NatWest

Natwest is one of the largest banks in the UK, and has a network of almost 1,000 branches. Its headquarters are in London. 

It can trace its history back to the Smith’s Bank, which was founded in 1658. It was established in its current form in 1968, following a merger between National Provincial Bank and Westminster Bank. 

It became part of the Royal Bank of Scotland (RBS) Group in 2000. RBS Group is listed on the London Stock Exchange and is a member of the FTSE 100. 

Natwest offers the full range of banking products, from current and savings accounts to personal loans, mortgages and credit cards. It also offers a range of insurance products. 


NatWest
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Bank accounts

Ranked 16th of 32 providers reviewed.

Customer happiness 56%
Customer trust 48%
Complaints performance 58%
Transparency rating 72%
Fairer Finance score
Reviewed Spring 2020
59%

Credit cards

Ranked 21st of 32 providers reviewed.

Customer happiness 58%
Customer trust 49%
Complaints performance 58%
Transparency rating 39%
Fairer Finance score
Reviewed Spring 2020
51%
Gold ribbon: first place

Home insurance (building and contents)

Ranked 8th of 50 providers reviewed.

Customer happiness 59.31%
Customer trust 57.06%
Complaints performance 73.31%
Transparency rating 60.8%
Fairer Finance score
Reviewed Spring 2020
63%
Gold ribbon: first place

Mortgages

Ranked 10th of 22 providers reviewed.

Customer happiness 58%
Customer trust 54%
Complaints performance 74%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2020
60%

Personal loans

Ranked 15th of 31 providers reviewed.

Customer happiness 60%
Customer trust 58.13%
Complaints performance 58.47%
Transparency rating 55.68%
Fairer Finance score
Reviewed Spring 2020
58%

Savings accounts

Ranked 30th of 44 providers reviewed.

Customer happiness 49.04%
Customer trust 50.57%
Complaints performance 58.47%
Transparency rating 67.13%
Fairer Finance score
Reviewed Spring 2020
56%

Bank accounts

Basic bank accounts

NatWest

Foundation Account

4 stars
Faster Payment limit i £20,000
Maximum cash machine withdrawal per day i £300
Part of FSCS i

Current accounts

NatWest

Select

4 stars
Faster Payment limit i £20,000
Overdraft scenario 3 large amount (maximum EAR) i £12.77
Maximum cash machine withdrawal per day i £250
Part of FSCS i
Cash withdrawal fee in UK (own bank) i £0
Card payment fee (£) i £0
App capability? i

Foreign use bank accounts

NatWest

Reward Silver

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

NatWest

Reward Platinum

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

NatWest

Premier Reward Black

4 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 0%
Is there a limit on free cash withdrawals? i

NatWest

Student bank account (UK students)

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

NatWest

Foundation Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

NatWest

Premier Select Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

NatWest

Premier Reward Account

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

NatWest

Select

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

NatWest

Reward

3 stars
Foreign cash withdrawal fee i 2.75%
Foreign cash withdrawal additional charge i £0
Foreign purchases fee i 2.75%
Is there a limit on free cash withdrawals? i

Overdrafts

NatWest

Premier Select Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

NatWest

Premier Reward Account

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%

NatWest

Premier Reward Black

3 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%

NatWest

Select

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 19.49%

NatWest

Reward

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

NatWest

Reward Silver

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

NatWest

Reward Platinum

2 stars
Risk based overdraft? i
Arranged overdraft interest free amount i £0
Arranged overdraft interest rate (representative EAR) i 39.49%

Premium bank accounts

NatWest

Reward Silver

4 stars
Add-ons, cashback and rewards i £5 month in rewards, european travel insurance, phone insurance, tastecard, cinema discount
Estimated amount of money customers get back (minus annual fee) i £136.54
Part of FSCS or international equivalent i

NatWest

Reward Platinum

3 stars
Add-ons, cashback and rewards i £5 month in rewards, worldwide travel insurance, breakdown insurance, phone insurance, tastecard, cinema discount
Estimated amount of money customers get back (minus annual fee) i £78.98
Part of FSCS or international equivalent i

NatWest

Reward

3 stars
Add-ons, cashback and rewards i Earn £4 month in rewards for 2 DD's, £1 month for app login
Estimated amount of money customers get back (minus annual fee) i £36
Part of FSCS or international equivalent i

Student bank accounts

NatWest

Student bank account (UK students)

4 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

NatWest

Student bank account (International students)

4 stars
Arranged overdraft limit i £2,000
Tiered repayment of overdraft i £2k/1k/0 - each year
Switching / sign up incentive i

Credit cards

0% balance transfer credit cards

NatWest

Balance Transfer Credit Card

4 stars
Duration of balance transfer offer period i 20 months
Balance transfer fee during promotional period i 0%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.52%

NatWest

Longer Balance Transfer Credit Card

3 stars
Duration of balance transfer offer period i 28 months
Balance transfer fee during promotional period i 2.75%
Representative APR i 19.90%
Risk based? i
Balance transfer rate during promotional period i 0%
Representative balance transfer rate i 1.52%

0% purchase credit cards

NatWest

Balance Transfer Credit Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 29.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.52%
Number of days before interest is charged on purchases i 56 days

NatWest

Longer Balance Transfer Credit Card

3 stars
Duration of purchases offer period i 3 months
Representative APR i 19.90%
Highest APR i 29.90%
Risk based? i
Purchase rate during promotional period i 0%
Representative purchase rate i 1.52%
Number of days before interest is charged on purchases i 56 days

Cashback and reward credit cards

NatWest

Reward

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £72.98
Estimated amount of money customers get back after the 1st year (minus annual fee) i £72.98
Risk based? i
Annual fee after 1st year i £24
Foreign purchase fee i 2.75%

NatWest

Reward Black

3 stars
Reward extras i
Estimated amount of money customers get back in the 1st year (minus annual fee) i £44.65
Estimated amount of money customers get back after the 1st year (minus annual fee) i £44.65
Risk based? i
Annual fee after 1st year i £84
Foreign purchase fee i 0%

Foreign use credit cards

NatWest

The NatWest Credit Card

3 stars
Representative APR i 9.90%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 0.79%

NatWest

Reward Black

3 stars
Representative APR i 37.10%
Foreign purchase fee i 0%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

NatWest

Balance Transfer Credit Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.52%

NatWest

Reward

1 stars
Representative APR i 23.70%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.45%

NatWest

Longer Balance Transfer Credit Card

1 stars
Representative APR i 19.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.52%

NatWest

Student

1 stars
Representative APR i 18.90%
Foreign purchase fee i 2.75%
Foreign withdrawal fee i 3%
Risk based? i
Number of days before interest is charged on non-sterling cash transactions i 0 days
Representative purchase rate i 1.46%

Low rate credit cards

NatWest

The NatWest Credit Card

5 stars
Representative APR i 9.90%
Representative cash transaction interest rate i 1.31%
Representative purchase rate i 0.79%
Risk based? i
Representative balance transfer rate i 0.56%
Representative money transfer rate i 1.31%

NatWest

Student

4 stars
Representative APR i 18.90%
Representative cash transaction interest rate i 2.08%
Representative purchase rate i 1.46%
Risk based? i
Representative balance transfer rate i 1.46%
Representative money transfer rate i 1.46%

Money transfer credit cards

NatWest

The NatWest Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 9.90%
Risk based? i
Representative cash transaction interest rate i 1.31%

NatWest

Reward

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 23.70%
Risk based? i
Representative cash transaction interest rate i 1.94%

NatWest

Student

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 18.90%
Risk based? i
Representative cash transaction interest rate i 2.08%

NatWest

Reward Black

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 37.10%
Risk based? i
Representative cash transaction interest rate i 1.94%

NatWest

Balance Transfer Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 2.01%

NatWest

Longer Balance Transfer Credit Card

1 stars
Money transfer rate during promotional period i
Duration of money transfer offer period i
Money transfer fee during promotional period i
Representative APR i 19.90%
Risk based? i
Representative cash transaction interest rate i 2.01%

Home insurance (building and contents)

NatWest

Private Insurance

5 stars
Escape of water excess i £100
Matching sets i
Theft from outbuildings cover limit i Unlimited
24hr helpline i
Alternative accommodation cover limit i Sum insured
Cover for keys if lost i Sum insured
Money in the home i £2,500
Replace belongings new for old i

NatWest

Elite Home Insurance

4 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £5,000
24hr helpline i
Alternative accommodation cover limit i £50,000
Cover for keys if lost i Sum insured
Money in the home i £1,000
Replace belongings new for old i

NatWest

Standard Home Insurance

3 stars
Escape of water excess i £450
Matching sets i
Theft from outbuildings cover limit i £2,500
24hr helpline i
Alternative accommodation cover limit i £25,000
Cover for keys if lost i Sum insured
Money in the home i £500
Replace belongings new for old i

Buildings insurance

NatWest

Private Insurance

5 stars
Finding & repairing a leak cover limit i £15,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £100
Escape of water excess i £100
Alternative accommodation cover limit i Sum insured
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

NatWest

Elite Home Insurance

4 stars
Finding & repairing a leak cover limit i £10,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £50,000
Cover for keys if stolen i Sum insured
Property owner liability i £5,000,000
24hr helpline i

NatWest

Standard Home Insurance

3 stars
Finding & repairing a leak cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Compulsory excess i £50
Escape of water excess i £450
Alternative accommodation cover limit i £25,000
Cover for keys if stolen i Sum insured
Property owner liability i £2,000,000
24hr helpline i

Contents insurance

NatWest

Private Insurance

5 stars
Theft from outbuildings cover limit i Unlimited
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Sum insured
Replace belongings new for old i
Alternative accommodation cover limit i Sum insured
Money in the home cover limit i £2,500
Cover for keys if stolen i Sum insured
24hr helpline i

NatWest

Elite Home Insurance

4 stars
Theft from outbuildings cover limit i £5,000
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £30,000
Money in the home cover limit i £1,000
Cover for keys if stolen i Sum insured
24hr helpline i

NatWest

Standard Home Insurance

3 stars
Theft from outbuildings cover limit i £2,500
Matching sets i
Cover for keys if lost i Sum insured
Cover limit for cycles in the home i Part of sum insured
Replace belongings new for old i
Alternative accommodation cover limit i £15,000
Money in the home cover limit i £500
Cover for keys if stolen i Sum insured
24hr helpline i

Life insurance

Over 50s life insurance

NatWest

Guaranteed Sixty-Plus Life Insurance (increasing insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered

NatWest

Guaranteed Sixty-Plus Life Insurance (level insurance)

3 stars
Cover for accidental death in waiting period i 3x full payout
How long after policy is started can full benefits be claimed? i 24 months
Age when premiums stop i 90
Can you reduce monthly payments? i
If a payment is missed, how long until the policy is cancelled? i 30 days
Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i
Payout for accidental death outside waiting period i Full payout
Maximum age i 80
Discount offered with a funeral provider? i Not offered

Pet insurance

Cat insurance

NatWest

Premier Pet Insurance

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,000
Dental cover (if due to an accident) i £500
Cruciate ligament damage i £8,000
CT scans i £8,000
MRI scans i £8,000
Prescription diet (treatment of bladder stones only) i £250
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Cancellation fee i £0
Amendment fee i £0
Does the policy offer cover if the pet dies because of an illness or accident, or if it’s lost or stolen? i £1,500

Dog insurance

NatWest

Premier Pet Insurance

4 stars
If renewed, are existing conditions covered? i
Vet fees cover limit per condition i £8,000
Dental cover (if due to an accident) i £500
Cruciate ligament damage i £8,000
CT scans i £8,000
MRI scans i £8,000
Prescription diet (treatment of bladder stones only) i £250
Euthanasia cover limit i £100
Cremation i £0
Complementary treatment i £1,000
Age when compulsory excess rises i 7 years
Amendment fee i £0