We gave British Friendly advice on resolving complaints and understanding the Ombudsman process.
We rewrote one of Nationwide's terms and conditions documents, helping to make it clearer for customers.
We helped Lloyds rewrite and redesign its Home Insurance renewal letters, making them clearer and easier to understand.
Before the launch of Royal London's Over 50s plan, we reviewed the product, and interviewed consumer groups and leading commentators for their opinions. We advised how they could present information more clearly to their customers. And we're a member of Royal London's Consumer Action Group, providing ongoing consumer-centric feedback to the group.
We reviewed two of the AA’s insurance policy documents, as well as its online quotation journey, providing feedback on clarity of language, design and prominence of key information.
We helped Saga look at how they could present information more clearly in their policy documents, on their website and in their telephone conversations with customers.
We helped Capital One look at how they could present their Ts & Cs, summary box and pre-contract credit information more clearly - both online and in print.
We helped Beagle Street with a project to consider how they could present information on their website and in their policy documents more clearly.
We presented to Coventry Building Society's senior executive team about trends in the savings market, and how to stay ahead as one of the most customer-centric financial services organisations.
We reviewed Ageas's general insurance policy and key facts documents in detail, providing feedback on how it could improve the clarity of the language, content and layout.
We carried out research for Cardif Pinnacle to understand why short-term income protection had a low profile amongst consumer groups, the media and wider public. We also did a further piece of work for Cardif Pinnacle, reviewing its short-term income protection policy document and providing feedback on the clarity of language, design and key information.
We reviewed the content on Orbis Access' website and in its Key Investor Information Documents, providing detailed feedback on how they could be made clearer for customers.
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