Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Cumberland Building Society

Cumberland Building Society
84.5% 74% 84% 67.62% 78%
Gold

Bank of Ireland (UK)

Bank of Ireland (UK)
78.05% 74.59% 75.38% 74.77% 76%
Gold

C. Hoare & Co.

C. Hoare & Co.
87.7% 88.52% 90% 36.26% 76%
Gold

Starling Bank

Starling Bank
90.14% 81.92% 63.5% 65.75% 75%
Gold

AIB

AIB
68.92% 71.35% 80.8% 66.31% 72%
Gold

Al Rayan Bank

Al Rayan Bank
80.97% 75.22% 61.95% 67.59% 71%
Gold

First Direct

First Direct
81.26% 72.97% 61.77% 67.5% 71%
Gold

Bank of China (UK)

Bank of China (UK)
73.66% 73.28% 90% 45.61% 71%
Gold

Monzo

Monzo
81.71% 73.93% 61.88% 64.78% 71%
Silver

Nationwide

Nationwide
72.77% 69.75% 63.68% 74.67% 70%
Bronze

Virgin Money

Virgin Money
58.54% 55.75% 68.53% 83.1% 66%
Bronze

Bank of Scotland

Bank of Scotland
64.77% 60.74% 69.48% 68.87% 66%

CardOneMoney

74.31% 79.17% 73% 34.79% 65%

Co-operative Bank

65.06% 63.55% 62.82% 69.86% 65%

Lloyds Bank

61.17% 55.85% 69.37% 71.15% 64%

Metro Bank

68.78% 69.31% 57.28% 60.28% 64%

Barclays

61.1% 54.79% 65.81% 73.15% 64%

Smile

57.69% 56.41% 62.82% 77.43% 64%

Cashplus

79.35% 76.09% 61.28% 37.11% 63%

Cynergy Bank

61.9% 64.29% 69% 58.43% 63%

Acorn Account

62.5% 68.75% 73% 46.93% 63%

Danske Bank

56.71% 61.07% 75.78% 56.22% 62%

Halifax

62.12% 56.95% 69.48% 59.9% 62%

TSB

52.47% 48.91% 70.05% 74.9% 62%

NatWest

59.62% 53.53% 58.18% 74.59% 61%

thinkmoney

54.9% 41.18% 74% 70.09% 60%

Citibank

70.08% 66.67% 51% 52.38% 60%

Santander

59.71% 54.82% 59.51% 61.04% 59%

HSBC

54.34% 49.4% 61.77% 63.55% 57%

Ulster Bank

50% 39.36% 59.75% 74.04% 56%

Royal Bank of Scotland

46.45% 39.74% 61.51% 74.21% 55%

More customer experience ratings