Mortgages

Start your search for good value mortgages by taking a look at Fairer Finance's spring ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Nationwide

Nationwide
66% 62% 81% 81% 72%
Gold

Principality Building Society

Principality Building Society
80% 67% 82% 47% 69%
Gold

Coventry Building Society

Coventry Building Society
63% 58% 96% 58% 69%
Gold

First Direct

First Direct
66% 64% 74% 64% 67%
Gold

Yorkshire Building Society

Yorkshire Building Society
57% 54% 87% 65% 66%
Silver

Halifax

Halifax
56% 55% 82% 57% 62%
Silver

Skipton Building Society

Skipton Building Society
63% 49% 82% 53% 62%
Silver

Lloyds Bank

Lloyds Bank
55% 51% 80% 60% 62%
Bronze

Leeds Building Society

Leeds Building Society
55% 49% 85% 52% 60%
Bronze

NatWest

NatWest
58% 54% 74% 54% 60%

Virgin Money

51% 46% 79% 61% 59%

Yorkshire Bank

59% 49% 75% 53% 59%

Bank of Scotland

51% 47% 81% 57% 59%

Chelsea Building Society

48% 47% 87% 53% 59%

Co-operative Bank

50% 47% 76% 60% 58%

Barclays

55% 53% 74% 44% 56%

HSBC

57% 52% 74% 41% 56%

TSB

61% 54% 57% 53% 56%

Royal Bank of Scotland

46% 43% 76% 53% 54%

Santander

55% 48% 73% 42% 54%

Bank of Ireland (UK)

39% 45% 79% 44% 52%

Clydesdale Bank

42% 38% 75% 48% 51%

More customer experience ratings