Mortgages

Start your search for good value mortgages by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness score	Customer trust score	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
Coventry Building Society	63%	57%	95%	79%	74%
Nationwide	67%	62%	79%	82%	73%
Chelsea Building Society	64%	61%	81%	77%	71%
First Direct	73%	65%	78%	63%	70%
Principality Building Society	73%	63%	82%	54%	68%
Skipton Building Society	62%	55%	80%	72%	67%
Halifax	60%	56%	79%	69%	66%
Yorkshire Building Society	57%	56%	81%	67%	65%
Lloyds Bank	60%	59%	79%	60%	65%
Bank of Scotland	56%	53%	79%	64%	63%
Virgin Money	54%	52%	69%	75%	63%
Yorkshire Bank	64%	60%	70%	57%	63%
Santander	59%	53%	75%	58%	61%
AIB	47%	50%	73%	72%	61%
Barclays	60%	55%	62%	65%	60%
HSBC	56%	52%	78%	54%	60%
Leeds Building Society	58%	45%	77%	58%	60%
NatWest	57%	50%	74%	52%	58%
Royal Bank of Scotland	48%	46%	75%	60%	57%
Bank of Ireland (UK)	44%	45%	82%	58%	57%
TSB	53%	47%	70%	55%	56%
Bath Building Society	17%	26%	100%	80%	56%
Platform	32%	31%	60%	53%	44%