Who we've worked with
A selection of the banks, building societies and insurers we've worked with.
A selection of the banks, building societies and insurers we've worked with.
We completed a review of Argenta's Commercial Combined Policy Document wording.
We assisted Waggel in rewriting their policy documents.
We supported New Day with preparation for the Consumer Duty.
We carried out a Consumer Duty assessment of Leeds Building Society's mortgage business
We carried out a fair value assessment of SAGIC's home insurance buiness
We rewrote AIG's personal accident policies
We rewrote all of Animal Friends' policy documents
We helped Klarna improve the clarity of their customer journeys and rewrite their Terms and Conditions
We helped Leeds Building Society prepare for the introduction of the FCA's Consumer Duty - carrying out a 360 assessment of the firm's mortgage business
Lloyds Bank is a subscriber to our insight portal
We wrote a set of consumer-friendly FAQs for American Express to use on their website.
We advised Virgin Money on how to write a clearer travel insurance document.
We advised CSIS on how to make their website clearer and more accessible for customers.
We advised Ecclesiastical on how to write a clearer home insurance policy document.
We worked with Marcus to help them create clear terms and conditions for their new savings product.
We worked with mortgage broker Habito to ensure their website was jargon-free
We helped the Co-op Funeralcare create clearer terms and conditions for their pre-paid funeral plan.
We advised HSBC on how to make their banking terms and conditions clearer for their customers.
We helped First Direct improve the clarity and language of their banking terms and conditions
We helped More Than with a project to redesign and rewrite its car insurance policy
We advised Axa on how to write a clearer travel insurance policy document
We helped Vitality to create a new draft of its plan provisions
We advised TSB on how to create a model current account terms and conditions document
Dignity commissioned Fairer Finance to write an independent report looking at whether the prepaid funeral plan market was working well for consumers
We advised ManyPets on creating a model pet insurance document as they prepared to launch into the market
We helped Co-operative Insurance explore how they could become the most transparent company in their market
We reviewed 1st Central's car insurance policy document and advised them on how to communicate more clearly with their customers
We gave British Friendly advice on resolving complaints and understanding the Ombudsman process.
We rewrote one of Nationwide's terms and conditions documents, helping to make it clearer for customers.
Before the launch of Royal London's Over 50s plan, we reviewed the product, and interviewed consumer groups and leading commentators for their opinions. We advised how they could present information more clearly to their customers. And we're a member of Royal London's Consumer Action Group, providing ongoing consumer-centric feedback to the group.
We reviewed two of the AA’s insurance policy documents, as well as its online quotation journey, providing feedback on clarity of language, design and prominence of key information.
We helped Saga look at how they could present information more clearly in their policy documents, on their website and in their telephone conversations with customers.
Capital One
We helped Capital One look at how they could present their Ts & Cs, summary box and pre-contract credit information more clearly - both online and in print.
We helped Beagle Street to consider how they could present information on their website and in their policy documents more clearly.
We presented to Coventry Building Society's senior executive team about trends in the savings market, and how to stay ahead as one of the most customer-centric financial services organisations.
We reviewed Ageas' general insurance policy and key facts documents in detail, providing feedback on how it could improve the clarity of the language, content and layout.
We carried out research for Cardif Pinnacle to understand why short-term income protection had a low profile amongst consumer groups, the media and wider public. We also did a further piece of work for Cardif Pinnacle, reviewing its short-term income protection policy document and providing feedback on the clarity of language, design and key information.
We reviewed the content on Orbis Access' website and in its Key Investor Information Documents, providing detailed feedback on how they could be made clearer for customers.
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