Nationwide

Dating back to 1846, Nationwide is now the largest building society in the world.

One of Nationwide's strengths is its mutual ownership structure, which means it's owned by its customers, rather than private shareholders.

It's the second largest provider of mortgages and savings accounts in the UK.

Its car insurance is provided by LV= while its home insurance is underwritten by U K Insurance Ltd, which owns brands such as Churchill and Direct Line.

Life insurance and other protection products for Nationwide is provided by Legal & General.

Nationwide
Gold ribbon: first place

Bank accounts

Ranked 5th of 27 providers reviewed.

Customer happiness 74%
Customer trust 66%
Complaints performance 72%
Transparency rating 66%
Fairer Finance score
Reviewed Spring 2018
69%
Gold ribbon: first place

Credit cards

Ranked 8th of 35 providers reviewed.

Customer happiness 70%
Customer trust 64%
Complaints performance 72%
Transparency rating 50%
Fairer Finance score
Reviewed Spring 2018
64%
Gold ribbon: first place

Home insurance

Ranked 4th of 47 providers reviewed.

Customer happiness 63%
Customer trust 57%
Complaints performance 75%
Transparency rating 69%
Fairer Finance score
Reviewed Spring 2018
66%

Life insurance

Ranked 15th of 22 providers reviewed.

Claims score 98.27%
Complaints performance 91%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2018
75%
Gold ribbon: first place

Mortgages

Ranked 1st of 21 providers reviewed.

Customer happiness 70%
Customer trust 60%
Complaints performance 76%
Transparency rating 69%
Fairer Finance score
Reviewed Spring 2018
68%
Gold ribbon: first place

Personal loans

Ranked 3rd of 25 providers reviewed.

Customer happiness 64%
Customer trust 62%
Complaints performance 72%
Transparency rating 61%
Fairer Finance score
Reviewed Spring 2018
65%
Gold ribbon: first place

Savings accounts

Ranked 5th of 36 providers reviewed.

Customer happiness 60%
Customer trust 63%
Complaints performance 72%
Transparency rating 74%
Fairer Finance score
Reviewed Spring 2018
67%

Home insurance

Nationwide

Home Insurance (up to £50,000 contents)

4 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accommodation i £50,000
Cover for keys/locks if lost i £750
Money in the home i £750
New for old i

Nationwide

Home Insurance (more than £50,000 contents)

4 stars
Escape of water excess i £350
Matching sets i
Theft from outbuildings i £5,000
24hr helpline i
Alternative accommodation i £50,000
Cover for keys/locks if lost i £750
Money in the home i £1,000
New for old i

Buildings insurance

Nationwide

Home Insurance (up to £50,000 contents)

4 stars
Cover for keys/locks if lost i £750
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Compulsory excess i £50
Cover for keys/locks if stolen i £750
Escape of water excess i £350
Property owner liability i £2,000,000

Nationwide

Home Insurance (more than £50,000 contents)

4 stars
Cover for keys/locks if lost i £750
Matching sets i
Trace & access i £5,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Compulsory excess i £50
Cover for keys/locks if stolen i £750
Escape of water excess i £350
Property owner liability i £2,000,000

Contents insurance

Nationwide

Home Insurance (up to £50,000 contents)

4 stars
Cover for keys/locks if lost i £750
Matching sets i
Theft from outbuildings i £2,500
24hr helpline i
Alternative accomodation i £15,000
Cover for keys/locks if stolen i £750
Cycles included whilst in the home i Part of sum insured
Money in the home i £750
New for old i

Nationwide

Home Insurance (more than £50,000 contents)

4 stars
Cover for keys/locks if lost i £1,000
Matching sets i
Theft from outbuildings i £5,000
24hr helpline i
Alternative accomodation i £30,000
Cover for keys/locks if stolen i £1,000
Cycles included whilst in the home i Part of sum insured
Money in the home i £1,000
New for old i