Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

These are our customer experience ratings from our Autumn 2026 batch, published 25 September 2026.

Fairer Finance Customer Experience Ratings from the Autumn 2026 batch, published 25 September 2026.
Brand
Customer happiness score
Customer trust score
Overall
PayPal 76% 72% 74%
Monzo 76% 69% 72%
Clearpay 72% 68% 70%
HSBC 77% 62% 69%
Zilch 70% 65% 68%
Barclays 67% 67% 67%
Klarna 69% 63% 66%
Next 65% 65% 65%
curve 35% 30% 33%
DivideBuy 38% 26% 32%

Customer experience ratings from our Autumn 2026 batch, published 25 September 2026