Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's spring ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Monzo

Monzo
75% 73% 75% 70% 73%
Gold

Cumberland Building Society

Cumberland Building Society
79% 62% 88% 55% 71%
Gold

First Direct

First Direct
79% 72% 68% 65% 71%
Gold

Co-operative Bank

Co-operative Bank
66% 64% 66% 81% 69%
Gold

Nationwide

Nationwide
72% 68% 72% 62% 69%
Gold

Marks & Spencer

Marks & Spencer
73% 68% 69% 61% 68%
Gold

Smile

Smile
59% 62% 66% 81% 67%
Silver

Virgin Money

Virgin Money
53% 53% 76% 79% 65%
Silver

Halifax

Halifax
59% 52% 79% 67% 64%
Silver

Al Rayan Bank

Al Rayan Bank
71% 64% 72% 48% 64%
Bronze

Bank of Scotland

Bank of Scotland
55% 50% 79% 67% 63%
Bronze

Barclays

Barclays
59% 52% 70% 67% 62%

Acorn Account

64% 61% 67% 51% 61%

Lloyds Bank

58% 51% 76% 57% 61%

AIB

47% 48% 89% 52% 59%

NatWest

56% 48% 58% 72% 59%

HSBC

53% 47% 68% 66% 58%

Santander

60% 52% 61% 59% 58%

Metro Bank

58% 58% 46% 68% 58%

Bank of Ireland (UK)

58% 54% 66% 51% 57%

TSB

58% 48% 51% 69% 57%

Citibank

68% 67% 48% 43% 56%

Cynergy Bank

46% 52% 66% 58% 56%

Yorkshire Bank

59% 53% 66% 41% 55%

Danske Bank

57% 57% 63% 42% 55%

Bank of China (UK)

52% 55% 67% 40% 54%

Ulster Bank

56% 39% 67% 51% 53%

Clydesdale Bank

53% 52% 66% 40% 53%

Royal Bank of Scotland

41% 30% 60% 72% 51%

CardOneMoney

41% 45% 83% 31% 50%

thinkmoney

47% 37% 69% 48% 50%

Cashplus

47% 48% 60% 37% 48%

More customer experience ratings