Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's latest ratings.

Our ratings are designed to help customers make more informed decisions, but they should not be taken as recommendations or advice. Every customer has different needs, and our ratings are simply designed as a short cut to help consumers make sense of the complex world of financial products.

Brand	Customer happiness	Customer trust	Complaints performance	Transparency rating	Customer Experience rating
Brand	What does this mean?	What does this mean?	What does this mean?	What does this mean?	Customer Experience rating
First Direct	82%	73%	59%	88%	75%
Starling Bank	83%	76%	67%	74%	75%
Monzo	83%	77%	69%	63%	73%
Nationwide	71%	68%	68%	83%	72%
CardOneMoney	65%	69%	86%	60%	70%
Halifax	63%	59%	71%	83%	69%
Lloyds Bank	62%	59%	70%	81%	68%
Bank of Scotland	63%	62%	71%	75%	68%
Cumberland Building Society	65%	66%	69%	72%	68%
Smile	64%	64%	61%	82%	68%
Al Rayan Bank	63%	57%	70%	81%	67%
Chase	79%	58%	57%	76%	67%
Co-operative Bank	64%	66%	61%	79%	67%
Acorn Account	68%	61%	86%	51%	67%
Danske Bank	54%	61%	78%	70%	66%
Virgin Money	59%	55%	66%	82%	66%
Revolut	75%	71%	56%	56%	65%
Metro Bank	62%	61%	59%	76%	65%
Barclays	59%	57%	65%	77%	64%
Citibank	74%	68%	53%	61%	64%
NatWest	61%	57%	60%	78%	64%
TSB	53%	53%	69%	78%	63%
Bank of China (UK)	61%	54%	81%	55%	63%
Bank of Ireland (UK)	56%	46%	76%	72%	62%
Santander	61%	55%	60%	73%	62%
HSBC	56%	52%	59%	78%	61%
AIB	56%	52%	69%	67%	61%
Ulster Bank	52%	56%	56%	77%	60%
Royal Bank of Scotland	48%	44%	62%	77%	58%
Cashplus	62%	64%	66%	40%	58%
C. Hoare & Co.	40%	58%	66%	59%	56%