We've helped some of the UK's largest banks, building societies, lenders, and insurers to deliver better outcomes for their customers.
Consumer Duty
Embedding the Consumer Duty
Banks, lenders, and insurers have asked Fairer Finance to assess how well they have been embedding the Consumer Duty. We assess firms against the regulator’s expectations and industry best practice.
Fair value
Evidencing fair value
Our tried-and-tested framework assesses whether firms are providing fair value and aims to help them prove it – not just to the regulator but also to customers and other external stakeholders.
Clear Communications
Rewriting communications
Do your communications pass the FCA's 'Consumer Understanding' test? We've helped companies rewrite their documents so that even an 11-year-old would be able to understand them.
Testing
Consumer testing
With the arrival of the FCA’s Consumer Duty, firms now have to prove that their communications are understood by their customers. This means firms need to gather the right evidence to prove that their communications make sense and are supporting customers to make good decisions.
Training
Upskilling your team
Banks, building societies, insurers, and lenders ask us to train their teams on the harder aspects of complying with the Consumer Duty and delivering great outcomes for their consumers.
We chose to work with Fairer Finance on Consumer Duty projects due to their wealth of knowledge and experience in the financial services sector, including governing bodies obligations, which made them the ideal partner.
LOUISE PAGE, DEPUTY HEAD OF GROUP MARKETING, MARKERSTUDY