Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

C. Hoare & Co.

C. Hoare & Co.
77% 89% 90% 58% 78%
Gold

Starling Bank

Starling Bank
89% 83% 61% 73% 76%
Gold

Cumberland Building Society

Cumberland Building Society
84% 75% 76% 67% 75%
Gold

First Direct

First Direct
82% 74% 57% 85% 74%
Gold

Al Rayan Bank

Al Rayan Bank
79% 76% 62% 76% 73%
Gold

Bank of Ireland (UK)

Bank of Ireland (UK)
76% 72% 71% 72% 73%
Silver

Bank of China (UK)

Bank of China (UK)
75% 72% 88% 51% 71%
Silver

Monzo

Monzo
84% 76% 59% 63% 71%
Silver

AIB

AIB
68% 67% 75% 73% 71%
Bronze

CardOneMoney

CardOneMoney
83% 78% 75% 42% 70%
Bronze

Nationwide

Nationwide
72% 69% 57% 78% 69%
Bronze

Metro Bank

Metro Bank
69% 73% 57% 76% 69%

Halifax

64% 60% 69% 77% 68%

Bank of Scotland

64% 62% 69% 74% 67%

Danske Bank

59% 62% 80% 66% 67%

Virgin Money

59% 56% 69% 83% 67%

Co-operative Bank

64% 64% 59% 76% 66%

Lloyds Bank

62% 57% 65% 76% 65%

Barclays

61% 57% 63% 77% 65%

Smile

59% 60% 59% 79% 64%

TSB

53% 52% 72% 79% 64%

NatWest

61% 56% 58% 76% 63%

Acorn Account

68% 61% 75% 43% 62%

Santander

60% 56% 59% 69% 61%

Citibank

68% 67% 50% 57% 61%

HSBC

55% 51% 57% 76% 60%

Royal Bank of Scotland

48% 42% 59% 79% 57%

Ulster Bank

45% 38% 57% 80% 55%

More customer experience ratings