Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Starling Bank

Starling Bank
89% 81% 66% 74% 78%
Gold

Al Rayan Bank

Al Rayan Bank
80% 75% 67% 75% 74%
Gold

First Direct

First Direct
81% 73% 56% 86% 74%
Gold

Cumberland Building Society

Cumberland Building Society
78% 75% 71% 70% 73%
Gold

Monzo

Monzo
83% 75% 65% 67% 73%
Gold

CardOneMoney

CardOneMoney
73% 73% 82% 63% 72%
Silver

Nationwide

Nationwide
71% 69% 62% 83% 71%
Silver

Metro Bank

Metro Bank
71% 70% 58% 80% 70%
Bronze

Bank of China (UK)

Bank of China (UK)
72% 65% 87% 50% 69%

Halifax

62% 58% 71% 81% 68%

Bank of Scotland

64% 62% 71% 75% 68%

Danske Bank

60% 62% 78% 71% 68%

Co-operative Bank

60% 64% 63% 82% 67%

Bank of Ireland (UK)

61% 56% 73% 77% 67%

Lloyds Bank

62% 57% 68% 78% 66%

Virgin Money

59% 55% 68% 82% 66%

AIB

62% 60% 71% 70% 66%

Smile

57% 60% 63% 83% 66%

Acorn Account

71% 61% 82% 50% 66%

Citibank

70% 67% 58% 63% 65%

NatWest

61% 57% 60% 79% 64%

Barclays

59% 55% 64% 75% 63%

TSB

52% 51% 69% 77% 62%

Santander

60% 55% 60% 72% 62%

Cashplus

70% 70% 61% 39% 60%

HSBC

55% 51% 56% 77% 60%

Ulster Bank

46% 50% 61% 78% 59%

Royal Bank of Scotland

48% 43% 61% 78% 57%

More customer experience ratings