Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness	Customer trust	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
Starling Bank	89%	81%	66%	74%	78%
Al Rayan Bank	80%	75%	67%	75%	74%
First Direct	81%	73%	56%	86%	74%
Cumberland Building Society	78%	75%	71%	70%	73%
Monzo	83%	75%	65%	67%	73%
CardOneMoney	73%	73%	82%	63%	72%
Nationwide	71%	69%	62%	83%	71%
Metro Bank	71%	70%	58%	80%	70%
Bank of China (UK)	72%	65%	87%	50%	69%
Halifax	62%	58%	71%	81%	68%
Bank of Scotland	64%	62%	71%	75%	68%
Danske Bank	60%	62%	78%	71%	68%
Co-operative Bank	60%	64%	63%	82%	67%
Bank of Ireland (UK)	61%	56%	73%	77%	67%
Lloyds Bank	62%	57%	68%	78%	66%
Virgin Money	59%	55%	68%	82%	66%
AIB	62%	60%	71%	70%	66%
Smile	57%	60%	63%	83%	66%
Acorn Account	71%	61%	82%	50%	66%
Citibank	70%	67%	58%	63%	65%
NatWest	61%	57%	60%	79%	64%
Barclays	59%	55%	64%	75%	63%
TSB	52%	51%	69%	77%	62%
Santander	60%	55%	60%	72%	62%
Cashplus	70%	70%	61%	39%	60%
HSBC	55%	51%	56%	77%	60%
Ulster Bank	46%	50%	61%	78%	59%
Royal Bank of Scotland	48%	43%	61%	78%	57%