Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness score
Customer
trust score
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Starling Bank

Starling Bank
84% 75% 65% 76% 75%
Gold

First Direct

First Direct
81% 72% 59% 86% 75%
Gold

Nationwide

Nationwide
71% 69% 70% 82% 73%
Gold

CardOneMoney

CardOneMoney
67% 67% 91% 58% 71%
Gold

Monzo

Monzo
81% 76% 65% 59% 70%
Silver

Cumberland Building Society

Cumberland Building Society
69% 67% 68% 71% 69%
Silver

Bank of Scotland

Bank of Scotland
63% 62% 69% 77% 68%
Bronze

Halifax

Halifax
62% 58% 69% 80% 67%
Bronze

Acorn Account

Acorn Account
67% 63% 91% 47% 67%
Bronze

Co-operative Bank

Co-operative Bank
63% 64% 60% 78% 66%
Bronze

Lloyds Bank

Lloyds Bank
61% 58% 69% 76% 66%
Bronze

Chase

Chase
76% 69% 60% 59% 66%
Bronze

Al Rayan Bank

Al Rayan Bank
60% 58% 67% 78% 66%
Bronze

Metro Bank

Metro Bank
65% 62% 59% 76% 66%

Danske Bank

56% 64% 76% 67% 65%

Virgin Money

60% 54% 62% 86% 65%

Smile

63% 59% 60% 80% 65%

Citibank

73% 69% 59% 56% 64%

Barclays

57% 55% 64% 79% 64%

NatWest

59% 54% 58% 79% 63%

Bank of China (UK)

54% 52% 91% 53% 62%

Ulster Bank

53% 60% 56% 78% 62%

TSB

53% 53% 68% 74% 62%

Santander

61% 56% 60% 70% 62%

Revolut

74% 72% 48% 53% 62%

HSBC

55% 52% 59% 78% 61%

AIB

51% 49% 70% 68% 60%

Bank of Ireland (UK)

51% 40% 74% 72% 59%

Royal Bank of Scotland

48% 43% 60% 76% 57%

Cashplus

54% 59% 64% 42% 55%

More customer experience ratings