Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Cumberland Building Society

Cumberland Building Society
83% 71% 84% 68% 77%
Gold

Starling Bank

Starling Bank
91% 75% 68% 59% 73%
Gold

Monzo

Monzo
81% 72% 68% 58% 70%
Gold

First Direct

First Direct
78% 71% 68% 62% 70%
Gold

Nationwide

Nationwide
71% 67% 72% 69% 70%
Gold

Marks & Spencer

Marks & Spencer
75% 73% 69% 59% 69%
Gold

Virgin Money

Virgin Money
58% 59% 71% 83% 68%
Gold

Al Rayan Bank

Al Rayan Bank
73% 67% 71% 57% 67%
Silver

Smile

Smile
61% 60% 68% 76% 66%
Silver

Co-operative Bank

Co-operative Bank
65% 64% 68% 67% 66%
Silver

AIB

AIB
58% 54% 89% 60% 65%
Bronze

Bank of Scotland

Bank of Scotland
56% 51% 78% 73% 64%

Barclays

60% 53% 68% 68% 62%

Bank of Ireland (UK)

57% 51% 72% 68% 62%

Danske Bank

59% 59% 73% 56% 62%

Lloyds Bank

58% 52% 77% 54% 60%

Cynergy Bank

54% 60% 71% 55% 60%

Halifax

59% 53% 78% 50% 60%

TSB

58% 49% 62% 70% 60%

NatWest

57% 49% 61% 71% 59%

HSBC

54% 48% 68% 67% 59%

Bank of China (UK)

55% 52% 84% 44% 59%

Metro Bank

63% 57% 53% 59% 58%

thinkmoney

53% 41% 73% 63% 58%

Santander

59% 52% 61% 56% 57%

Acorn Account

61% 59% 64% 43% 57%

Citibank

67% 69% 45% 45% 56%

CardOneMoney

54% 63% 72% 34% 56%

Yorkshire Bank

59% 55% 66% 41% 55%

Royal Bank of Scotland

44% 33% 65% 76% 54%

Clydesdale Bank

56% 54% 66% 41% 54%

Ulster Bank

52% 39% 69% 48% 52%

Cashplus

52% 48% 59% 27% 47%

More customer experience ratings