Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's autumn ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

Cumberland Building Society

Cumberland Building Society
86% 68% 94% 44% 73%
Gold

First Direct

First Direct
82% 72% 72% 55% 70%
Gold

Nationwide

Nationwide
74% 68% 76% 63% 70%
Gold

Tesco Bank

Tesco Bank
71% 54% 82% 56% 66%
Gold

Co-operative Bank

Co-operative Bank
67% 62% 64% 69% 66%
Silver

Citibank

Citibank
72% 72% 75% 33% 63%
Silver

Smile

Smile
62% 55% 64% 68% 62%
Silver

Marks & Spencer

Marks & Spencer
69% 66% 56% 58% 62%
Silver

Bank of Scotland

Bank of Scotland
56% 48% 82% 62% 62%
Silver

Barclays

Barclays
58% 49% 77% 63% 62%
Silver

Metro Bank

Metro Bank
68% 57% 50% 71% 61%
Silver

Virgin Money

Virgin Money
59% 61% 78% 44% 61%
Bronze

Halifax

Halifax
59% 48% 82% 53% 60%
Bronze

Lloyds Bank

Lloyds Bank
58% 48% 78% 54% 59%
Bronze

HSBC

HSBC
54% 45% 72% 64% 59%

Al Rayan Bank

68% 60% 57% 48% 58%

Acorn Account

64% 66% 65% 37% 58%

Bank of Ireland (UK)

58% 52% 65% 56% 58%

Santander

60% 49% 64% 49% 56%

NatWest

55% 45% 58% 62% 55%

Cynergy Bank

44% 55% 71% 54% 55%

CardOneMoney

61% 68% 65% 24% 55%

Danske Bank

51% 51% 65% 49% 54%

First Trust

53% 52% 73% 38% 54%

Bank of China (UK)

52% 57% 65% 39% 53%

B

47% 43% 64% 59% 53%

icount

68% 70% 62% 8% 52%

Cashplus

64% 54% 62% 25% 51%

TSB

60% 48% 23% 70% 50%

Yorkshire Bank

61% 53% 64% 23% 50%

Royal Bank of Scotland

44% 29% 62% 59% 49%

thinkmoney

35% 53% 70% 35% 48%

Clydesdale Bank

48% 48% 64% 20% 45%

Ulster Bank

39% 24% 59% 47% 42%

More customer experience ratings