NatWest

Natwest is one of the largest banks in the UK, and has a network of almost 1,000 branches. Its headquarters are in London.

It can trace its history back to the Smith’s Bank, which was founded in 1658. It was established in its current form in 1968, following a merger between National Provincial Bank and Westminster Bank.

It became part of the Royal Bank of Scotland (RBS) Group in 2000. RBS Group is listed on the London Stock Exchange and is a member of the FTSE 100.

Natwest offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products.

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Bank accounts

Ranked 21^st of 31 providers reviewed.

Customer happiness	61.04%
Customer trust	57.01%
Complaints performance	59.96%
Transparency rating	78.28%
Fairer Finance score Reviewed Spring 2023	64%

Credit cards

Ranked 18^th of 31 providers reviewed.

Customer happiness	60.21%
Customer trust	59.1%
Complaints performance	60.42%
Transparency rating	58.34%
Fairer Finance score Reviewed Spring 2023	60%

Home Emergency Cover

Ranked 11^th of 28 providers reviewed.

Customer happiness	59.49%
Customer trust	60.13%
Complaints performance	78.24%
Transparency rating	65.83%
Fairer Finance score Reviewed Spring 2023	66%

Home insurance (building and contents)

Ranked 5^th of 48 providers reviewed.

Customer happiness	64.43%
Customer trust	63.79%
Complaints performance	78.76%
Transparency rating	76.36%
Fairer Finance score Reviewed Spring 2023	71%

Investing and pensions

Ranked 24^th of 24 providers reviewed.

Customer happiness	42.65%
Customer trust	49.26%
Complaints performance	56.01%
Transparency rating	50.24%
Fairer Finance score Reviewed Spring 2023	50%

Mortgages

Ranked 16^th of 23 providers reviewed.

Customer happiness	60.83%
Customer trust	54.56%
Complaints performance	74.4%
Transparency rating	52.57%
Fairer Finance score Reviewed Spring 2023	61%

Personal loans

Ranked 12^th of 26 providers reviewed.

Customer happiness	62.86%
Customer trust	55.71%
Complaints performance	59.96%
Transparency rating	72.94%
Fairer Finance score Reviewed Spring 2023	63%

Savings Accounts

Ranked 36^th of 53 providers reviewed.

Customer happiness	53.49%
Customer trust	57.51%
Complaints performance	59.96%
Transparency rating	73.36%
Fairer Finance score Reviewed Spring 2023	61%

Cash withdrawal fee in UK (own bank) i	£0.00
Annual fee i	£0.00
Part of FSCS i
Faster Payment limit i	£20,000.00
Maximum cash machine withdrawal per day i	£300.00
Can you use your card to pay for items overseas? i

Annual fee i	£24.00
Maximum cash machine withdrawal per day i	£300.00
Part of FSCS i
Cash withdrawal fee in UK (own bank) i	£0.00
Card payment fee (£) i	£0.00
App capability? i

Foreign cash withdrawal fee i	2.75%
Foreign cash withdrawal additional charge i	£0.00
Foreign purchases fee i	0%
Is there a limit on free cash withdrawals? i	No free cash withdrawals

Risk based overdraft? i
Arranged overdraft interest free amount i	£0.00
Arranged overdraft interest rate (representative EAR) i	19.49%

Add-ons, cashback and rewards i	£5/month rewards (requires at least two direct debits of at least £2 each and one mobile app login), UK Insurance LTD European travel insurance (including winter sports) for holder and family, AIG phone insurance, Tastecard, up to 40% off cinema tickets
Part of FSCS or international equivalent i

Arranged overdraft limit i	£2,000 (£500 in first term)
Tiered repayment of overdraft i
Switching / sign up incentive i

Representative APR i	24.3%
Annual fee in first year i	£30.00
Using card in Europe charge i	2.95%
Using card worldwide charge i	2.95%

Rewards i	Get 0.5% cashback on every purchase, Limited to £400 per year, 2% on eligible trade/business suppliers and 1% on eligible fuel and accommodation.
Annual Purchase Rate i	13.9%
Annual fee in first year i	£70.00
Annual fee after first year i	£70.00
Representative APR i	29%
Annual cash withdrawal rate i	13.9%
Using card Europe charge i	0%
Using card worldwide charge i	0%

Duration of 0% balance transfer offer period i	19 months
Balance transfer fee during promotional period i	0%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	0%
Representative balance transfer rate i	1.805%
Risk based? i

Duration of 0% balance transfer offer period i	23 months
Balance transfer fee during promotional period i	2.99%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	2.99%
Representative balance transfer rate i	1.805%
Risk based? i

Duration of 0% balance transfer offer period i	30 months
Balance transfer fee during promotional period i	2.99%
Representative APR i	23.9%
Balance transfer rate during promotional period i	0%
Highest balance transfer fee during promotional period (%) i	2.99%
Representative balance transfer rate i	1.805%
Risk based? i

Duration of purchases offer period i	23 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.805%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Duration of purchases offer period i	3 months
Representative APR i	23.9%
Highest APR i	29.9%
Purchase rate during promotional period i	0%
Representative purchase rate i	1.805%
Number of days before interest is charged on purchases i	56 days
Risk based? i

Reward extras i
Representative APR i	26.8%
Risk based? i
Annual fee in first year i	£24.00
Annual fee after first year i	£24.00
Foreign purchase fee i	2.75%

Reward extras i
Representative APR i	40.7%
Risk based? i
Annual fee in first year i	£84.00
Annual fee after first year i	£84.00
Foreign purchase fee i	0%

Foreign purchase fee i	0%
Foreign withdrawal fee i	3%
Representative APR i	12.9%
Number of days before interest is charged on non-sterling cash transactions i	0 days
Risk based? i
Representative purchase rate i	1.016%

Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i	23.9%
Risk based? i
Representative cash transaction interest rate i	2.005%

Water Supply Pipe Cover i
Boiler Breakdown Cover i
Home Security Cover i
Lost keys Cover i	Covered under the home insurance policy
Cover Type i	Add-On
Home Emergency Cover limit i	£1,500.00
Minimum Excess i	£0.00
Internal plumbing and drainage i
External Drainage i
Burst or damaged pipes i
Toilet unit i
Root damage cover i
Primary Heating System i
Temporary Emergency Heating i
Internal gas supply pipe cover i
Boiler Age Exclsuions i	No Exclusion
Annual boiler service i
Age of boiler to qualify for a beyond economic repair contribution i	No Exclusion
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 5 years old or less. i	£500.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 6 years old or less. i	£500.00
Contribution towards the cost of a new boiler if yours is beyond economic repair and is 7 years old or less. i	£500.00
Domestic Power supply covered? i
Roof damage i	Covered under the home insurance policy
Pest infestation cover i
Underwriter i	U K Insurance Limited
Maximum Excess i	£0.00
Alternative Accommodation Cover i	£500.00
24/7 Claims Helpline i
Unoccupied period i	60

Alternative accommodation cover limit for buildings i	£50,000.00
Matching sets (contents) i
Theft from outbuildings cover limit i	£5,000.00
Escape of water excess i	£450.00
Standard accidental damage - underground services
Alternative accommodation cover limit for contents i	£30,000.00
Cycles included whilst in the home i
Cover for keys if lost or stolen (contents) i	Sum Insured
Keys/locks if lost or stolen (Buildings) i	Sum Insured
Money in the home i	£1,000.00
Replace belongings new for old i
Trace and access i	£10,000.00
Matching sets (Buildings) i
Escape of water (plus compulsory excess) i	£500.00
Compulsory excess (contents) i	£50.00
Additional flood excess i	£250.00
Standard excess for subsidence claims	£1,000.00
Liability as a tenant i	£10,000.00
Liability to domestic employees i	£10,000,000.00
Property owner liability i	£5,000,000.00
Buildings cover limit i	Unlimited
Contents cover limit i	£100,000.00
Underwriter	UK Insurance Ltd
24hr helpline i
Unoccupied period i	60
Protection against inflation i
Repairs guarantee i
Amendment fee (telephone) i	£0.00
Cancellation fee after 14 days i	£26.88
Protected no claims discount option
24-hour claims helpline
Cancellation fee before 14 days	£0.00
Accidental damage - glass and sanitary wear
Damage caused by freezing pipes
Damage from Emergency Services
Cover to break in and clear sewage pipe
Garden protection	£2,500.00
Blocked drains i
Accidental damage cover
Domestic heating fuel and metered water i
Music, film or electronic data downloads
Documents	Sum insured
Visitor's possessions	£1,000.00
Out in open cover
Frozen Food Cover	Sum insured
Temporary freezer storage
Theft or attempted theft i
Dual contents i
Escape of water or oil from appliances i
Escape of water or oil from heating systems i	Sum Insured
Credit cards i	£0.00
Storage fees (alternative accommodation) i
Garden plants i
Business equipment	£10,000.00
Household removals
Student's belongings i
Shopping in transit i	£0.00
Cover Away from Home offered for: Electronics	As Standard
Cover away from home offered for: money	As Standard
Cover away from home offered for: jewellery	As Standard
Cover away from home offered for: bicycles & other	As Standard
Special events (weddings and civil ceremonies) - limit	10% of sum Insured
Special events (weddings and civil ceremonies) - days	60 days
Special events (births) - limit	10% of Sum Insured
Special events (births) - days	60 days
Special events (anniversaries and birthdays) - limit	10% of Sum Insured
Special events (anniversaries and birthdays) - days	Not Offered
Special events (religious events) - limit	10% of Sum Insured
Special events (religious events) - days	60 days
Cover for home emergency i	Optional
Cover for legal protection/expenses i	Optional
Cover for items away from home? i	Optional
Personal possessions cover whilst living in a nursing home or residential care setting i	£0.00
Medical equipment loan i	£0.00
Theft from bogus officials i
Storm and flood i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (Including animals, trees, satellites, and moving vehicles) i
Snow depth (cm) i	Not Defined
Rainfall (mm) i	Not Defined
Windspeed (mph) i	Not Defined

Alternative accommodation cover limit for buildings i	£25,000.00
Matching sets (contents) i
Theft from outbuildings cover limit i	£2,500.00
Escape of water excess i	£450.00
Standard accidental damage - underground services
Alternative accommodation cover limit for contents i	£15,000.00
Cycles included whilst in the home i
Cover for keys if lost or stolen (contents) i	Sum Insured
Keys/locks if lost or stolen (Buildings) i	Sum Insured
Money in the home i	£500.00
Replace belongings new for old i
Trace and access i	£5,000.00
Matching sets (Buildings) i
Escape of water (plus compulsory excess) i	£500.00
Compulsory excess (contents) i	£50.00
Additional flood excess i	£250.00
Standard excess for subsidence claims	£1,000.00
Liability as a tenant i	£5,000.00
Liability to domestic employees i	£5,000,000.00
Property owner liability i	£2,000,000.00
Buildings cover limit i	£1,000,000.00
Contents cover limit i	£50,000.00
Underwriter	UK Insurance Ltd
24hr helpline i
Unoccupied period i	60
Protection against inflation i
Repairs guarantee i
Amendment fee (telephone) i	£0.00
Cancellation fee after 14 days i	£26.88
Protected no claims discount option
24-hour claims helpline
Cancellation fee before 14 days	£0.00
Accidental damage - glass and sanitary wear
Damage caused by freezing pipes
Damage from Emergency Services
Cover to break in and clear sewage pipe
Garden protection	£1,000.00
Blocked drains i
Accidental damage cover
Domestic heating fuel and metered water i
Music, film or electronic data downloads
Documents	Sum insured
Visitor's possessions	£500.00
Out in open cover
Frozen Food Cover	Sum insured
Temporary freezer storage
Theft or attempted theft i
Dual contents i
Escape of water or oil from appliances i
Escape of water or oil from heating systems i	Sum Insured
Credit cards i	£0.00
Storage fees (alternative accommodation) i
Garden plants i
Business equipment	£10,000.00
Household removals
Student's belongings i
Shopping in transit i	£0.00
Cover Away from Home offered for: Electronics	As Standard
Cover away from home offered for: money	As Standard
Cover away from home offered for: jewellery	As Standard
Cover away from home offered for: bicycles & other	As Standard
Special events (weddings and civil ceremonies) - limit	10% of sum Insured
Special events (weddings and civil ceremonies) - days	60 days
Special events (births) - limit	10% of Sum Insured
Special events (births) - days	60 days
Special events (anniversaries and birthdays) - limit	10% of Sum Insured
Special events (anniversaries and birthdays) - days	Not Offered
Special events (religious events) - limit	10% of Sum Insured
Special events (religious events) - days	60 days
Cover for home emergency i	Optional
Cover for legal protection/expenses i	Optional
Cover for items away from home? i	Optional
Personal possessions cover whilst living in a nursing home or residential care setting i	£0.00
Medical equipment loan i	£0.00
Theft from bogus officials i
Storm and flood i
Fire, smoke, explosion, lightning, or earthquake i
Malicious damage i
Civil riot or commotion i
Collisions (Including animals, trees, satellites, and moving vehicles) i
Snow depth (cm) i	Not Defined
Rainfall (mm) i	Not Defined
Windspeed (mph) i	Not Defined

NatWest

Bank accounts

Basic bank accounts

Current accounts

Foreign use bank accounts

Overdrafts

Premium bank accounts

Student bank accounts

Business Credit Cards

Everyday Business Credit Cards

Foreign Use Business Credit Cards

Reward Business Credit Cards

Credit cards

0% balance transfer credit cards

0% purchase credit cards

Cashback and reward credit cards

Foreign use credit cards

Low rate credit cards

Money transfer credit cards

Home Emergency Cover

Home insurance (building and contents)

Buildings insurance

Cost (Year 1) i	£310.00
Account closure fee	£0.00
Charge for transferring investments to another platform i	£0.00
Charge for selling holdings if not enough money in account for charges	£0.00
Completing paper applications
Cash withdrawal by BACs	£0.00
Same day payment/payment by CHAPs
Early account closure fee	£0.00
Cost of receiving paper statements for a year
Charge for transferring cash to another platform i	£0.00
Does the provider have a mobile app?

Age when premiums stop i	90
Cover for accidental death in waiting period i	3x full payout
How long after policy is started can full benefits be claimed? i	24 months
Cover type (level or increasing) i	Increasing
Signing up incentive i	£100 Gift Card
Minimum age i	60
Maximum age i	80
Cover for non-accidental death in waiting period (% of premiums paid) i	150%
Payout for accidental death outside waiting period i	Full payout
How much for terminal illness benefit? i
How much will be paid for serious illness? i
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i	30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Rate used to calculate increasing cover i	RPI
Discount offered with a funeral provider? i	Not offered
Funeral benefit option provider i	Not offered

Representative APR (on £5,000 loan, 36 month term)	7.9%
Unpaid Repayment Fee i	£0.00
Early settlement fee (Days interest)	58 days
Available to new customers? i
Eligibility checker
Minimum borrowing amount	£1,000.00
Maximum borrowing amount	£50,000.00
Minimum borrowing length	12 months
Maximum borrowing amount	96 months

Type of cover i	Lifetime, annual
Medical cover limit i	£8,000.00
Medical excess i	Variable
Annual policy limit i	£8,000.00
Annual condition limit i
Lifetime policy limit i	Unlimited
Lifetime condition limit i
Dental cover (if due to an accident) i	£500.00
Cruciate ligament damage i	£8,000.00
CT scans i	£8,000.00
MRI scans i	£8,000.00
Prescription diet (treatment of bladder stones only) i	£250.00
Complementary treatment i	£1,000.00
Boarding fees limit i	£1,000.00
Death benefit (illness) i	£1,500.00
Euthanasia cover limit i	£100.00
Cremation i	£200.00
Holiday cancellation i	£5,000.00
Holiday cover i	£8,000.00
Quarantine costs cover i	£2,000.00
Loss of PETS passport or other travel documents i	£250.00
Emergency expenses abroad i	£500.00
Maximum number of days abroad i
Age when compulsory excess rises i	11 years
Cancellation fee i	£0.00
Amendment fee i	£0.00
If renewed, are existing conditions covered? i

Interest Rate (AER) i	4.28%
Minimum Opening Balance i	£1.00
What happens at maturity? i	The provider will contact you before the maturity date requesting instruction. If they receive no further instructions by the maturity date they will reinvest the funds into a cash management account.
Part of FSCS i
Maximum Balance i	£5,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	4.84%
Minimum Opening Balance i	£5,000.00
What happens at maturity? i	The provider will contact you before the maturity date requesting instruction. If they receive no further instructions by the maturity date they will reinvest the funds into a cash management account.
Part of FSCS i
Maximum Balance i	£20,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Must have or open a cash management account with Natwest
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	4.39%
Minimum Opening Balance i	£1.00
What happens at maturity? i	The provider will contact you before the maturity date requesting instruction. If they receive no further instructions by the maturity date they will reinvest the funds into a cash management account.
Part of FSCS i
Maximum Balance i	£5,000,000.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i

Interest Rate (AER) i	1.66%
Maximum Balance i	Unlimited
Part of FSCS i
Withdrawal Penalty i
Additional Information i
Minimum Opening Balance i	£0.00
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Must be a current account customer
Penalty free withdrawals? i

Interest Rate (AER) i	6.17%
Maximum Balance i	Unlimited
Withdrawal Penalty i
Minimum Monthly Investment i	£1.00
Maximum Monthly Investment i	£150.00
Penalty free withdrawals? i
Minimum Opening Balance i	£0.00
Minimum Age to Open Account i	16
Sharia Account i
Part of FSCS i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i	Must have or open a current account with Natwest.
Notice Period i
Fixed Term Length i
Additional Information i	1.00% paid on portion over £5K. Regular standing order must be set up upon opening for any amount between £1 - £150. Money can be added from Round Ups (available to eligible customers) and this does not count towards the £150 maximum deposit limit.

Interest Rate (AER) i	4.2%
Minimum Opening Balance i	£1,000.00
What happens at maturity? i	The provider will contact you before the account matures. If you don't instruct them the money will be transferred into a variable rate account until you instruct them further or withdraw the funds.
Part of FSCS i
Minimum Age to Open Account i	16
Sharia Account i
Can be opened by mobile app? i
Can be opened in branch? i
Can be opened online? i
Can be managed by mobile app? i
Can be managed in branch? i
Can be managed online? i
Additional Opening Criteria i
Can you make early withdrawals? i
Withdrawal Penalty (days) i	Withdrawals available until 16/12/2022, after that date early closure will be charged the lower amount of interest earned or 90 days interest.
Can you transfer in funds from another cash ISA?
Can you transfer in funds from a stocks and shares ISA?