We carried out research for Cardif Pinnacle to understand why short-term income protection had a low profile amongst consumer groups, the media and wider public. We also did a further piece of work for Cardif Pinnacle, reviewing its short-term income protection policy document and providing feedback on the clarity of language, design and key information.
We've worked with some of the UK's largest banks, building societies and insurers - helping them communicate clearly, effectively set expectations, and improve customer experiences.
Customer Experience Audit
Helping companies deliver better customer outcomes
We’re specialists in the principles of regulation. We help companies ensure the rulebook doesn’t get in the way of their good intentions.
Our Document Rewrite Service
Would your Ts & Cs make sense to an 11 year old?
15% of the adult population has a reading age of 11 or less. We help companies write in a language that all their customers can understand.
Gain unique insight to set your company apart
Our new data portal gives companies unique insight into what their customers think about them, as well as how they compare against the rest of the market.
Ribbons & Awards
Recognising excellence in banking and insurance
Our endorsements are a mark of fairness and good practice - rewarding companies with happy customers and high standards.
Some of our happy customers
We wrote a set of consumer-friendly FAQs for American Express to use on their website.
We reviewed Ageas' general insurance policy and key facts documents in detail, providing feedback on how it could improve the clarity of the language, content and layout.