Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a shortcut to help consumers make sense of the complex world of financial products.

These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.

Fairer Finance Customer Experience Ratings from the Autumn 2026 batch, published 25 September 2026.
Brand
Customer happiness score
Customer trust score
Transparency
Overall
AA 62% 64% 76% 64%
AXA 65% 61% 80% 64%
Aviva 59% 60% 80% 64%
Britannia Rescue 65% 65% 74% 63%
startrescue.co.uk 70% 62% 77% 63%
Green Flag 62% 60% 80% 63%
Toyota 64% 66% 66% 62%
Lloyds Bank 61% 61% 74% 61%
Admiral 53% 58% 77% 60%
GEM Motoring Assist 64% 59% 72% 60%
RAC 57% 57% 72% 57%
Emergency Assist 62% 47% 69% 56%
Autoaid 57% 50% 69% 55%
Rescuemycar.com 58% 50% 62% 53%
Hastings Direct 48% 48% 71% 53%
2Gether Insurance 50% 43% 65% 50%

Customer experience ratings from our Autumn 2026 batch, published 25 September 2026