Mortgages

Start your search for good value mortgages by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness	Customer trust	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
Coventry Building Society	65%	61%	96%	77%	75%
Nationwide	67%	63%	82%	77%	72%
Chelsea Building Society	65%	63%	80%	76%	71%
Principality Building Society	73%	68%	82%	51%	69%
Skipton Building Society	61%	59%	76%	71%	67%
First Direct	73%	62%	75%	56%	66%
Lloyds Bank	60%	57%	83%	62%	66%
Yorkshire Bank	59%	64%	77%	60%	65%
Yorkshire Building Society	56%	56%	80%	65%	64%
Halifax	61%	56%	78%	60%	64%
Bank of Scotland	59%	59%	78%	55%	63%
Santander	60%	55%	76%	60%	63%
Virgin Money	50%	50%	77%	73%	62%
Leeds Building Society	59%	48%	83%	59%	62%
Clydesdale Bank	55%	55%	77%	58%	61%
NatWest	61%	55%	74%	53%	61%
TSB	57%	51%	67%	67%	60%
HSBC	57%	53%	75%	54%	59%
Barclays	61%	56%	61%	56%	59%
AIB	49%	50%	71%	54%	56%
Bank of Ireland (UK)	40%	41%	82%	58%	55%
Royal Bank of Scotland	48%	44%	72%	54%	54%
Platform	40%	38%	56%	52%	47%