Our work with business
We've worked with some of the UK's largest banks, building societies and insurers - helping them communicate clearly, effectively set expectations, and improve customer experiences.
Fair value & consumer duty
Banks, lenders, and insurers have asked Fairer Finance to assess how well they have been embedding the Consumer Duty. Alongside our tried-and-tested framework assessing whether firms are providing fair value and aims to help them prove it.
Clear communications
Do your communications pass the FCA's 'Consumer Understanding' test? We've helped companies rewrite their documents so that even an 11-year-old would be able to understand them.
Behavioural science
The FCA experts firms to avoid 'exploiting' behavioural biases and emotions. How should you do this?
Training & insight
Banks, building societies, insurers, and lenders ask us to train their teams on the harder aspects of complying with the Consumer Duty and delivering great outcomes for their consumers.
Data & tools
Our innovative and powerful data tools give companies unique understanding of their customers and products.
We absolutely recommend Fairer Finance! We appreciated their passion for delivering better consumer outcomes, and their high-quality work made a great impact.
Madeleine Nolan
Governance and Assurance Director
We particularly appreciate how clearly they articulate the regulator's expectations and then both encouraged and challenged us to ensure we benchmark well against the sector.
Matthew James
Director of Customer Communications
We chose to work with Fairer Finance on Consumer Duty projects due to their wealth of knowledge and experience in the financial services sector, including governing bodies obligations, which made them the ideal partner.
Louise Page
Head of Group Marketing
