TSB

TSB is currently part of the Spanish Sabadell Group, the fifth largest Spanish banking group.

TSB merged with Lloyds Bank in 1995 to become Lloyds TSB. However, a European Commission ruling in 2009 required the Group to divest itself, creating the TSB brand once more.

TSB offers a variety of products and services, including bank accounts, credit cards, mortgages and savings accounts, as well as general insurance products such as travel and home insurance.

Its insurance products are underwritten by Aviva and its headquarters are based in Edinburgh, Scotland.

TSB
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Bank accounts

Ranked 21st of 32 providers reviewed.

Customer happiness 58%
Customer trust 48%
Complaints performance 51%
Transparency rating 69%
Fairer Finance score
Reviewed Spring 2020
57%

Credit cards

Ranked 22nd of 32 providers reviewed.

Customer happiness 60%
Customer trust 50%
Complaints performance 51%
Transparency rating 41%
Fairer Finance score
Reviewed Spring 2020
51%

Home insurance (building and contents)

Ranked 36th of 50 providers reviewed.

Customer happiness 56.99%
Customer trust 44.12%
Complaints performance 70.9%
Transparency rating 51.91%
Fairer Finance score
Reviewed Spring 2020
56%

Mortgages

Ranked 18th of 22 providers reviewed.

Customer happiness 61%
Customer trust 54%
Complaints performance 57%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2020
56%

Personal loans

Ranked 21st of 31 providers reviewed.

Customer happiness 55%
Customer trust 49.26%
Complaints performance 51.37%
Transparency rating 63.14%
Fairer Finance score
Reviewed Spring 2020
55%

Savings accounts

Ranked 23rd of 44 providers reviewed.

Customer happiness 53.87%
Customer trust 53.38%
Complaints performance 51.37%
Transparency rating 76.85%
Fairer Finance score
Reviewed Spring 2020
59%
Gold ribbon: first place

Travel insurance

Ranked 11th of 68 providers reviewed.

Customer happiness 65%
Customer trust 59%
Complaints performance 70.4%
Transparency rating 44.38%
Fairer Finance score
Reviewed Spring 2020
60%

Bank accounts

Basic bank accounts

TSB

Cash Account

4 stars
Faster Payment limit i £50,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

TSB

Classic Plus Account

3 stars
Faster Payment limit i £50,000
Overdraft scenario 3 large amount (maximum EAR) i £12.88
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

TSB

Graduate Account (Inside Europe)

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Classic Plus Account (Inside Europe)

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Silver Account (Inside Europe)

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Platinum Account (Inside Europe)

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Student Account (Inside Europe)

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Platinum Account

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Cash Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Student Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Graduate Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Classic Plus Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £2
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Silver Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

Overdrafts

TSB

Platinum Account

4 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £300
Arranged overdraft interest rate (representative EAR) i 39.90%

TSB

Silver Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £50
Arranged overdraft interest rate (representative EAR) i 39.90%

TSB

Classic Plus Account

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.90%

Premium bank accounts

TSB

Silver Account

4 stars
Add-ons, cashback and rewards i European travel insurance, AA brekadown cover, mobile phone insurance
Estimated amount of money customers get back (minus annual fee) i £132.55
Part of FSCS or international equivalent i

TSB

Platinum Account

4 stars
Add-ons, cashback and rewards i Worldwide travel insurance (including winter sports) for holder & partner; Mobile phone insurance; AA Breakdown Cover
Estimated amount of money customers get back (minus annual fee) i £121.54
Part of FSCS or international equivalent i

Student bank accounts

TSB

Graduate Account

2 stars
Arranged overdraft limit i Subject to status (£500 min)
Tiered repayment of overdraft i £2010, 1510, 1010 - each year
Switching / sign up incentive i

TSB

Student Account

2 stars
Arranged overdraft limit i £1,500
Tiered repayment of overdraft i £2010, 1510, 1010 - each year
Switching / sign up incentive i

Credit cards

0% balance transfer credit cards

TSB

Platinum 20 month Purchase Card (Online)

3 stars
Duration of balance transfer offer period i 20 or 15 or 10
Balance transfer fee during promotional period i 2.95%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

TSB

Platinum 20 month Purchase Card (Branch)

3 stars
Duration of balance transfer offer period i 20 or 15
Balance transfer fee during promotional period i 2.95%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

TSB

Advance Mastercard

3 stars
Duration of balance transfer offer period i 3 months
Balance transfer fee during promotional period i 0%
Representative APR i 7.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 0.64%

TSB

Platinum Balance Transfer Card

3 stars
Duration of balance transfer offer period i 28 or 27 or 24
Balance transfer fee during promotional period i 2.95%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

0% purchase credit cards

TSB

Platinum 20 month Purchase Card (Branch)

4 stars
Duration of purchases offer period i 20 or 15
Representative APR i 19.90%
Highest APR i 24.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Platinum 20 month Purchase Card (Online)

4 stars
Duration of purchases offer period i 20 or 15 or 10
Representative APR i 19.90%
Highest APR i 26.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Platinum Balance Transfer Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 26.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Advance Mastercard

3 stars
Duration of purchases offer period i 3 months
Representative APR i 7.90%
Highest APR i 15.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 0.64%
Number of days before interest is charged on purchases i 56 days

Credit builder credit cards

TSB

Student

4 stars
Representative APR i 19.90%
Representative cash transaction interest rate i 1.53%
Representative purchase rate i 1.53%
Risk based? i
Representative balance transfer rate i 1.53%
Initial minimum credit limit i £500

Foreign use credit cards

TSB

Platinum 20 month Purchase Card (Branch)

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Platinum Balance Transfer Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Advance Mastercard

1 stars
Representative APR i 7.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 0.64%

TSB

Platinum 20 month Purchase Card (Online)

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Student

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Low rate credit cards

TSB

Advance Mastercard

4 stars
Representative APR i 7.90%
Representative cash transaction interest rate i 0.06%
Representative purchase rate i 0.64%
Risk based? i
Representative balance transfer rate i 0.64%
Representative money transfer rate i

TSB

Student

3 stars
Representative APR i 19.90%
Representative cash transaction interest rate i 1.53%
Representative purchase rate i 1.53%
Risk based? i
Representative balance transfer rate i 1.53%
Representative money transfer rate i

Home insurance (building and contents)

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Escape of water excess i £0
Matching sets i £10,000
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i £100,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

3 stars
Escape of water excess i £0
Matching sets i £10,000
Theft from outbuildings cover limit i £2,000
24hr helpline i
Alternative accommodation cover limit i £100,000
Cover for keys if lost i Sum insured
Money in the home i £250
Replace belongings new for old i

Buildings insurance

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i £10,000
Cover for keys if lost i Sum insured
Compulsory excess i £0
Escape of water excess i £0
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i £10,000
Cover for keys if lost i Sum insured
Compulsory excess i £0
Escape of water excess i £0
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £20,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

3 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £0
Money in the home cover limit i £250
Cover for keys if stolen i £1,000
24hr helpline i

Travel insurance

Single trip insurance

TSB

Pick and Protect

2 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750

Travel insurance add-on: winter sports

TSB

Pick and Protect

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £50
Ski equipment hired i £400
Single item limit for hired equipment i £400
Avalanche closure cover limit i £200
Piste closure cover limit i £300
Unused ski pass due to illness or injury i £300