Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Starling Bank

Starling Bank
87.21% 79% 65.96% 69.45% 75%
Gold

Cumberland Building Society

Cumberland Building Society
75.86% 68% 84.36% 72.07% 75%
Gold

C. Hoare & Co.

C. Hoare & Co.
86% 86% 90% 37% 75%
Gold

Bank of Ireland (UK)

Bank of Ireland (UK)
72.14% 69% 75.87% 70.8% 72%
Gold

AIB

AIB
66.16% 67% 90.63% 62.73% 72%
Gold

Monzo

Monzo
81.96% 73% 64.7% 62.37% 71%
Gold

First Direct

First Direct
79.98% 73% 65.61% 61.57% 70%
Silver

Virgin Money

Virgin Money
60.52% 63% 70.94% 80.55% 69%
Silver

Bank of China (UK)

Bank of China (UK)
69.6% 69% 90% 45.82% 69%
Silver

Nationwide

Nationwide
70.94% 68% 67.32% 67.5% 68%
Silver

Marks & Spencer

Marks & Spencer
68.99% 70% 69.92% 62.9% 68%
Bronze

Al Rayan Bank

Al Rayan Bank
77.61% 67% 65.9% 56.31% 67%
Bronze

Co-operative Bank

Co-operative Bank
64.89% 63% 67.61% 69.9% 66%
Bronze

Bank of Scotland

Bank of Scotland
60.8% 57% 71.87% 73.57% 66%

Smile

58.95% 56% 67.61% 76.73% 65%

Danske Bank

62.89% 63% 76.49% 56.53% 65%

Barclays

60.22% 54% 67.62% 74.42% 64%

Lloyds Bank

59.91% 54% 71.76% 64.85% 63%

Metro Bank

67.97% 65% 56.55% 60.53% 63%

Halifax

60.83% 55% 71.87% 61.01% 62%

Cynergy Bank

56.51% 61% 69.51% 58.72% 61%

TSB

54.48% 48% 67.99% 73.2% 61%

Acorn Account

64.24% 62% 71.83% 44.34% 61%

Cashplus

70.51% 70% 61.68% 38.96% 60%

NatWest

58.06% 51% 57.43% 72.81% 60%

CardOneMoney

64.8% 65% 71.83% 37.24% 60%

HSBC

55.35% 49% 65.61% 66.1% 59%

Santander

59.57% 53% 60.14% 59.13% 58%

thinkmoney

50.59% 41% 72.11% 65.28% 57%

Yorkshire Bank

59.86% 55% 67.84% 42.64% 56%

Citibank

65.67% 64% 47.31% 46.02% 56%

Clydesdale Bank

56.16% 56% 67.84% 42.64% 56%

Royal Bank of Scotland

45.35% 39% 60.97% 75.96% 55%

Ulster Bank

47.39% 31% 66.43% 59.06% 51%

More customer experience ratings