Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

First Direct

First Direct
82% 73% 59% 88% 75%
Gold

Starling Bank

Starling Bank
83% 76% 67% 74% 75%
Gold

Monzo

Monzo
83% 77% 69% 63% 73%
Gold

Nationwide

Nationwide
71% 68% 68% 83% 72%
Gold

CardOneMoney

CardOneMoney
65% 69% 86% 60% 70%
Silver

Halifax

Halifax
63% 59% 71% 83% 69%
Silver

Lloyds Bank

Lloyds Bank
62% 59% 70% 81% 68%
Silver

Bank of Scotland

Bank of Scotland
63% 62% 71% 75% 68%
Silver

Cumberland Building Society

Cumberland Building Society
65% 66% 69% 72% 68%
Silver

Smile

Smile
64% 64% 61% 82% 68%
Bronze

Al Rayan Bank

Al Rayan Bank
63% 57% 70% 81% 67%
Bronze

Chase

Chase
79% 58% 57% 76% 67%
Bronze

Co-operative Bank

Co-operative Bank
64% 66% 61% 79% 67%
Bronze

Acorn Account

Acorn Account
68% 61% 86% 51% 67%
Bronze

Danske Bank

Danske Bank
54% 61% 78% 70% 66%
Bronze

Virgin Money

Virgin Money
59% 55% 66% 82% 66%

Revolut

75% 71% 56% 56% 65%

Metro Bank

62% 61% 59% 76% 65%

Barclays

59% 57% 65% 77% 64%

Citibank

74% 68% 53% 61% 64%

NatWest

61% 57% 60% 78% 64%

TSB

53% 53% 69% 78% 63%

Bank of China (UK)

61% 54% 81% 55% 63%

Bank of Ireland (UK)

56% 46% 76% 72% 62%

Santander

61% 55% 60% 73% 62%

HSBC

56% 52% 59% 78% 61%

AIB

56% 52% 69% 67% 61%

Ulster Bank

52% 56% 56% 77% 60%

Royal Bank of Scotland

48% 44% 62% 77% 58%

Cashplus

62% 64% 66% 40% 58%

C. Hoare & Co.

40% 58% 66% 59% 56%

More customer experience ratings