Bank accounts

Start your search for good value bank accounts by taking a look at Fairer Finance's spring ratings.

Brand Customer
happiness
Customer
trust
Complaints
performance
Transparency
rating
Customer Experience rating

What does this mean?

What does this mean?

What does this mean?

What does this mean?

Gold

First Direct

First Direct
82% 71% 79% 62% 74%
Gold

Al Rayan Bank

Al Rayan Bank
77% 73% 76% 63% 72%
Gold

Cumberland Building Society

Cumberland Building Society
86% 65% 90% 47% 72%
Gold

TSB

TSB
65% 55% 79% 82% 70%
Gold

Nationwide

Nationwide
74% 66% 72% 66% 69%
Gold

Marks & Spencer

Marks & Spencer
74% 68% 79% 56% 69%
Gold

Smile

Smile
64% 60% 77% 74% 69%
Gold

Co-operative Bank

Co-operative Bank
68% 59% 77% 71% 69%
Silver

Tesco Bank

Tesco Bank
66% 57% 80% 58% 65%
Bronze

Bank of Scotland

Bank of Scotland
54% 46% 89% 68% 64%
Bronze

Metro Bank

Metro Bank
69% 52% 72% 63% 64%
Bronze

Virgin Money

Virgin Money
67% 59% 74% 56% 64%
Bronze

Halifax

Halifax
60% 49% 89% 57% 64%

Lloyds Bank

57% 46% 82% 58% 61%

HSBC

53% 43% 79% 60% 59%

Yorkshire Bank

57% 51% 83% 36% 57%

Clydesdale Bank

59% 48% 83% 36% 57%

thinkmoney

56% 50% 76% 45% 57%

Santander

59% 47% 72% 47% 56%

Post Office Money

63% 41% 63% 58% 56%

Bank of Ireland

52% 43% 63% 67% 56%

Danske Bank

53% 53% 82% 33% 55%

First Trust

50% 41% 86% 42% 55%

Barclays

58% 46% 70% 44% 55%

Natwest

56% 44% 74% 26% 50%

Ulster Bank

49% 35% 67% 43% 48%

Royal Bank of Scotland

46% 31% 72% 26% 44%

More customer experience ratings