Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Cumberland Building Society

Cumberland Building Society
87% 64% 94% 46% 73%
Gold

First Direct

First Direct
82% 71% 74% 63% 72%
Gold

Nationwide

Nationwide
74% 68% 75% 62% 70%
Gold

Co-operative Bank

Co-operative Bank
66% 61% 77% 72% 69%
Gold

Smile

Smile
64% 60% 77% 72% 68%
Gold

Virgin Money

Virgin Money
62% 59% 79% 72% 68%
Gold

Tesco Bank

Tesco Bank
65% 57% 81% 61% 66%
Gold

Bank of Scotland

Bank of Scotland
56% 50% 85% 72% 66%
Silver

Lloyds Bank

Lloyds Bank
58% 49% 83% 69% 65%
Silver

Al Rayan Bank

Al Rayan Bank
71% 66% 64% 57% 64%
Silver

Halifax

Halifax
58% 50% 85% 60% 63%
Silver

Marks & Spencer

Marks & Spencer
69% 62% 65% 57% 63%
Bronze

Metro Bank

Metro Bank
65% 60% 57% 63% 61%

thinkmoney

45% 50% 75% 69% 60%

Citibank

64% 67% 77% 30% 60%

Santander

59% 50% 71% 57% 59%

Barclays

58% 50% 72% 54% 59%

First Trust

50% 50% 82% 48% 58%

TSB

59% 47% 39% 83% 57%

B

51% 41% 76% 61% 57%

Bank of Ireland

53% 52% 61% 60% 56%

HSBC

53% 46% 74% 48% 55%

NatWest

55% 45% 71% 50% 55%

Post Office Money

56% 43% 61% 58% 55%

Yorkshire Bank

59% 54% 76% 25% 53%

Danske Bank

51% 55% 72% 35% 53%

Cynergy Bank

46% 52% 65% 41% 51%

Clydesdale Bank

52% 51% 76% 25% 51%

Royal Bank of Scotland

43% 31% 71% 50% 49%

Ulster Bank

44% 31% 67% 44% 47%

More customer experience ratings