stars
Duration of purchases offer period i 15 or 10 or 5 months
Representative APR i 21.90%
Highest APR i 27.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 56 days
Risk based? i

TSB

Platinum Balance Transfer Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 21.90%
Highest APR i 27.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 1.67%
Number of days before interest is charged on purchases i 56 days
Risk based? i

TSB

Advance Mastercard

3 stars
Duration of purchases offer period i 3 months
Representative APR i 9.90%
Highest APR i 16.90%
Purchase rate during promotional period i 0%
Representative purchase rate i 0.80%
Number of days before interest is charged on purchases i 56 days
Risk based? i

Foreign use credit cards

TSB

Platinum Balance Transfer Card

1 stars
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Representative APR i 21.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.67%

TSB

Advance Mastercard

1 stars
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Representative APR i 9.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 0.80%

TSB

Platinum Purchase Card

1 stars
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Representative APR i 21.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.67%

TSB

Student

1 stars
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Representative APR i 21.90%
Number of days before interest is charged on non-sterling cash transactions i 0 days
Risk based? i
Representative purchase rate i 1.67%

Low rate credit cards

TSB

Advance Mastercard

3 stars
Representative APR i 9.90%
Highest APR i 16.90%
Representative purchase rate i 0.80%
Risk based? i
Representative balance transfer rate i 0.80%
Representative money transfer rate i

Home insurance (building and contents)

TSB

Pick and Protect Home Insurance (with 'Contents Cover', not 'Standard Contents' selected)

5 stars
Matching sets i
Theft from outbuildings cover limit i £5,000
Escape of water excess i £0
Alternative accommodation cover limit i 100,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i
24hr helpline i

TSB

Pick and Protect Home Insurance (with 'Starter Contents Cover', not 'Contents' selected)

4 stars
Matching sets i
Theft from outbuildings cover limit i £2,000
Escape of water excess i £0
Alternative accommodation cover limit i 100,000
Cover for keys if lost i £1,000
Money in the home i £250
Replace belongings new for old i
24hr helpline i

Buildings insurance

TSB

Pick and Protect Home Insurance (with 'Contents Cover', not 'Standard Contents' selected)

5 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i Sum insured
Matching sets i
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i Sum insured
Compulsory excess i £100
Escape of water excess i £0
24hr helpline i
Property owner liability i £2,000,000

TSB

Pick and Protect Home Insurance (with 'Starter Contents Cover', not 'Contents' selected)

5 stars
Finding & repairing a leak cover limit i £5,000
Cover for keys if lost i £1,000
Matching sets i
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i £1,000
Compulsory excess i £100
Escape of water excess i £0
24hr helpline i
Property owner liability i £2,000,000

Contents insurance

TSB

Pick and Protect Home Insurance (with 'Contents Cover', not 'Standard Contents' selected)

5 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £20,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

TSB

Pick and Protect Home Insurance (with 'Starter Contents Cover', not 'Contents' selected)

3 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £0
Money in the home cover limit i £250
Cover for keys if stolen i £1,000
24hr helpline i