TSB

TSB is currently part of the Spanish Sabadell Group, the fifth largest Spanish banking group.

TSB merged with Lloyds Bank in 1995 to become Lloyds TSB. However, a European Commission ruling in 2009 required the Group to divest itself, creating the TSB brand once more.

TSB offers a variety of products and services, including bank accounts, credit cards, mortgages and savings accounts, as well as general insurance products such as travel and home insurance.

Its insurance products are underwritten by Aviva and its headquarters are based in Edinburgh, Scotland.

TSB
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Bank accounts

Ranked 29th of 34 providers reviewed.

Customer happiness 60%
Customer trust 48%
Complaints performance 23%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2019
50%

Credit cards

Ranked 29th of 32 providers reviewed.

Customer happiness 55%
Customer trust 47%
Complaints performance 38%
Transparency rating 47%
Fairer Finance score
Reviewed Autumn 2019
47%

Mortgages

Ranked 19th of 21 providers reviewed.

Customer happiness 54%
Customer trust 43%
Complaints performance 48%
Transparency rating 43%
Fairer Finance score
Reviewed Autumn 2019
47%

Personal loans

Ranked 28th of 29 providers reviewed.

Customer happiness 43%
Customer trust 29%
Complaints performance 38%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2019
39%

Savings accounts

Ranked 29th of 46 providers reviewed.

Customer happiness 56%
Customer trust 53%
Complaints performance 38%
Transparency rating 80%
Fairer Finance score
Reviewed Autumn 2019
57%
Gold ribbon: first place

Travel insurance

Ranked 11th of 65 providers reviewed.

Customer happiness 64%
Customer trust 57%
Complaints performance 70%
Transparency rating 42%
Fairer Finance score
Reviewed Autumn 2019
58%

Bank accounts

Basic bank accounts

TSB

Cash Account

4 stars
Faster Payment limit i £25,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

TSB

Classic Plus Account

4 stars
Faster Payment limit i £25,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

TSB

Classic Account

4 stars
Faster Payment limit i £25,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

TSB

Platinum Account

2 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Cash Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Student Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Graduate Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Classic Plus Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £2
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Classic Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i £2
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

TSB

Silver Account

1 stars
Foreign cash withdrawal fee i 2.99%
Foreign cash withdrawal additional charge i 1.5% (Minimum £2, Maximum £4.50)
Foreign purchases fee i 2.99%
Is there a limit on free cash withdrawals? i

Premium bank accounts

TSB

Silver Account

3 stars
Estimated amount of money customers get back (minus annual fee) i £132.55
Maximum cash daily withdrawal ATM (domestic) i £300
Part of FSCS or international equivalent i

TSB

Platinum Account

3 stars
Estimated amount of money customers get back (minus annual fee) i £121.54
Maximum cash daily withdrawal ATM (domestic) i £300
Part of FSCS or international equivalent i

Student bank accounts

TSB

Graduate Account

2 stars
Arranged overdraft limit i Subject to status (£500 min)
Tiered repayment of overdraft i £2010, 1510, 1010 - each year
Switching / sign up incentive i

TSB

Student Account

2 stars
Arranged overdraft limit i £1,500
Tiered repayment of overdraft i £2010, 1510, 1010 - each year
Switching / sign up incentive i

Credit cards

0% balance transfer credit cards

TSB

Platinum 20 month Purchase Card (Branch)

4 stars
Duration of balance transfer offer period i 20 or 15
Balance transfer fee during promotional period i 1.45%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

TSB

Platinum Balance Transfer Card

4 stars
Duration of balance transfer offer period i 28 or 25 or 22
Balance transfer fee during promotional period i 1.45%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

TSB

Platinum 20 month Purchase Card (Online)

3 stars
Duration of balance transfer offer period i 20 or 15 or 10
Balance transfer fee during promotional period i 1.45%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.53%

TSB

Advance Mastercard

3 stars
Duration of balance transfer offer period i 3 months
Balance transfer fee during promotional period i 0%
Representative APR i 7.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 0.64%

0% purchase credit cards

TSB

Platinum 20 month Purchase Card (Branch)

4 stars
Duration of purchases offer period i 20 or 15
Representative APR i 19.90%
Highest APR i 24.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Platinum 20 month Purchase Card (Online)

4 stars
Duration of purchases offer period i 20 or 15 or 10
Representative APR i 19.90%
Highest APR i 26.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Platinum Balance Transfer Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 26.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.53%
Number of days before interest is charged on purchases i 56 days

TSB

Advance Mastercard

3 stars
Duration of purchases offer period i 3 months
Representative APR i 7.90%
Highest APR i 15.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 0.64%
Number of days before interest is charged on purchases i 56 days

Foreign use credit cards

TSB

Platinum 20 month Purchase Card (Branch)

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Platinum Balance Transfer Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Advance Mastercard

1 stars
Representative APR i 7.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 0.64%

TSB

Platinum 20 month Purchase Card (Online)

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

TSB

Student

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.95%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.53%

Low rate credit cards

TSB

Advance Mastercard

4 stars
Representative APR i 7.90%
Representative cash transaction interest rate i 0.06%
Representative purchase rate i 0.64%
Risk based? i
Representative balance transfer rate i 0.64%
Representative money transfer rate i

TSB

Student

3 stars
Representative APR i 19.90%
Representative cash transaction interest rate i 1.53%
Representative purchase rate i 1.53%
Risk based? i
Representative balance transfer rate i 1.53%
Representative money transfer rate i

Home insurance (building and contents)

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Escape of water excess i £0
Matching sets i
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i £100,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

3 stars
Escape of water excess i £0
Matching sets i
Theft from outbuildings cover limit i £2,000
24hr helpline i
Alternative accommodation cover limit i £100,000
Cover for keys if lost i Sum insured
Money in the home i £250
Replace belongings new for old i

Buildings insurance

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i £10,000
Cover for keys if lost i Sum insured
Compulsory excess i £0
Escape of water excess i £0
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

5 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i £10,000
Cover for keys if lost i Sum insured
Compulsory excess i £0
Escape of water excess i £0
Alternative accommodation cover limit i £100,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

TSB

Pick and Protect Home Insurance (Starter Contents Cover)

5 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £20,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

TSB

Pick and Protect Home Insurance (Contents Cover)

3 stars
Theft from outbuildings cover limit i £2,000
Matching sets i
Cover for keys if lost i £1,000
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £0
Money in the home cover limit i £250
Cover for keys if stolen i £1,000
24hr helpline i

Travel insurance

Single trip insurance

TSB

Pick and Protect

2 stars
Medical excess i £50
Cancelling before travel cover limit i £5,000
Personal Possessions and Baggage - damaged, lost or stolen - cover limit i £0
Emergency medical cover and repatriation cover limit i £10,000,000
Cutting trip short cover limit i £5,000
Missed departure cover limit i £1,000
Abandoning your trip cover limit i £5,000
Lost or stolen cash i £400
Combined passport & travel cover limit i £750

Travel insurance add-on: winter sports

TSB

Pick and Protect

3 stars
Ski equipment owned cover limit i £500
Single owned item cover limit i £500
Cover limit for hire of ski equipment due to loss/damage/delay to own equipment i £200
Ski equipment owned excess i £50
Ski equipment hired i £400
Single item limit for hired equipment i £400
Avalanche closure cover limit i £200
Piste closure cover limit i £300
Unused ski pass due to illness or injury i £300