Fairer Finance's Insight Portal gives you a unique understanding of your customers and products.

Start exploring how your brand and products perform, for free.

  • Explore your brand’s Customer Experience Ratings and Product Ratings
  • Assess how to meet our Red Line Requirements
  • Analyse your happiness and trust ranking
  • See your purchase journey and transparency rating
  • Explore your brand ranking for complaints performance

Get premium access and take your insights to the next level

  • Compare individual products and features against the whole industry
  • Advanced customer insights (NPS, CES, CSAT & much more)
  • Explore customer ratings of your digital experience
  • Compare customer insights against competitors and the entire market
  • Polling results breakdown by key demographic segments
  • Market updates on changes to competitor products
  • See who your customers have their other financial products with
  • [For insurers] See claims satisfaction data and compare to the industry

For a full comparison of the features our unique Insight Portal can offer your business, take a look here.

Use product and customer insights to stay ahead of the competition

The Fairer Finance Insight Portal allows you to explore a detailed breakdown of our Product Ratings and Customer Experience Ratings. Our Insight Portal will show you exactly where you have a competitive edge over your competitors, and which features fall behind the rest of the market.

You can also see a question-by-question breakdown of our unique transparency analysis, and find out exactly where your customer communications are unclear. This includes a detailed assessment of the clarity of your purchase journey and terms and conditions - including readability, document length, design, and much more.

Contact us today to trial a Premium login

Some of the companies using our Insight Portal