30 March 2022
The cost and bureaucracy of dying
Our report highlights the difficulty with closing accounts when a loved one passes away, and calls on the government and service regulators to intervene.
14 June 2019
Defining excellence in banking customer service
Our report looks to understand what factors determine customer satisfaction amongst UK bank account customers, and why switching levels remain low.
17 December 2018
Gift cards: the gift that should keep on giving
The vast majority of gift cards still have expiry dates. And there's no protection for consumers if a company goes bust and you're left holding one of their cards.
25 October 2018
Full disclosure: fixing the UK savings market
After a review into the savings market, the FCA suggested the introduction of a Basic Savings Rate. But is this really the answer? Our report considers the impact this might have and suggests alternative approaches to address problems in the market.
26 April 2018
The road to regulating prepaid funeral plans
Our report looks in detail at possible routes towards statutory regulation in the prepaid funeral plan market.
8 February 2018
Our research report reveals a mismatch between what customers expect from insurance and what it delivers.
6 July 2017
Is the prepaid funeral planning market working well for consumers?
This report investigates the prepaid funeral plan market, revealing misleading sales practices, lack of consumers understanding and lack of regulation. An additional lack of transparency results in an urgent need of regulation to prevent a Farepak-style scandal occurring.