Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

First Direct

First Direct
81% 70% 77% 63% 73%
Gold

Cumberland Building Society

Cumberland Building Society
87% 59% 95% 49% 72%
Gold

Nationwide

Nationwide
74% 67% 75% 64% 70%
Gold

Co-operative Bank

Co-operative Bank
67% 60% 80% 72% 70%
Gold

Virgin Money

Virgin Money
69% 64% 81% 65% 70%
Gold

Marks & Spencer

Marks & Spencer
72% 65% 77% 62% 69%
Gold

Smile

Smile
63% 57% 80% 74% 69%
Silver

Bank of Scotland

Bank of Scotland
54% 48% 88% 72% 65%
Silver

Tesco Bank

Tesco Bank
67% 56% 83% 57% 65%
Silver

TSB

TSB
60% 48% 69% 83% 65%
Bronze

Halifax

Halifax
59% 49% 88% 56% 63%
Bronze

Lloyds Bank

Lloyds Bank
57% 48% 83% 63% 63%

Al Rayan Bank

70% 72% 49% 56% 62%

Metro Bank

62% 52% 63% 59% 59%

Barclays

58% 48% 71% 53% 58%

thinkmoney

50% 51% 73% 56% 57%

Post Office Money

67% 44% 61% 56% 57%

Santander

59% 49% 73% 45% 56%

HSBC

53% 45% 77% 47% 56%

Danske Bank

53% 57% 76% 35% 55%

Citibank

61% 61% 69% 30% 55%

Yorkshire Bank

58% 52% 80% 29% 55%

Bank of Ireland

47% 50% 61% 60% 54%

Clydesdale Bank

58% 51% 80% 29% 54%

Natwest

55% 44% 73% 43% 54%

First Trust

44% 41% 82% 47% 54%

Ulster Bank

50% 35% 68% 43% 49%

Royal Bank of Scotland

45% 30% 72% 43% 48%

Bank of Cyprus UK

46% 52% 51% 38% 47%

More customer experience ratings