Fairer Finance's Insight Portal gives you a unique understanding of your customers and products.
Use product and customer insights to stay ahead of the competition
The Fairer Finance Insight Portal allows you to explore a detailed breakdown of our Product Ratings and Customer Experience Ratings. Our Insight Portal will show you exactly where you have a competitive edge over your competitors, and which features fall behind the rest of the market.
You can also see a question-by-question breakdown of our unique transparency analysis, and find out exactly where your customer communications are unclear. This includes a detailed assessment of the clarity of your purchase journey and terms and conditions - including readability, document length, design, and much more.
Providers can access their own brand and products data for free.
- Understand your brand’s Customer Experience Ratings and Product Ratings
- Assess how to meet our red line requirements and improve your ratings
- Explore independent customer data on happiness and trust
- See your expert customer journey analysis and transparency rating
- View FOS brand performance for complaints handling
Get premium access and take your insights to the next level
- Benchmark individual products and features against the whole industry
- Delve into real customer insights (NPS, CES, CSAT & much more)
- [For insurers] See claims satisfaction data and compare to the industry
- Compare customer insights against your competitors
- Learn how results vary by key demographic segments
- Stay ahead with market updates on changes to competitor products
- See who your customers have their other financial products with
... and much more.
Contact us today to trial a Premium login
